MERCHANDISE PACKAGING & PRESENTATION STANDARDS - APPAREL - FLOOR READY MERCHANDISE USER GUIDE VERSION 1 As at 22-August-2007
Table of Contents MERCHANDISE PACKAGING & PRESENTATION STANDARDS..................................................... 1 Introduction................................................................................................................1 How to use these standards........................................................................................1 A Living Document ...................................................................................................2 Input & Feedback.......................................................................................................2 PRESENTATION SELECTION FLOW CHART .................................................................................... 3 APPENDIX A: HANGER MANAGEMENT PROCESSES..................................................................... 4 Myer’s Standard Hanger Range.................................................................................4 A commitment to recycling hangers..........................................................................4 The hanger recycling procedures for Stores ..............................................................4 Approval to use Branded or Non-Standard hangers. .................................................5 Branded &/or Non-Standard hangers – Models of Use.............................................6 Concession Businesses...............................................................................................7 Import duty paid on hangers ......................................................................................7 APPENDIX B: STANDARD HANGER SELECTION............................................................................. 8 Selecting the appropriate hanger................................................................................8 Shipping GOH (goods-on-hangers)...........................................................................8 General Presentation Disciplines...............................................................................8 Use of Size clips & size discs ....................................................................................8 STANDARD HANGER SELECTION CHARTS..................................................................................... 9 Childrenswear ............................................................................................................9 Womenswear & Menswear........................................................................................9 Specialty Categories.................................................................................................10 APPENDIX C: HANGING & FOLDING STANDARDS........................................................................ 11 Pants, Jeans & Shorts...............................................................................................12 Tops..........................................................................................................................14 APPENDIX D: TISSUE PAPER AND POLY-BAGS............................................................................ 17 Tissue Paper - Overview..........................................................................................17 When should tissue paper be used? .........................................................................17 Garments sold as pre-packaged items......................................................................17 Poly-bag - Overview................................................................................................18 Selection of poly-bags..............................................................................................18 Poly-bag standards...................................................................................................19 Store-based Recycling .............................................................................................19 APPENDIX E: OUTER-CARTON STANDARDS................................................................................. 20 Outer-Carton Materials............................................................................................20 Outer-Carton marking & labelling...........................................................................20 Carton - Packing guidelines and tips .......................................................................20 APPENDIX F: HANGING GARMENT BAGS...................................................................................... 21 Garment Bag – General requirements......................................................................21 General Packing & Handling Instructions...............................................................21 Garment Bag – Sources of supply ...........................................................................22
Merchandise Packaging & Presentation Standards Introduction This booklet contains a comprehensive set of guidelines covering the methods of preparation, packaging and presentation of merchandise for stores. The objective is to provide clear instructions about how best to fold, hang & pack apparel so merchandise arrives into store in a condition that allows goods to be placed on sale with the minimum of effort and downtime for stores. Input was sought from representatives from Buying Teams, Stores, DC’s, Suppliers, Quality Assurance, VM and the Supply Chain. It is envisaged that all will benefit from the use of these standards. Supply Chain e-commerce & These guidelines have been created Delivery stand’ds to sit alongside existing processes, procedures and standards that currently operate across many functional business areas. By bringing information from various disciplines into the one document, it Buying Stores Merchandise is intended that all users will have a Ranging Merchandise Packaging & Process Procedures clearer understanding of Presentation expectations being placed on each Standards party, and of the end-to-end requirements of preparing merchandise in floor-ready- condition. VM V-Book Standards How to use these standards Please refer to the following “Presentation Selection Flow Chart” , and step through the decisions that will guide the selection of appropriate packing, folding and hanging techniques. The reader will be directed to detailed appendices, such as hanger selection guidelines, which will assist in making relevant and consistent decisions. The following is expected of those who use these guidelines: Buyers will be expected to nominate the condition in which merchandise is to be presented in stores, and to then specify any additional information required by suppliers (eg. hanger codes, folding codes) Suppliers will need to consult the guide to interpret instructions provided by the Buyer, and to ensure compliance with Myer’s requirements DC’s & Third Party Providers will also need to consult the guide to ensure deliveries are in compliance with Myer’s requirements. Additionally, if merchandise is to be repacked, it is expected that these packing & presentation standards will apply. Stores will be able to assess the condition of receipted merchandise against these standards, provide feedback about the condition of goods and whether the objective to reduce store handling is being achieved. Merchandise Packaging & Presentation Standards - Apparel - V1.doc Page 1
A Living Document This document has been created with the purpose of providing clear instructions for packaging and presentation across a broad range of apparel. It is intended that this document will be updated regularly as lessons are learnt and new products are incorporated into the document. It is intended that similar guidelines will be prepared for other categories of goods, where there is an identified need (eg. homewares, intimate apparel, general merchandise). The content owner of this document is the Myer Quality Assurance Manager. Please contact the Myer Quality Assurance Manager (Myer.QualityAssurance@myer.com.au) to have items added into this document or to have modifications made. Requests for changes and additions will be reviewed by a Packaging & Presentation Panel – consisting of cross-functional representatives from Buying, Stores, Supply Chain & VM. Input & Feedback The document has been produced after consultation with a broad spectrum of involved parties. The document incorporates feedback from: Hanger Supplier (TIC), Stores (Doncaster, Perth, Bondi & Chadstone) Buying Teams, Li & Fung, Cargo Services, Myer Supply Chain Myer Quality Assurance Garment Suppliers (PacBrands, Jag…..) Merchandise Packaging & Presentation Standards - Apparel - V1.doc Page 2
Presentation Selection Flow Chart Select “Floor Presentation” option – then follow step-by-step instructions Merchandise Packaging & Presentation Standards - Apparel - V1.doc Page 3
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