Metrop opolis C Con onfer eren ence 2019 e 2019 Introdu duction n to the he T Trans nsformation & n & Di Digital S Solutions ns Sec Sector Louis s Dumas as Director G General al, T Tran ansformation Monday y June 24, 24, 2019 2019
Why Create TDSS? The Challenge The Opportunity To become a world leader in • Increases in temporary resident migration to maximize the application volumes and asylum claims that outpace our capacity benefits of our programs for our clients and for Canadians • Increasing annual targets as per the immigration multi-year levels Key Areas for plan (MYLP) Transformation Client Service • IRCC clients demanding a better • client experience and a more Operational Excellence • modern approach to how their services are delivered Program Integrity • Enhanced experience for • our employees 2
What Does Transformation Allow For? For Clients ... For Canada & Canadians For IRCC Employees Greater program Simple and accessible Talent and career integrity and security digitally-enabled development applications opportunities – new knowledge, skills, tools Capacity to meet Meaningful work Faster processing rising volumes assignments that times without increased connect to the priorities cost burden of IRCC Capture full economic A positive work Improved client experience and social benefits of environment supported increased immigration by the new culture - an and tourism greater place to work! 3
What Does Our New Sector Look Like? • The Transformation and Digital Solutions sector is organized into five branches • These branches do not operate independently ; much of the work is done horizontally across these organizations to deliver products and services Culture and Transformation Change Digital Strategy IT Operations Projects Branch Branch Management Branch Branch Branch 4
Transformation Branch: Collaboration, Courage, Value Our Mandate: Transform the way IRCC into an agile organization that delivers increased value for our clients and Canadians Modernize and Improve the way we Measure transformation reimagine how work by making our initiatives to ensure clients journey current processes expected needs and through the more lean, to maximize outcomes are being met, migration system efficiency and client and work with corporate centricity enablers to align internal IRCC’s new realities 5
Recommend
More recommend
