Knowledge management RITA KUMAR, MBA, MS. BRIDGE CONSULTING GROUP LLC
What is Knowledge 2 Management
KM Maturity Assessment Level 5- Leading Level 4- Advanced KM is fully Level 3- Enterprise KM in integrated and Establisbished place for core embedded in the business stratregy capabilities KM org provides strategy, direction Level 2- Developing Growing Enterprise wide KM and guidance for integration of KM capabilities are Basic KM capabilities local execution foundational in activities across exist at to local/dept. business depts. Vision for KM level operations. processes, roles KM processes, roles KM roles are and enablers are and enablers are KM is core to the inconsistently defined created organizations clearly definied Recognition and performance . and implemented Duplicate/unneces appreciation of the sary support of Level 1 Basic KM is included into need for greater KM geographic KM performance capabilities No formal KM Strategy initiatives management functions KM activities are random and unstructured Limited awareness/some recognition of the need of KM
Measuring success Executive Level Metrics Functional Cost v/s Benefit • Measures Revenue • What do the business support functions need to do Build awareness • Operational • of available Efficiency knowledge and Success stories • Functional tools Alignment with • Executive Usage statistics • strategy Content volume • Top Searches • Behavioral What do individuals need to do/more qualititative measures Behavioral Mentoring colleagues • Leveraging knowledge to • be more efficient Document and share • leading practices Alignment with • performance goals
Return on investment 5 Accenture has Texas Instrument improved quality generated 1.5 of service, billion in annual lowered research increased cost & shortened fabrication capacity delivery time
Rita Kumar’s Background Professional: 18+ years’ experience in KM and Change Management companies such as HP, Cisco, UNDP, Adaptation Fund and RTI International. Bespoke KM and Change management consulting for the World Bank, RTI International and United Nations Development Programme (UNDP), Government of India, Adaptation Fund, HP and Cisco. Facilitator of Knowledge Workshops for UNDP Czech Trust Fund for Emerging Donor Partners in Europe and the CIS. Guest Speaker on “ KM in the Cloud” for the KM Institute. Academic: BS in Business Administration from Rockford University, IL. MS in Information and Knowledge Strategy, Columbia University, NY. Linkedin Profile: https://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profile
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