Managing Polarities in Pursuit Managing Polarities in Pursuit of Quality of Quality USE POLARITY + + M ANAGEM ENT TO APPLY A DIFFERENT WAY OF SEEING, THINKING AND COM M UNICATING IN A - - COM PLEX WORLD. Denise Holmes | Edge-Leadership Consulting
Process of Polarity Managem ent Process of Polarity Managem ent Today, we will: 1. Define polarities, share examples 2. Review the dynamic pattern of polarities, particularly when badly managed 3. Outline the steps for managing a polarity well over time 4. Apply the polarity management model as a communication and conflict resolution tool *This information is based on work by Polarity Management Associates (www.polaritymanagement.com) and Barry Johnson in particular. Denise Holm es | Edge- -Leadership Consulting | PNSQC 20 10 Leadership Consulting | PNSQC 20 10 Denise Holm es | Edge
What is a Polarity? What is a Polarity? Sets of opposites which are interdependent A paradox, dilemma, set of tensions, or points of view Denise Holm es | Edge- -Leadership Consulting | PNSQC 20 10 Leadership Consulting | PNSQC 20 10 Denise Holm es | Edge
A Polarity Map A Polarity Map Denise Holm es | Edge- -Leadership Consulting | PNSQC 20 10 Leadership Consulting | PNSQC 20 10 Denise Holm es | Edge
A Polarity Map A Polarity Map Easier to support and service Less cost to customers Can influence best practices Denise Holm es | Edge- -Leadership Consulting | PNSQC 20 10 Leadership Consulting | PNSQC 20 10 Denise Holm es | Edge
A Polarity Map A Polarity Map Customers have more Easier to support and choices service Increased revenue Less cost to customers potential Can influence best More fun to design practices Denise Holm es | Edge- -Leadership Consulting | PNSQC 20 10 Leadership Consulting | PNSQC 20 10 Denise Holm es | Edge
A Polarity Map A Polarity Map Customers have more Easier to support and choices service Increased revenue Less cost to customers potential Can influence best More fun to design practices - Customers’specific needs not met - Product value may quickly decrease - Developers may become bored and leave Denise Holm es | Edge- -Leadership Consulting | PNSQC 20 10 Leadership Consulting | PNSQC 20 10 Denise Holm es | Edge
A Polarity Map A Polarity Map Customers have more Easier to support and choices service Increased revenue Less cost to customers potential Can influence best More fun to design practices - Customers’specific - More difficult to support needs not met - Takes longer to design, - Product value may test and release quickly decrease - Cost is prohibitive for - Designers may become some customers bored and leave Denise Holm es | Edge- -Leadership Consulting | PNSQC 20 10 Leadership Consulting | PNSQC 20 10 Denise Holm es | Edge
A Polarity Map A Polarity Map Customers have more Easier to support and Success Success choices service Increased revenue Less cost to customers potential Can influence best More fun to design practices - Customers’specific - More difficult to support needs not met - Takes longer to design, - Product value may test and release quickly decrease - Cost is prohibitive for Failure Failure - Designers may become some customers bored and leave Denise Holm es | Edge- -Leadership Consulting | PNSQC 20 10 Leadership Consulting | PNSQC 20 10 Denise Holm es | Edge
Badly Managed Polarities Badly Managed Polarities 1 1 Denise Holm es | Edge- -Leadership Consulting | PNSQC 20 10 Leadership Consulting | PNSQC 20 10 Denise Holm es | Edge
Badly Managed Polarities Badly Managed Polarities 2 2 Denise Holm es | Edge- -Leadership Consulting | PNSQC 20 10 Leadership Consulting | PNSQC 20 10 Denise Holm es | Edge
Badly Managed Polarities Badly Managed Polarities 3 3 Denise Holm es | Edge- -Leadership Consulting | PNSQC 20 10 Leadership Consulting | PNSQC 20 10 Denise Holm es | Edge
Badly Managed Polarities Badly Managed Polarities 4 4 Denise Holm es | Edge- -Leadership Consulting | PNSQC 20 10 Leadership Consulting | PNSQC 20 10 Denise Holm es | Edge
Badly Managed Polarities Badly Managed Polarities Unconscious a nd in rea ction to the situa tion Unconscious a nd in rea ction to the situa tion Denise Holm es | Edge- -Leadership Consulting | PNSQC 20 10 Leadership Consulting | PNSQC 20 10 Denise Holm es | Edge
Problem or Polarity? Problem or Polarity? Problem: Polarity: - Endpoint to the situation - No endpoint - Alternatives are - Interdependent independent alternatives - Either/ or decision making - Both/ and process - Continuum
Exam ples of Polarities Exam ples of Polarities Uniformity and customization Stability and change Advocacy and inquiry Details and big picture Task and relationship Structure and flexibility Quality and time to release Cost and quality Part and whole Denise Holm es | Edge- -Leadership Consulting | PNSQC 20 10 Leadership Consulting | PNSQC 20 10 Denise Holm es | Edge
Steps to Managing A Polarity Steps to Managing A Polarity Identify the situation/ polarity you want to manage better. 1. M ap the polarity 2. Use value-neutral words for the poles Identify the critical upsides and downsides for each pole Identify where you are right now, based on the behaviors or impacts showing up. How are you out of balance? Identify the higher purpose and deeper fear. Why does this matter? Identify action items to help you manage the polarity and 3. experience the upsides of both poles. Think SM ART goals. Identify critical warning signs. Be specific. 4. Denise Holm es | Edge- -Leadership Consulting | PNSQC 20 10 Leadership Consulting | PNSQC 20 10 Denise Holm es | Edge
Com m unication and Conflict Com m unication and Conflict The people in charge don’ ’t t The people in charge don appreciate us and how appreciate us and how important it is to complete important it is to complete thorough testing protocols. thorough testing protocols. Software should be Software should be released 100% free of released 100% free of defects! defects! We’ ’re going to start using a re going to start using a We different methodology for different methodology for our design and testing. our design and testing. Denise Holm es | Edge- -Leadership Consulting | PNSQC 20 10 Leadership Consulting | PNSQC 20 10 Denise Holm es | Edge
Com m unication and Conflict Com m unication and Conflict Recognition and use of polarities can help: - Explain the polarized viewpoints - Clarify what each side values about their perspective - Clarify what each side fears about the other’s perspective - I.d. the common purpose and common deeper fear that can bring both sides together Denise Holm es | Edge- -Leadership Consulting | PNSQC 20 10 Leadership Consulting | PNSQC 20 10 Denise Holm es | Edge
Values and Fears Values and Fears You v a lue: Accurate scoping Know what to expect, clear direction Resource adequately You fea r: - Surprises - Wasted resources - Scope creep - Plans not implemented Denise Holm es | Edge- -Leadership Consulting | PNSQC 20 10 Leadership Consulting | PNSQC 20 10 Denise Holm es | Edge
Values and Fears Values and Fears The other v a lues: Responsiveness Creativity Strong customer collaboration The other fea rs: - Lack of openness to customer requirements - Not choosing the best solution - Takes too long Denise Holm es | Edge- -Leadership Consulting | PNSQC 20 10 Leadership Consulting | PNSQC 20 10 Denise Holm es | Edge
Values and Fears Values and Fears Thriving Thriving Com pany Com pany You v a lue: Accurate scoping The other v a lues: Know what to expect, clear Responsiveness direction Creativity Resource adequately Strong customer collaboration You fea r: The other fea rs: - Surprises - Lack of openness to customer - Wasted resources requirements - Scope creep - Not choosing the best solution - Plans not implemented - Takes too long Lost Lost Faith Faith Denise Holm es | Edge- -Leadership Consulting | PNSQC 20 10 Leadership Consulting | PNSQC 20 10 Denise Holm es | Edge
How to Com m unicate Polarities How to Com m unicate Polarities Use for yourself, to increase your own awareness and 1. understanding in how you communicate with others. I understand how you m ight be w orried that ‘x’could result in ‘y.’ Let’s talk about how w e m ight m inim ize the risks of that occurring. Use as a sales tool for influence and persuasion. 2. Here’s w here I think both our view s actually support the sam e goal and can w ork together. Use within a team or between teams. 3. We seem to be on different sides. Let’s explore each others’ view s and concerns, and see if there is a w ay for both of us to get our needs m et. Denise Holm es | Edge- -Leadership Consulting | PNSQC 20 10 Leadership Consulting | PNSQC 20 10 Denise Holm es | Edge
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