NBAA Management Conference May 5, 2015
“ To every man there comes in his lifetime that special moment when he is tapped on the shoulder and offered the chance to do a very special thing. What a tragedy if that moment finds him unprepared or unqualified for the work which would be his finest hour. ” - Winston Churchill
Preparing for your finest hour Capability Capacity Your BEST Opportunity
2015 … Your Finest Hour Personal Passion Develop and Retain Talent Leadership
Facts Orchestrating success demands leaving your comfort zone. You live by choice … not by chance! Leadership exists throughout the organization. You cannot win alone!
U.S. Workers 27% Engaged 73% Disengaged 6
2015 - Your Finest Hour Drivers and Passengers Keep the Main Thing the Main Thing Escape From Management Land Enter the Learning Zone
Drivers and Passengers
No Matter What? Customers People “ Stuff Happens ”
Transition Times Choices Average Great Victim Responsible Passenger Driver
Becoming a Driver! No problem is unique to you No matter what - something can be done and there is something you can do. “ Things turn out best for people who make the best of the way things turn out. ” - John Wooden
Keep the Main Thing the Main Thing
Vendors Professional Suppliers Pilots Precision Team
CONFUSION
1. If you depend on others ’ perceptions to match your expectations … you are going to be disappointed every time. 2. If you don ’ t tell them what you expect you have to accept what you get. 15
FedEx Fred Smith Malcolm Baldrige Award Lucy?
Escape from Management Land
People quit people before they quit organizations 90% of leaders rate their communication skills in the top 10% of all leaders 18
Listen Up, Leader! 1. Hire tough - Dehire those who are not carrying their share of the load. 2. Coach us to become better 3. Clear the path 4. Become your very best Your Team
It ’ s Your Call Hire Tough...Manage Easy Hire Easy…Manage Tough
Tips for Hiring Rule of Three Interview at least 3 qualified candidates for each position. Interview each candidate at least 3 times. Have at least 3 team members evaluate each candidate.
1 = 3
Coach Us! 30% 30% Super Stars Middle Stars 50% 50% 20% 20% Falling Stars
The Magic Question
Clear the path
According to studies on customer expectations, #1 customer expectation of vendors is to deliver what is promised. Studies of employees reveal that integrity is the most important trait of leaders. Studies of leaders reveal that integrity is the most important trait of employees.
Molehills to Mountains 1 10 100
Enter the Learning Zone Exit Ground Hog Day!
Who do I want to become? What legacy will I leave? 29
How can you develop the next generation of technicians? Read and Listen Change Give
The more you learn, the more you earn.
Learn more by listening more!
Learn More by Changing More Accept Progress!
“ The Only Constant Is Change ” -Heraclitus 500 B.C. “ Everything that can be invented has been invented. ” -Charles Duell, Commissioner of Patents, 1899 “ I think there is a world market for five computers. ” - Thomas J. Watson, IBM, 1943
“ Television won ’ t be able to hold on to any market it captures after the first six months. People will soon get tired of staring at a plywood box every night. ” - Darrell Zanuck, Twentieth Century Fox, 1946 “ Eat Change For Breakfast ”
Remember The Mouse Let ’ s not wait on the cheese to come back to us!
Remember The Mouse Even when we are doing well, let ’ s keep looking for more cheese! Complacency is the root of mediocrity .
Learn more by giving more The more you give, the more you will have to give.
2015 …Your Finest Hour! 1.I drive our success – no matter what. 2.I keep the main thing the main thing. 3. I escape from management land. 4. I protect my integrity. 5. I enter into my learning zone.
“ Pass it On! ”
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