Risk Management for Utilities – “ Lessons Learned from Hurricane Matthew ” Ken Jordan Jill Miller Director of Planning, Safety, & Security Executive Director
Overview I. Preparations II. Response III. Lessons Learned IV. SCWARN’s Response
Description of BJWSA • 3 water systems serving Water and sewer utility – 171,000 people – 750 sq mi service area – 64 islands • Critical customers – Hilton Head – Parris Island MCRD – MCAS Beaufort – Naval Hospital Beaufort – SCEG Power Plant • 8 wastewater systems – 60,000 customers – 522 Pump stations • 4 laboratories • 168 employees
Chelsea Water Treatment Plant • 24 MGD • Built in 1963 • Conventional coagulation, sedimentation, filtration • On-site generation of sodium hypochlorite
Purrysburg Water Treatment Plant • 15 MGD, upgradable to 45 MGD • Built in 2004 • Conventional coagulation, sedimentation, filtration • On-site generation of sodium hypochlorite
Water Source Resiliency • Primary source is the Savannah River – 160 MGD permitted withdrawal authorization • 8 Groundwater Wells – Upper Floridian Aquifer • 3 Aquifer Storage and Recovery (ASR) Systems – 10 MGD – 750 MG reserve
Raw Water Storage Resiliency • 320 MG of raw water storage (16 days at 20 MGD avg) • Resilient to temporal changes in raw water quality and availability
Emergency Generators and Diesel Pumps • Off the grid operation capability for all major facilities • 100% generator backup for water treatment and pumping • One week of fuel storage at full load
Integrated Contingency Planning
Integrated Contingency Planning
Integrated Contingency Planning • Sea, Lake and Overland Surges from Hurricanes (SLOSH)
Integrated Contingency Planning
Plan Implementation
Impacts of Hurricane
Impacts of Hurricane
Impacts of Hurricane
Damage Assessment Chelsea WTP
Damage Assessment
Damage Assessment SS01 Battery Creek
Damage Assessment Whale Branch Bridge 10” Water line
Damage Assessment Stormwater runoff into Canal
Damage Assessment CP87 Flooding – New Riverside CP87 Flooding – New Riverside
Damage Assessment Purrysburg WTP and Hwy 46
Flooding
Flooding
Damage Assessment $500,000 infrastructure damage – 49 water facilities (19) – 16 ww facilities (15) – 171 NOB ww pump station facilities (168) – 267 SOB ww pump station facilities (248) $1M in emergency protective measures – 53 Sanitary Sewer Overflows (10/8 - 10/11)
Damage Assessment
Disruption of Mission Essential Functions 1. Wastewater Collection : sustained moderate damage and more than 90% of our pump stations were without power resulting in a 53 sanitary sewer overflows 2. Water Distribution : slight damage but mainly couldn’t verify pressures due to physical access and power to SCADA out requiring a few boil water advisories 3. Internal Communications: SCADA 4. External Communications : Main phone system 5. Billing/Gather Readings
Emergency Operations
Communications • IT Network • Email groups Hurricane Group Hurricane Damage Assessment Hurricane Workbook Hurricane Resource Requests • WebEOC Over 12 days • Red phones • 800 MHz radios 18 website updates 33 tweets • Radio network for SCADA 15 press releases • Cell phones 27 Facebook posts 250 new Facebook • Landlines “friends” • 4 satellite phones
Hurricane Plan Forms Used • Excel spreadsheets – Damage assessment form compilations – Command Post Assignments – Situational Awareness – Priorities • Field log workbooks • ICS Incident Action Plan (Objectives, Meal plan, Medical plan, Communications plan)
Resource Requests 32 Resource order forms (contractor, equipment, people, rentals, etc.) 75 Meal passes for Golden Corral SCWARN 10 generators Re-Wa – 4 (plus two 500 gallon fuel pod trucks, 15 men), Greenwood Metro – 1 SCWARN 10 bypass pumps Charleston Water – 2, City of Camden – 1, Mount Pleasant Waterworks – 2, Anderson County – 2, Re-Wa – 2
94 Follow-up Actions 1. EOC Operations 2. Equipment installations/retrofits and rentals 3. Internal and External Communications 4. Meal planning 5. Generators 6. Hurricane Plan Additions 7. Maintenance scheduling 8. Mutual Aid 9. Stay-behind staffing 10. Supplier arrangements
94 -1 EOC Operations • Brian was at a site and couldn’t get in to check equipment because he didn’t have the correct key. • Clarify who is in charge at facilities. Do the operators get priorities from manager/director or from local supervisor? • Set meeting schedule before the storm. • Record damage assessment forms data and Situation Unit Leader to summarize for section chiefs planning mtgs. • Have a daily info exchange between stay behind teams & logistics/finance (before or after dinner) during the initial event recovery days – receipts, photos, DA forms critical supply needs • Consistently develop Incident action plans for each operational period • We have a analog line in the training room. It's 6359. I'd like to be able to have that number provided to others since it's in the EOC. Is there any way to do that. For example. 843 987 6359 • Staff a BJWSA operations/engineering person at BFT. Co. EOC before storm impact & for a few days afterwards
94-2 Equipment • Determine right number of handheld radios, chain saws, generators, by-pass pumps, fuel trailers • Purchase/rent small (1500-3000Watt) propane generators for critical SCADA locations. (20?) • Sets of welding cable on hand for custom generator connections • Rent 80' Manlift for SCADA stage at Chelsea when storm approaches
94-3 Internal Communications “All emails should try to use same format in the subject line – use DA for damage assessment – if there’s an SSO involved, include SSO in subject line and try not to “reply all” to an email with new info re another site – when I was trying to get all the SSO’s for the report for DHEC, I basically had to look at/open every email to get all the information that was out there. “ “We need to make sure that we’re talking about the same thing – try to refer to power as Commercial Power, which is not the same as auxiliary or generator power – there were times when working on the spreadsheet that I am sure we were not talking the same language .” “Logistics/finance will coach each damage assessment team on the file exchange needs for documentation (for ex: selecting a lower resolution for email exchange, and a standardized file naming system ie: HD-10-1, HD-10- 2 … Canal Breach -1, Canal Breach-2 …)”
94 – 10 Suppliers • Have our facility name and location listed next to LP Gas and diesel tank vendor accounts #'s • Develop refuel delivery priority protocol and work with Sheffield as BJWSA a priority • Work with Verizon and Centurylink to designate a BJWSA support Technician
94-6 Hurricane Plan Additions • Prior to storm, obtain security systems fuses, misc parts needed should system go down • Sort power bills – divide treatment and collections. I had to find a meter/account number to give a site on the priority list and had to go through a spreadsheet of every account. • Need to know in advance of storm where each County's first responders are staying to put them on our priority list • Add to OPCON list for Cust Svc to test option 5 on phone system • Change tank maintenance program, so Point South tank and any every other key tank are not offline during hurricane season. • Consider having an admin on the stay behind team for organizing messages from the email groups, more frequent voicemail for employees on status, FEMA documentation purposes & for assisting in daily (random) needs for ex: catering, lodging, equipment rental(s)
Hurricane Incident Management May 1, 2016 Oct 8 Oct 14 July 1, 2017
SCWARN Lessons Learned 1. Reserve designated hotels for SCWARN at OPCON 3 2. Take photos of SCWARN equipment upon arrival and departure 3. Anticipate SCWARN generators/pumps may not have BJWSA style plugs; tires may be dry rotted 4. Need designated BJWSA person to manage SCWARN responder communications and work assignments
Jill Miller Executive Director, SCRWA Chair, SCWARN
State-wide utility to utility mutual program Supported by all 3 major water/ww Associations SCRWA, AWWA, WEA Governed by a 9 member steering committee 6 water/ww utility professionals 3 Association representatives 2 adhoc advisory members (SCDHEC; SCEMD) 3 forms to be filled out to join Formal Agreement Demographics Form Voting Delegate Form
Website based platform Resource requests and offer of assistance made online Information relayed via email and texts Ability to reach large number of utilities simultaneously SCWARN Administration monitors activity SCWARN Agreement serves as required FEMA pre-event agreement Reimbursement (or not) is a utility to utility discussion Absolutely NO obligation to respond
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