NCDOT Experience in Coordinating with Navigation Companies Kelly - PowerPoint PPT Presentation

NCDOT Experience in Coordinating with Navigation Companies Kelly Wells, PE Nov 5, 2019

NCDOT Navigation Coordination Outline • My Role • Experience – Hurricanes Matthew & Florence – Day to Day • Understanding >>> Process • Recent Cases: good, bad & ugly 2

Trav Info Engineer • DriveNC.gov website – Home Grown RCRS – Field entered (1000+) users – Bing Base Map – Includes Emails & API • NC 511 phone system • Probe Speed Data – I-95 Corridor Coalition / Vehicle Probe Project – Since 2008 – Trav Info & TSMO & ….. 3

Hurricane Matthew • October 2016 • 1500 road closures • Not Waze CCP members yet • I-95 Closed due to flooding near Fayetteville – SHP “You cannot go any further: road is closed.” – Driver returns one hour later “But my GPS keeps routing me back here”

How do they Navigation/ Routing Company interface with Incidents / Traffic POC's Mapping POC's End Users POC's NCDOT? TIMS API & closures@google.com contact@wazenc.us Waze Waze Map Waze Map Editor Waze App Editor Waze Mapping Contacts ntoc_list@trafficcast.co • My best Sirius XM m 80% of top U.S auto 608-957-7210 TIMS API Tom Tom OEMs Traffic Cast Overnight handled I Heart Radio: 20+ NC from Shanghai understanding radio stations Garmin If colors shown on TIMS map does not ~90% of in- vehicle nav match text of TIMS incidents contact Wilmari.Diaz@here.com (new HERE_Traffic_Alerts@here.com (This systems,inlcuding roads, construction) will most often be when TIMS says the road is closed and HERE is showing every new BMW, Audi michael.holzer@here.com (new • Changes with traffic moving in the closure or when roads, construction- Eastern NC) & Daimler HERE shows the road as closed (red/white dotted lines) and TIMS says HERE DriveNC API taryn.williams@here.com (new TCS@here.com Alpine, BMW, it is open.) This email is monitored roads, construction -Western NC) Mercedes, Hyundai, 24x7. You can also call them at (312) 348-6996 TCSTraffic@here.com (timing of Pioneer, Volkswagen Also CC Robert Landolfi new info (robert.landolfi@here.com)on all email map updates) and Toyota correspondence with HERE Facebook, Amazon See HERE tab for additional HERE contact info and UPS Apple Maps – Apple moving Uber Tom Tom Device Traffic Cast - first On Star TomTom Traffic Cast NOC@tomtom.com - tomtom.com/mapshare/tools/# Some Subaru, Fiat, from TomTom to second Renault-Mitsubishi- Nissan (until 2021), Mazda, Toyota & Lexus own maps Use this link to submit a map Check Waze (???) + change to Google: Traffic Cast https://support.google.com/maps Google Traffic Cast Then email Google Maps /answer/3094088?co=GENIE.Platf closures@google.com • Please share any orm%3DDesktop&hl=en incidentsupport@inrix.c INRIX App om INRIX support@inrix.com Some in veh nav systems new/better/other 425-284-3870 When speed colors are wrong or missing on Bing Map check HERE. info When Bing map is wrong check Bing (Microsoft) If ok on HERE and not HERE. (This is the base on Bing than email Bing HERE If ok on HERE and not on Bing map for bmesupp@microsoft.co DriveNC.gov than email TIMS/DriveNC) m bmesupp@microsoft.com Note: Bing only shows speeds if HERE confidence > 0.7 5

Hurricane Florence • September 2018 • 2574 road closures • Waze CCP Members & other contacts • Proactive checking • 

Hurricane Florence No drive zone: “Don’t trust your GPS.” 

Day to Day Requests for Help • 80 K miles of state roads, no county roads • 3-4 per month>>Draft NCDOT policy  Temporary Closures: DriveNC  Mapping Changes: Table of Companies and Contacts/Processes • DOT folks: “I have a new road opening..” • Local Governments: “Our road names are shown incorrectly… • Citizens: “People are routed incorrectly…”  Christmas Tree Farms  Private Roads & Dead Ends • Businesses: Work Zone detours • GIS process: administrative actions vs open to traffic

Biz 40 -multi-year full closure of main freeway through Winston-Salem -worked hard in advance to get info to providers -our first CCP entered closure (sort of) -weekly proactive checks for changes with multiple nav cos 9

Monroe Expressway • New Toll Road near Charlotte; Nov 2018 • Notified navigation companies ahead  10

Monroe Expressway Citizen and BEFORE business complaints to Secretary about redelivery fees because delivery companies were not aware of AFTER changes to cross streets 11

Truck Routing • Truckers using Waze, Google, iPhone maps? • HERE and TomTom have “truck products” NCDOT recommends long but truck suitable detours • • How to get good info to trucks ?????? 12

Develop contacts and processes Take Helps both day to day and during big Aways events Trucks 13