Navigating Working Relationships with Site Supervisors Dial : - PDF document

10/6/2020 Navigating Working Relationships with Site Supervisors Dial : 877-853-5257 Webinar ID : 953 0278 6234 5 Dial: 877-853-5257 Today’s Speakers ID: 953 0278 6234 Andy King Kapila Wewegama Senior Training Specialist VISTA Leader Trainer and AmeriCorps VISTA Leadership Coach 6 1

10/6/2020 Dial: 877-853-5257 Outcomes ID: 953 0278 6234 By the end of this webinar, you will be able to: • Describe the challenges of working with site supervisors • Review a process for working effectively with site supervisors • Identify ways to create a customized approach to working with each site supervisor 7 Dial: 877-853-5257 Chat Activity ID: 953 0278 6234 What are some of the challenges and complexities that you have encountered working with site supervisors? 8 2

10/6/2020 Dial: 877-853-5257 Common Challenges ID: 953 0278 6234 • Expectations clash • Lack of understanding about the VISTA program • Misinterpretation of the VISTA leader role • Workplace culture clash • Work style differences • Varied personality styles 9 Dial: 877-853-5257 4 ‐ Step Process ID: 953 0278 6234 1 A 4-step pr A 4-step process to working ocess to working 2 effectively with effectiv ely with site super site supervisor isors and s and sit site p partners ners 3 4 10 3

10/6/2020 Dial: 877-853-5257 4 ‐ Step Process ID: 953 0278 6234 Identify the sponsor’s expectations 1 Verify the sponsor’s expectations 2 Solicit sites’ expectations 3 Develop and communicate working agreements 4 11 Dial: 877-853-5257 Step 1 ID: 953 0278 6234 Identify the sponsor’s expectations 1 …of you, as a VISTA leader 12 4

10/6/2020 Dial: 877-853-5257 Working Relationships Map ID: 953 0278 6234 Site Supervisor VISTA Supervisor VISTA Member Site A Project Coordinator VISTA Leader Site Supervisor VISTA Member Site B Project-related Staff Direct working and communication aspects Communication through the supervisor 13 Dial: 877-853-5257 Step 2 ID: 953 0278 6234 Verify the sponsor’s expectations 2 …of you, as a VISTA leader 14 5

10/6/2020 Dial: 877-853-5257 Chat Activity ID: 953 0278 6234 What are some questions you can use when verifying sponsor expectations? 15 Dial: 877-853-5257 Step 3 ID: 953 0278 6234 Solicit sites’ expectations 3 …of you, as a VISTA leader 16 6

10/6/2020 Dial: 877-853-5257 Chat Activity ID: 953 0278 6234 What are some ways to solicit site supervisors’ expectations of you as a VISTA leader? 17 Dial: 877-853-5257 Step 4 ID: 953 0278 6234 Develop and communicate working agreements 4 18 7

10/6/2020 Dial: 877-853-5257 4 ‐ Step Process ID: 953 0278 6234 Identify the sponsor’s expectations 1 Verify the sponsor’s expectations 2 Solicit sites’ expectations 3 Develop and communicate working agreements 4 19 Dial: 877-853-5257 ID: 953 0278 6234 “ When all you have is a hammer, ” everything looks like a nail. ~Abraham Maslow 20 8

10/6/2020 Dial: 877-853-5257 Creating a Customized Approach ID: 953 0278 6234 Using a customized approach to working with site supervisors and site partners 21 Dial: 877-853-5257 4 Types of Clashes ID: 953 0278 6234 Differences in: • Expectations • Workplace culture • Work style • Communication style 22 9

10/6/2020 Dial: 877-853-5257 Key Ingredients ID: 953 0278 6234 To cr creat eate a cust a customiz omized ed appr approach for each sit ch for each site super supervisor isor • Understand the workplace culture of each site • Understand the work style of each site supervisor • Understand the communication style of each site supervisor 23 Dial: 877-853-5257 Learn the Workplace Culture ID: 953 0278 6234 “Underlying values, beliefs, and principles that serve as a foundation for the organization’s management system, as well as the set of management practices and behaviors that both exemplify and reinforce those principles.” ~ Denison, D.R. 1990. Corporate culture and organizational effectiveness. New York, NY: John Wiley & Sons, Inc. 24 10

10/6/2020 Dial: 877-853-5257 Dimensions of Work Culture ID: 953 0278 6234 Concept o Concept of P Power High Power Low Power Distance Distance • Hierarchical • Autonomy • Manager makes • Employees decisions make decisions 25 Dial: 877-853-5257 Dimensions of Work Culture ID: 953 0278 6234 Concept o Concept of P Power Attitude t ttitude towar ward Uncer Uncertainty ainty High Uncertainty Low Uncertainty Avoidance Avoidance • Control risk ‐ taking • Encourage risk ‐ taking • Highly regulated • Embrace the unknown • Require employee • Curiosity and adherence creativity 26 11

10/6/2020 Dial: 877-853-5257 Dimensions of Work Culture ID: 953 0278 6234 Concept o Concept of P Power Attitude t ttitude towar ward Uncer Uncertainty ainty Task v Ta versus R Relationship Task Orientation Relationship Orientation • Focus on tasks and • Focus on trust and results relationships 27 Dial: 877-853-5257 Dimensions of Work Culture ID: 953 0278 6234 Concept o Concept of P Power Prac Practices Attitude t ttitude towar ward Uncer Uncertainty ainty Pr Proced edures Task v Ta versus R Relationship 28 12

10/6/2020 Dial: 877-853-5257 Chat Activity ID: 953 0278 6234 What are some ways to understand the workplace culture of each site? 29 Dial: 877-853-5257 Understanding Work Styles ID: 953 0278 6234 A A way o way of engag engagement that is b ment that is based on on a an i individual’ dividual’s pr pref efer erence, h ence, habit, bit, and and lev level o l of comfor comfort. t. • No “right” or “wrong” style • We can adopt most styles • Prefer to use one over the others • Can change style at will 30 13

10/6/2020 Dial: 877-853-5257 4 Basic Work Styles ID: 953 0278 6234 • Logical, analytical, linear, and data-oriented • Organized, sequential, planned, and detailed-oriented • Supportive, expressive, and emotionally-oriented • Big-picture, integrative, and ideation-oriented ~ Adapted from How to Recognize and Manage Different Work Styles article – Fast Company 31 Dial: 877-853-5257 Work Styles Assessments ID: 953 0278 6234 32 14

10/6/2020 Dial: 877-853-5257 Chat Activity ID: 953 0278 6234 What are some ways to understand the work style of each site supervisor? 33 Dial: 877-853-5257 Communication Styles ID: 953 0278 6234 34 15

10/6/2020 Dial: 877-853-5257 Degree of Directness ID: 953 0278 6234 Direct Indirect Communication Communication • Say what you mean • Read between the lines • Meaning carried by • Words are only part of words the message • Truth is paramount • Feelings are paramount 35 Dial: 877-853-5257 Summary ID: 953 0278 6234 1 2 3 Common Challenges 4 4 ‐ Step Process Customized Approach 36 16

10/6/2020 Dial: 877-853-5257 Resources ID: 953 0278 6234 The VISTA Leader’s Guide to Elevating Relationships with Site Supervisors Managing Up …and other Action Learning products created by VISTA leaders 37 Dial: 877-853-5257 Share What Works ID: 953 0278 6234 Use the Leader Open Space forum to share your ideas for promoting effective relationships with site supervisors. Any volunteers? 38 17

10/6/2020 Dial: 877-853-5257 Your Questions ID: 953 0278 6234 What questions do you have? 39 Dial: 877-853-5257 Upcoming Webinar ID: 953 0278 6234 Fiv Five W Ways VIST ys VISTA Leaders Suppor A Leaders Support t Mem Member ers a s and Pr d Projects ojects Thursday, November 12, 2020 2:00 – 3:00 p.m. ET 40 18

10/6/2020 Thank Thank you! you! 41 19