L L aw Handbo o k o nline aw Handbo o k o nline pro je c t pro je c t law4c o mmunity po rtal F itzro y L e g al Se rvic e Marle na Pitro ne Marle na Pitro ne mpitro ne @ fitzro y-le g al.o rg .au 9419 3744
F F itzro y L itzro y L e g alSe rvic e e g alSe rvic e • established in 1972 and considered Australia's first Community Legal Service • operates a free evening legal service - five nights per week • assisted over 70 000 clients • assisted over 70,000 clients • operates a casework practice representing individuals in court • a strong commitment to community legal education and law reform • a long tradition of advocacy on a range of issues • a long tradition of advocacy on a range of issues Our clientele • Diverse backgrounds - cultural and linguistic • Low income or in receipt of some form of government b benefit fit
Online se rvic e s • Fitzroy Legal Service • Law Handbook online • law4community • law4community • Drug and alcohol services directory • Activists rights
e g al Se rvic e we bsite itzro y L F
www.lawhandbo o k.o rg .au
www.lawhandbo o k.o rg .au
www.law4c o mmunity.o rg .au
www.vic drug g uide .o rg .au
www ac tivistrig hts o rg au www.ac tivistrig hts.o rg .au
Online Strate g y • To provide the community with legal information that is relevant and accessible • To provide community sector workers with tools To provide community sector workers with tools to navigate the legal system and to better understand the law understand the law • To provide community legal centres and pro bono T id it l l t d b lawyers with online resources with a community l law focus f
F unding The sites are financed by grants Our main sources are: • Victoria Law Foundation • Victoria Law Foundation • Legal Services Board • Reichstein Foundation
L L aw Handbo o k o nline pro je c t H db k li j t This is a two year project funded by the Legal Services Board This is a two year project funded by the Legal Services Board Goals • T i f To inform people of their legal rights and responsibilities l f th i l l i ht d ibiliti • To give the community a degree of knowledge and confidence to manage their legal and legally related issues ie fencing issues, wills and estates etc and estates etc Aims • Create legal resources with a community law focus • C Converting the Law Handbook online to a free public service ti th L H db k li t f bli i • Creation of two specialized portals – Community portal – Education portal • Accessible and easy to read legal information on legal matters and queries that affect everyday life
www.law4c o mmunity.o rg .au • Community portal - a compliment to the Law H Handbook online db k li • Studies and experience revealed that community di d i l d h i workers from across the sector are commonly the fi first point of contact for clients with the early i f f li i h h l signs of a legal matter • Our audience – community sector
T he c halle ng e The issue • How do you help a person find what they don’t know? • How do you help a person find what they don t know? Contextual concerns C • What are the legal needs of workers? • How legal information currently is delivered? g y Outcomes • Avoiding the referral merry-go-round? • Understanding the legal context of a presenting problem?
Appro ac h and so lutio n Approach • Using the characteristics of the presenting problem Using the characteristics of the presenting problem Solution Pinpoint legal services directory • A directory that uses the characteristics of the presenting problem to determine and locate the most appropriate legal problem to determine and locate the most appropriate legal service Checklist • Supporting information that contextualizes the presenting problem within the broader legal context
L e sso ns Planning • You can never have enough planning • You can never have enough planning Reasonable lead times • Allocating time for possible difficult challenges during the Allocating time for possible difficult challenges during the project Flexibility • Allow the initial concept to evolves as it transform into a working site Law and technology • Merging languages and logic to reach the same end result
A tall o rde r A tall o rde r – Pinpo int le g al dire c to ry p g y • Balancing broad categories against specific legal details • Including specialist legal services I l di i li l l i • Meticulous process of indexing the information against the criteria of various legal services criteria of various legal services • Weighting the characteristics • Keeping the language familiar and not legal Keeping the language familiar and not legal • Guiding questions • Intuitive design g
valuatio n • Use of Google Analytics E • Focus groups • Focus groups • Surveys y
F uture Pro spe c ts • Education portal – 2010 • Proposed portal for CALD community using p p y g spoken word delivery - 2011 project
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