Moving forward with Service User Involvement Marsha Ingram, - PowerPoint PPT Presentation

Moving forward with Service User Involvement Marsha Ingram, Director of People & Corporate Development Trust Board - 4 th December 2013

Introduction The purpose of this presentation is to update the Trust Board on progress made with the proposals presented in August 2013. We agreed that we need to: • Maintain and develop infrastructure for SU & C involvement • Maintain the centrality of ‘patient experience’ as a key area of quality • Ensure that various elements, including CoG, compliment each other & avoid duplication

Proposal 1 – Maintain & strengthen the EBE model Proposal Progress Review & clarify the role A number of meetings have been held regarding this. Our EBEs are happy with how their roles have evolved and the support they are receiving. At the next meeting we will review the current job description to see if it accurately captures what they are now doing for the Trust. Maintain seats on Governance & This has now been agreed and implemented. Our EBEs prepare a short written report that Quality Committee – specific agenda is circulated with the meeting papers. A log is being kept of issues raised and any actions planned or taken so that we can feed into our “You said, we did”. slot Recruit to full establishment There are two vacancies. We are in the process of confirming that those EBEs in post wish to continue. Recruitment of any remaining vacancies will commence in Q4 with a drop in session to meet our current EBEs. We also have a register of people who have expressed an interest in becoming involved with the Trust. Improve awareness & understanding A leaflet has been produced to be distributed to wards and sites. It explains who our EBEs of role within Trust are, what they do and where their specific interests lie. An article was included in Team Brief in September. Develop clear work programme, in We are now meeting EBEs regularly each month, which they value greatly. partnership with the EBEs, which reflects our strategic & quality EBEs are reviewing the quarterly service experience reports and together identify gaps for priorities. them to focus on. They also have areas of specific interests and projects are allocated according to these, for example one EBE is now involved in the PbR clustering project. Whilst we do need to raise awareness of our EBEs so that they are recognised whilst out and about, we need to be careful about overloading them. Tracy Cross is the point of contact for access to EBEs and will gate keep to ensure their workload, whilst fulfilling, is not too onerous. Recruitment to vacancies and encouraging the use of other service users and carers across the Trust will also help.

Proposal 2 – Refocus our SURG into a Partners Forum Proposal Progress Brings together service users & This has been discussed with our EBEs and an outline has been emailed to our register of carers (incl EBEs), other statutory community groups/third sector organisations. There is already a high level of interest. The bodies and third sector & community following outline has been agreed: Date November 28 th (pm) groups with an interest in mental health issues Venue: TBA Up to 50 attendees (half to be service users and carers) Meets quarterly to consider key Meeting chaired by NED (TBC) and facilitated by Comms issues locally and nationally, Light Refreshments followed by two speakers: disseminating knowledge via ‘guest • Understanding Depression speakers’ and Q & A session • Employment Services – success stories Roundtable discussion on Lessons learned from Francis, Winterbourne etc TBC Facilitates networking and Market place – information sharing information sharing Experience Wall (a place for reflection and feedback) Invite representatives from Board, Close senior management and senior Transport will be provided via ISS from our main sites to the venue. clinicians Summary of discussion to Trust Board and Council of Governors (CoG)

Proposal 3 – Role of Council of Governors Proposal Progress “Second phase” – need to achieve FT license and activate the CoG On hold until FT authorisation. Once established, set up a ‘Service Experience Scrutiny’ working group which :- CoG are invited to Trust events and get involved in • Meets quarterly Trust activities. • Is chaired by a Governor, supported by management • Scrutinise service experience intelligence, drawing reports from SED, This will continue until the CoG is activated. EBEs etc • Reports to G&Q Committee and CoG