MANAGING UP NATIONAL INSULATION ASSOCIATION NOVEMBER 14, 2018 Were - PDF document

11/20/18 MANAGING UP NATIONAL INSULATION ASSOCIATION NOVEMBER 14, 2018 We’re Come say excited to be hello! here! PRESENTED BY JENNY RAE LE ROUX Finish emails/Insta Have a - it’s a no- Thank you to tech hour question? our hosts! Come ask! MANAGEMENT CONSULTED MC INTRO A team of ex-consultants who train companies and individuals on management, problem solving, presentation, and persuasion MANAGEMENT CONSULTED BACKGROUND – Jenny Rae MANAGEMENT CONSULTED 1

11/20/18 HOW WE WORK Interactive Group Presentations Individual Coaching MANAGEMENT CONSULTED WHO WE WORK WITH MANAGEMENT CONSULTED QUESTION What is one management insight that would make this short training a win for you? MANAGEMENT CONSULTED 2

11/20/18 AGENDA Understanding Understanding your world their world Solution- oriented vs. Clear Problem- Communication oriented MANAGEMENT CONSULTED UNDERSTANDING YOUR WORLD Make an honest assessment of your strengths and weaknesses MANAGEMENT CONSULTED QUESTION What % of your time do you spend operating from your strengths? What % of your time do you spend operating from your weaknesses? MANAGEMENT CONSULTED 3

11/20/18 UNDERSTANDING YOUR STRENGTHS Spend 80% of your time on Don’t focus more than 20% your strengths of time on improving weaknesses. Manage to • Delegate, delegate, them delegate • Deadline driven? Set up • You deliver better work, calendar reminders and and set your team (and alerts boss) up for success • Naturally shy? Push yourself MANAGEMENT CONSULTED TOOLS : MYERS-BRIGGS HIGH LEVEL — Quick Myers-Briggs : 16 different personality types ÷ Introvert vs. Extrovert ¢ Where you draw energy ÷ Intuitive (N) vs. Sensing ¢ How you gather information ÷ Feeling vs. Thinking ¢ How you process information ÷ Perceiving vs. Judging ¢ How concrete you are MANAGEMENT CONSULTED QUESTION What is one strength and one weakness your personality style brings to a management role? MANAGEMENT CONSULTED 4

11/20/18 UNDERSTANDING THEIR WORLD Putting yourself in your supervisor’s shoes MANAGEMENT CONSULTED QUESTION What is one thing you’ve never thought about or asked your supervisor about? MANAGEMENT CONSULTED TOOLS TO RELATE: MYERS-BRIGGS — Myers-Briggs assessment: 16 different personality types ÷ ISTJ – The Inspector : Love tradition, patience, hard work, social responsibility ÷ INFJ – The Counselor : Visionary, idealist ÷ INTJ – The Mastermind : Prefer independence; most interested in ideas ÷ ENFJ – The Giver : People-focused; high value for ethics ÷ ISTP – The Craftsman : Logical yet enthusiastic ÷ ESFJ – The Provider : Stereotypical extrovert ÷ INFP – The Idealist : Quiet and reserved; signs and symbols have meaning ÷ ESFP – The Performer : Love learning and then sharing ÷ ENFP – The Champion : Individualistic; hate “cookie-cutter” in the box ideas ÷ ESTP – The Doer : Leap before they look; action over ideas ÷ ESTJ – The Supervisor : Organized, dedicated; happy to be approached for help ÷ ENTJ – The Commander : Quick decision-maker; challenges are opportunities ÷ INTP – The Thinker : Logic above all, yet value for creativity ÷ ISFJ – The Nurturer : Philanthropists, generous ÷ ENTP – The Visionary : Constant need for mental stimulation ÷ ISFP – The Composer : Present takes precedence over future MANAGEMENT CONSULTED 5

11/20/18 TOOLS TO RELATE: ADDITIONAL DISC assessment StrengthsFinder Takeaway: learn what makes your supervisor Enneagram excited, and what makes them anxious MANAGEMENT CONSULTED TACTICS TO RELATE Ask them for their Now, you’re Ask supervisor to top 3 priorities connecting on a lunch (and pay) over the next 6 personal AND months priority level MANAGEMENT CONSULTED BECOMING SOLUTION-ORIENTED Bringing good news with the bad MANAGEMENT CONSULTED 6

11/20/18 STEP 1: IDENTIFYING PROBLEMS Work hard to identify problems not just in your purview, but your supervisor’s purview as well An essential part of Managing Up: seeing problems before they arise Set aside 1 hour a week for forecasting (and strategizing for) potential future hazards MANAGEMENT CONSULTED QUESTION What is one problem either you or your business are facing in the next 3-6 months? MANAGEMENT CONSULTED STEP 2: PROPOSING SOLUTIONS Many managers stop at Step 1 You’re not “Managing Up” if you only bring problems to your supervisor’s attention Bring 2 potential solutions to your supervisor with any problem If you don’t have 2 solutions, it’s not time to share the problem MANAGEMENT CONSULTED 7

11/20/18 QUESTION What are 2 potential solutions to the problems you just mentioned? MANAGEMENT CONSULTED CLEAR COMMUNICATION You never get a second chance to make a first impression MANAGEMENT CONSULTED CLEAR COMMUNICATION INSIGHT A sales study assigned 55 percent of perception to the speaker's body language, and another 38 percent to the tone and music of their voice. They assigned only 7 percent of their credibility assessment to the salesperson's actual words. MANAGEMENT CONSULTED 8

11/20/18 QUESTION Which of the 3 is your biggest hindrance to clear communication: Your timing? Your tone? Your words? MANAGEMENT CONSULTED 3 STEREOTYPES TO AVOID 1. The Mouse 2. The Ghost 3. The Cricket • Doesn’t participate • Doesn’t get to know • Asks too many unless invited support staff questions • Reactive • Misses face-time • Works with communicator colleagues who are • Works from remote too senior, too soon • Doesn’t pre-plan for locations meetings • Doesn’t take the job • Assumes you’ve seriously enough • Doesn’t clarify already proven expectations yourself MANAGEMENT CONSULTED QUESTION Which stereotype are you most likely to be? Which one bothers you the most? MANAGEMENT CONSULTED 9

11/20/18 4 TOP CONTRIBUTOR STYLE TRAITS “I communicate “I will do whatever it takes to get the job frequently and Insane work Strong done.” clearly.” ethic communicator Tactic: Show up early, Tactic: Daily/weekly/ stay late monthly update “I am ready to do what “I love research and is needed to make the know where to find Resourceful Team focused team successful.” helpful information.” Tactic: Semi-annual 1:1 Tactic: Offer solutions upward/downward MANAGEMENT CONSULTED USING THE PYRAMID PRINCIPLE TO EFFECTIVELY COMMUNICATE MANAGEMENT CONSULTED WHAT IS THE PYRAMID PRINCIPLE? Shape the Pulled Quickly Developed information Tool to help information became by Barbara until it’s write more out others lingua franca Minto 40+ crystal clear clearly didn’t know for top years ago – then was there professionals present MANAGEMENT CONSULTED 10

11/20/18 WHY IS IT A PYRAMID? Source: McKinsey MANAGEMENT CONSULTED THE PRINCIPLES OF THE PRINCIPLE 1. Answer (assertion) first 2. Context informs content – know your environment 3. Summarize supporting arguments briefly/directly MANAGEMENT CONSULTED HOW NOT TO USE THE PYRAMID PRINCIPLE I’m trying to figure out The best where the sushi I’ve best city in ever had is in the world is LA for sushi I checked out OMG. I love sushi sushi. restaurants and there are so many good ones! MANAGEMENT CONSULTED 11

11/20/18 IF SOMEONE IS USING PYRAMID PRINCIPLE… Describe how they Start with an synthesized to get Support assertion assertion to assertion with data (process) I researched 16 top LA sushi had 1.2 more The best sushi in the cities and looked at stars on average and world is in Los Angeles prices and ratings of 4 more Michelin Stars 10+ top restaurants than other cities MANAGEMENT CONSULTED KEY PYRAMID PRINCIPLE TAKEAWAYS Focus on the most important things first (timing) Share the right message at the right level (tone) Be thoughtful about the words you chose (words) MANAGEMENT CONSULTED KEYS TO GOOD UPWARD COMMUNICATION Understanding Understanding your world their world Solution- oriented vs. Clear Problem- Communication oriented MANAGEMENT CONSULTED 12

11/20/18 HANG OUT WITH US! TEAM@MANAGEMENTCONSULTED.COM HTTPS://WWW.FACEBOOK.COM/MANAGEMENTCONSULTED CHANNEL: MANAGEMENT CONSULTED HTTPS://WWW.YOUTUBE.COM/USER/MCONSULTED @MCONSULTED PLUS.GOOGLE.COM/+MANAGEMENTCONSULTED/ MANAGEMENT CONSULTED 13