MERPAC Fall 2019 National Maritime Center Martinsburg, WV Captain - PowerPoint PPT Presentation

N ATIONAL M ARITIME C ENTER MERPAC – Fall 2019 National Maritime Center Martinsburg, WV Captain Kirsten Martin Ms. Tina Bassett USCG National Maritime Center 9/25/2019

N ATIONAL N ATIONAL 5P/5PS Credentialing Organization M ARITIME M ARITIME C ENTER C ENTER Assistant Commandant for Prevention Policy CG-5P Rear Admiral Richard Timme Director of Commercial Regulations and Standards CG-5PS Mr. Jeffrey Lantz CG-5PSd Mr. Benjamin Hawkins National Maritime Center Merchant Mariner Credentialing (CG-MMC) Ms. Mayte Medina Commanding Officer Captain Kirsten Martin CG-MMC-1 (Regulations) Ms. Cathy Mauro Deputy Director Ms. Anne Seither CG-MMC-2 (Policy) Mr. Luke Harden 9/25/2019 9/25/2019 2

N ATIONAL N ATIONAL NMC Organization & Functions M ARITIME M ARITIME C ENTER C ENTER Commanding Officer Captain Kirsten R. Martin Deputy Director Ms. Anne Seither REC Operations & Mariner Training & Program Support Mariner Information Mariner Evaluation Medical Evaluation Oversight Division Assessment Division Division Division Division Division NMC-1 NMC-2 NMC-3 NMC-4 NMC-5 NMC-6 LCDR Brett Sprenger Mr. James Stewart Mr. Jeff Brandt Mr. Mike Washburn CDR Jennifer Adams Dr. Laura Torres-Reyes • Manage Regional • Approve Training Programs • Financial Management • Application Preparation • Safety and Suitability • Medical Evaluations Examination Center (REC) • Approve Training Courses • Contracts Administration • Mariner Information Background Screening • Medical Waivers Operations • Develop Training Standards • Procurement Support • Professional Qualification • Reconsiderations/Appeals • Administer Mariner • Develop Exam Questions • Supplies (NMC & RECs) • Records Maintenance Evaluations & Denials Examinations (REC) • Develop Exam Illustrations • Asset & Property • Credential Production • Critical Error Processing • Referrals for S&R Actions • Coast Guard Approved • Maintain Exam Results Management • Work Flow System • Reconsiderations/Appeals • Designated Medical Course Oversight/Audits (REC) • Approve Instructors, • Staffing and Personnel Management and Denials Program Examiner (DME) • 'Ready to be Evaluated' Assessors and Designated Allowance • Website • Referrals for S&R Actions Credential Application Examiners • Personnel Management • FOIA Requests • Develop/Implement MMS Reviews (REC) • Maintain/Update Exam • Administrative Management • Congressional Inquiries Processes Guides • Physical and Personnel • DD214 Issuance (WWII • Maritime Academy Liaison • Evaluate Exam Challenges Security Merchant Mariner • Evaluator Training • Facility Management Veterans Only) • Technical Support • Project Management • Certificates of Discharge • Information Technology and • General Correspondence Communications • Credential Verification Infrastructure Support • Customer Service Center 9/25/2019 9/25/2019 3

N ATIONAL N ATIONAL N ATIONAL 2018 Yearly Totals M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER Medical Certificates Merchant Mariner Credentials • Average NPT: 10.27 days • Average NPT: 13.97 days • Received (MMC): 67,740 • Received (Med Cert): 61,207 • Issued (MMC): 60,988 • Issued (Med Cert): 59,994 • Denied (MMC): 142 • Denied (Med Cert): 51 • Safety & Suitability: 46,877 • Awaiting Info: 18,714 • Awaiting Info: 34,720 • Waivers Approved: 5,779 • Approved to Test: 8,412 9/25/2019 9/25/2019 9/25/2019 4

N ATIONAL N ATIONAL N ATIONAL 2018 Yearly Totals M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER Course Oversight & Other Statistics Approvals Program • CSC Contacts: 316,709 • Course Approvals: 2,148 • Auto-generated E-mails: • Designated Examiner: 1,930 840,754 • Instructor Approvals: 901 • WWII-Related Correspondence: 2,376 • Qualified Assessor: 774 • Overall Customer • Exams Given: 11,787 Satisfaction: 96.55% • Modules Given: 23,393 • Outgoing Mail: 158,081 • Site Approvals: 285 9/25/2019 9/25/2019 9/25/2019 5

N ATIONAL N ATIONAL N ATIONAL Customer Service Update M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER 9/25/2019 9/25/2019 9/25/2019 6

N ATIONAL N ATIONAL N ATIONAL MMC Performance Metrics M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER Through 31AUG19 MMC Inventory 2,677 Net Processing Time 24.5 days 9/25/2019 9/25/2019 9/25/2019 7

N ATIONAL N ATIONAL N ATIONAL SSE Reconsiderations M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER SSE Reconsiderations Received/Completed September 2018 - August 2019 7 4.5 4 6 3.5 5 3 4 Received 2.5 Worked 2 3 1.5 2 1 1 0.5 0 0 Axis Title SSE - Approved SSE - Denied SSE - NMC-0 Overturned SSE - Received 9/25/2019 9/25/2019 9/25/2019 8

N ATIONAL N ATIONAL N ATIONAL SSE Reconsiderations M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER SSE Reconsiderations September 2018 – August 2019 SSE - not stated, 1 SSE - Fraud, 6 SSE - Conviction, 5 SSE - DUI, 5 SSE - Drug Use, 1 9/25/2019 9/25/2019 9/25/2019 9

N ATIONAL N ATIONAL N ATIONAL PQE Reconsiderations M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER PQE Reconsiderations September 2018 - August 2019 30 40 35 25 30 20 25 Received Worked 15 20 15 10 10 5 5 0 0 PQE-Approved PQE-Denied PQE-NMC-0 Overturned PQE-Partial PQE-Received 9/25/2019 9/25/2019 9/25/2019 10

N ATIONAL N ATIONAL N ATIONAL PQE All Reconsiderations M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER PQE Reconsideration Reasons September 2018 - August 2019 6 31 34 21 15 32 30 7 Sea Service National Endorsement Military Evaluation Courses Examinations Other STCW Endorsement Application 9/25/2019 9/25/2019 9/25/2019 11

N ATIONAL N ATIONAL N ATIONAL PQE National Endorsement Recons M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER September 2018 - August 2019 Towing Renewal, 1 Tankerman (Transfers and Service), 3 Domestic Deck Officer, 9 Domestic Engineer Officer, 7 Domestic Deck Rating (AB/LB), 1 9/25/2019 9/25/2019 9/25/2019 12

N ATIONAL N ATIONAL N ATIONAL PQE STCW Endorsement Recons M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER September 2018 - August 2019 AS-E, 1 AS-D, 1 STCW Assessments, 1 STCW Deck STCW Management Training/courses, 6 (Master), 9 STCW RFPEW, 1 STCW OICNW, 4 STCW Engineer STCW OICEW, 10 Management (1st A/E, C/E), 1 9/25/2019 9/25/2019 9/25/2019 13

N ATIONAL N ATIONAL N ATIONAL Med Cert Performance Metrics M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER Through 31AUG19 Medical Cert Inventory 782 Net Processing Time 9.0 days 9/25/2019 9/25/2019 9/25/2019 14

N ATIONAL N ATIONAL N ATIONAL Medical Staffing M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER Staffing Status • 1 Physician (Occupational Medicine) – in hiring process • 6 Certified Physician Assistants • 4 Health System Specialists • 8 Certified Medical Assistants (contract) • 8 Medical Clerks (contract) 9/25/2019 9/25/2019 9/25/2019 15

N ATIONAL N ATIONAL N ATIONAL Designated Medical Examiner M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER DME Pilot Program with Military Sealift Command  Memorandum of Agreement signed 2 July 2018  Allows use of DD 2807/2808 in lieu of CG 719K/KE only when sent by DME  DME reviews exam, ensures complete amplifying Information (AI), and approves certification via Fillable PDF sent directly to DME POC at NMC  NMC completes MMLD to print medical certificate and send to mariner  MSC mails batch of DD 2807/2808 to NMC for mariner file 9/25/2019 9/25/2019 9/25/2019 16

N ATIONAL N ATIONAL N ATIONAL DME Pilot (Update) M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER • Metrics of DD 2808/2807 Applications : (1 October 2018 - 14 August 2019)  Number Forwarded by DME Pilot POC to NMC POC: 65  Number Deferred by DME Pilot POC: 65  Outcome of deferrals:  53 Full Medical Certificates  12 Medical Certificates with Waiver  Net Processing time: < 1 Day  NMC approved or reversed DME decision: N/A 9/25/2019 9/25/2019 9/25/2019 17

N ATIONAL N ATIONAL N ATIONAL Medical Reconsiderations M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER Medical Reconsiderations Received/Completed September 2018 - July 2019 6 6 5 5 4 4 Completed Recons Received Recons 3 3 Denied Approved Received 2 2 1 1 0 0 9/25/2019 9/25/2019 9/25/2019 18

N ATIONAL N ATIONAL N ATIONAL MED Reconsiderations M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER Medical Recon Reasons and Counts September 2018 - August 2019 Sleep Disorder, 2 Mental State, 6 Medication or drug use, 5 Hearing, 3 Cardiac or Arterial, 5 Seizure Disorder, 5 Other, 9 9/25/2019 9/25/2019 9/25/2019 19

N ATIONAL N ATIONAL N ATIONAL Course Approval Metrics M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER Through 31AUG19 Inventory 143 Net Processing Time 59.6 days 9/25/2019 9/25/2019 9/25/2019 20

N ATIONAL N ATIONAL N ATIONAL Current Approvals M ARITIME M ARITIME M ARITIME C ENTER C ENTER C ENTER • Course Providers: 313 • Total Active Courses: 2,762 • Active Designated Examiners (DE): 3,991 • Active Qualified Assessors (QA): 2,027 • Instructors: 15,471 • Staffing: 2 current vacancies 9/25/2019 9/25/2019 9/25/2019 21