National benchmarking in the Republic of Macedonia experiences Main - PowerPoint PPT Presentation

National benchmarking in the Republic of Macedonia experiences

Main ADKOM Activities Projects: • Capacity development for improved performance of water utilities: Regulation, Efficiency and Quality (2014) - IAWD • www.makbis.org.mk – set of national indicators (based on IBNet and DANUBIS indicators). • Data collection and training for support of national benchmarking in Macedonia (2015) – IAWD, ORF MMS – GIZ, SDC

Data collection and training for support of national benchmarking in Macedonia Activities • Data collection for 2014 data from the PCUs ADKOM’s members • Organizing Training workshops for the PCUs responsible staff how to operate and maintain database in makbis.org.mk - the national benchmarking portal • Final Conference and promotion of the national benchmarking portal - makbis.org.mk

Goals and Expected results Goals Results  Improving PCUs capacities to  Strengthened capacities of the ADKOM use the national benchmarking members for Strategy implementation; portal makbis.org.mk  Introducing IT system for national  Improving ADKOM capacities benchmarking in the Republic of Macedonia; for implementation of the  Appointed responsible persons in the Strategic Plan and involvement PCUs for data collection, verification of the PCU in the activities. and data uploading in to makbis.org national benchmarking portal  PCUs data for 2014 fiscal year filed in the database.

Workshops overview and Data colection 75 80 56 70 60 50 40 19 30 20 10 0 Invited PCUs - TOTAL PCUs - Participated PCUs - Not Participated

Workshops and Participants 141 160 140 120 100 80 60 7 40 20 0 Number of Workshops Number of Participants

Number of Number of Planning Region Place Date PCUs participants Pelagonia Bitola 10.09.2015 8 21 Vardar Negotino 11.09.2015 7 19 SouthWest and Polog Ohrid 21.09.2015 10 19 East Kochani 23.09.2015 10 36 Skopje and NorthEast Skopje 24.09.2015 9 22 SothEast Gevgelija 25.09.2015 6 21 All Skopje 1.10.2015 3 3

Data collection, validation and main tools • Preparation of questioners and guidelines for data collection for 2014 (based on IBNET template) • Identification of responsible persons for data collection in each PCU. • Coordination of data collection in each PCU • Assisting to PCUs related to the data collection, according to the specific requirements of each PCU • Delivering seven (7) one-day training workshops for the PCUs responsible staff how to operate with the Data management system (including data collection and verification). • National benchmarking portal – www.makbis.org.mk as a main tool • Data collected for 2014 uploaded into the MAKBIS platform • Monitoring data input in the MAKBIS.org.mk and providing assistance

REGIONAL WORKSHOP - PELAGONIA REGION September 10 - Bitola

REGIONAL WORKSHOP - VARDAR REGION September 11 - Negotino

REGIONAL WORKSHOP – POLOG and SOUTHWEST REGIONS September 21 - Ohrid

REGIONAL WORKSHOP – EAST REGION September 23 - Kochani

REGIONAL WORKSHOP – SKOPJE and NORTHEAST REGIONS September 24 - Skopje

REGIONAL WORKSHOP – SOUTHEAST REGION September 25 - Kochani

FINAL CONFERENCE October 6 - Skopje

Main conclusions • Leadership commitment • It is needed systematic approach in increasing awareness for the benchmarking system among the PCUs and on the national level • Training workshops with small groups of PCUs (regional level) • Workshops for basic and advanced knowledge for data identification, collection, verification and analysis • National benchmarking portal – www.makbis.org.mk can be the main tool • Pilot phase of operation of the national benchmarking portal and upgrading • Further development of the benchmarking is part of the ADKOM Strategic and Action Plan – time is needed

Expectations 2016 – YEAR OF DATA

Thank you! Association of providers of communal services in Republic of Macedonia – ADKOM Jane Vrteski Certified Management Consultant (CMC) vrteski@yahoo.mk +389 71 317 081