Kalyn Holmes, B.S., David Jackson, Ph.D., & Trina Orimoto, Ph.D. - PowerPoint PPT Presentation

Kalyn Holmes, B.S., David Jackson, Ph.D., & Trina Orimoto, Ph.D. &

Count based on primary diagnosis only

Over 90% “Agree” or “Strongly Agree” that they were satisfied with services.

100 93.2 92.9 90.2 87.2 Percent of positive responses (agree 87 90 80 80 70 or strongly agree) 60 50 40 30 20 10 0 2011 2012 2013 2014 2015 2016 2017

Positive Ratings* for Each Domain Communication with Care Coordinator 85.7 Overall Program Assessment 85.9 Social Connectedness 88.6 Treatment Participation 90.2 Outcomes 60.7 Access 86.8 Functioning 60.9 Cultural Sensitivity 91.8 0 10 20 30 40 50 60 70 80 90 100 • These percentages are based on the number of respondents whose combined scores totaled a ‘3.5’ or better. • A five-point Likert- type scale was used for each item (i.e., ‘Strongly Agree ‘ (5), ‘Agree’ (4), ‘Undecided’ (3), ‘Disagree’ (2), or ‘Strongly Disagree’ (1).

100 Percent of positive responses (agree 90 or strongly agree) 80 70 60 50 2011 2012 2013 2014 2015 2016 2017 cultural sensitivity treatment participation social connectedness access

100 Percent of positive responses (agree or 90 80 70 strongly agree) 60 50 40 30 20 10 0 2011 2012 2013 2014 2015 2016 2017 child outcomes child functioning

100 Percent of positive responses (agree 89.4 89.3 90 87 85.9 82.9 or strongly agree) 81 80 73 70 60 50 2011 2012 2013 2014 2015 2016 2017

Percent of positive responses (agree or strongly agree) 100 60 80 90 50 70 2014 83 2015 89 2016 84 2017 86

During the time my child received services from My Care Coordinator contacted me (in person CAHMD, I was kept informed about the exact or by phone) at least one time every month services my child was receiving. (N = 182) my child was receiving services. (N = 182) 60 52.7 60 48.9 50 50 36.4 34.8 40 Percent 40 Percent 30 30 20 20 7.6 6 10 10 3.8 2.7 1.6 2.2 1.1 0 0 NA strongly disagree undecided agree strongly strongly disagree undecided agree strongly disagree agree disagree agree During the time my child received services During meeting(s) with my child’s Care from CAMHD, I was kept informed about how Coordinator, I was asked for my feedback my child was doing. (N = 183) about my child’s treatment plan. (N = 183) 60 60 50 47.8 50 50 38.6 36.4 40 40 Percent Percent 30 30 20 20 6 6 5.4 10 10 3.3 2.2 1.6 1.1 0.5 0 0 NA strongly disagree undecided agree strongly NA strongly disagree undecided agree strongly disagree agree disagree agree

100 Percent of positive responses (agree or 95 90 85 strongly agree) 80 75 70 65 60 55 50 2014 2015 2016 2017 My Care Coordinator contacted me at least one time every month my child was receiving services During the time my child was receiving services from CAMHD, I was kept informed about the exact services my child was receiving During the time my child was receiving services from CAMHD, I was kept informed about how my child was doing During meetings with my child's Care Coordinator, I was asked for feedback about my child's treatment plan

Specific services (n=61, 41%) • “One -on- one with my child.” • “MST services, looked at what my child enjoyed doing and put him in a program (art) to learn more different kinds of arts (drawing)” Qualities of service providers (n=25, 17% ) • “Our therapist has been very supportive in everything regarding my child. She’s helpful and understanding.” • “She advocated for my son when no one else would. Thank you.” General positive comment (n=22, 15%) • “ DOH has been the most helpful people to work with.” • “They listen to children and parents.”

Child/case progress/improvement (n=13, 9%) • “FFT program is good for our family. Since it started I can see my child improving.” • “The in home therapy made communications between parent and child a lot better.” Availability of service provider (n=11, 7%) • “Having therapist available 24/7 it is so helpful to have someone to call and speak to when there is a crisis.” • “The times she spends with him and talk with him and talking the time to meet with meds doctors and school staff.” Communication about child’s case (n=6, 4%) • “ Regular monthly treatment team meetings to keep everybody on the team for the youth as well as the youth on the same page with helping plan for the youth's future. ”

No improvement needed (n=46, 38%) • “Services are great at this time. I am satisfied how things work. No improvements needed at this time.” • “More kind people like them” Lack of availability of services and/or resources (n=42, 35%) • “More resources in Hawai’i.” • “Need more mental health services, facilities.” More reports/communications (n=10, 8%) • “Written reports to other services providers or copies of notes.” • “More communication.”

Greater consistency (n=4, 3%) • “Take into consideration the child’s and parents relationship with the worker and keep the child with the worker .” • “A llow longer...to enable same therapist for child consistently hopefully find good match/fit. ” Increase ease of moving through the system (n=4, 3%) • “I t took a lot of begging and pleading to get the next level of support (respite). Things shouldn’t be so difficult for a family in need .” • “Intake process could be faster.”

Having the Parent Partner involved has During meeting(s) with my child’s Care contributed to my feelings of Coordinator, I was informed about the role of empowerment as a caregiver. (N = 179) the Parent Partners. (N = 179) 32.6 35 35 29.3 27.2 30 30 24.5 25 25 21.2 20.1 Percent Percent 20 20 15 15 8.2 7.6 7.1 10 10 6.5 6 3.3 5 5 0 0 NA strongly disagree undecided agree strongly NA strongly disagree undecided agree strongly disagree agree disagree agree I understand the role of the Parent Partner in the treatment of my child. (N = 177) 35 32.1 30 26.6 25 21.7 Percent 20 15 8.2 10 4.9 3.8 5 0 NA strongly disagree undecided agree strongly disagree agree

90 Percent of positive responses (agree or 80 70 60 strongly agree) 50 40 30 20 10 0 2014 2015 2016 2017 During meeting(s) with my child’s Care Coordinator, I was informed about the role of the Parent Partners. I understand the role of the Parent Partner in the treatment of my child. Having the Parent Partner involved has contributed to my feelings of empowerment as a caregiver.

2016 2017 31% 69% yes no yes no

2016 2017 24% 31% 69% 76% yes no yes no

HYK Website Visitors Flow (July 2015-June 2017) Number of Visitors 700 600 500 400 300 200 100 0 07/15 08/15 09/15 10/15 11/15 12/15 01/16 02/16 03/16 04/16 05/16 06/16 07/16 08/16 09/16 10/16 11/16 12/16 01/17 02/17 03/17 04/17 05/17 06/17 Month Global US Hawaii Linear (Global) Linear (US) Linear (Hawaii)