Jeffrey T. Bowman President and Chief Executive Officer Global Employee Message – November, 2012
Superstorm Sandy Impact Crawford & Company 2
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A SUPER Sandy Catastrophe Response! Vehicle Services Connection CAT Services ProAct Induction Center Contractor Connection ℠ Contents Services Global Technical Services Marine & Transportation Services U.S. & Canada ClaimsAlert ℠ Crawford & Company 7
Third Quarter Financials Comparison Third Quarter 2011 Third Quarter 2012 • Revenues: $283 M • Revenues: $302M • Net Income: $15M • Net Income: $18M • CRDB Earnings per Share: $0.28 • CRDB Earnings per Share: $0.33 Crawford & Company 8
Third Quarter 2012 Business Summary Legal Settlement Administration results reflect heavy activity related • to Deepwater Horizon class action settlement Continued improvement in Broadspire performance • Flooding claims in Thailand and Australian weather events drove • EMEA/AP results Sequential improvement in Americas driven by Hurricane Isaac • 15.3 Crawford & Company 9
Crawford Operational Focus • Capitalize on the strengths of our global footprint • Continue to increase technological integration & innovation • Grow revenue & improve operating margin • Return Broadspire to profitability • Generate healthy cash flow & reduce debt Crawford & Company 10
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GEM Team Welcomes Emanuel “Manny” Lauria Vince Cole EVP EVP Global Client & Business Development Strategy & Performance Development • Global Sales & Marketing • Financial Planning & Analysis – • Global Account Management Performance • Multinationals • Project Management • Sales Teams Crawford & Company 12
Common Global Professional Designations (not an all-inclusive listing) • Certified Internal Auditor • Associate Chartered Institute of Loss Adjusters (ACILA) • Certified Public Accountant (CPA) • Associate in Claims (AIC) • Certified Rehabilitation Counselor (CRC) • Associate in Insurance Services (AIS) • Certified Vocational Evaluator(CVE) • Associate in Risk Management (ARM) • Certified Vocational Professional (CVP ) • British Damage Management Association Insurance Technician (BDMA Ins Tech) • Certificate from Chartered Insurance Institute (Cert CII) • Canadian Certified Rehabilitation Counselor (CCRC) • CRRN - Certified Rehabilitation Registered Nurse • Canadian Human Resources Professional (CHRP) • Chartered Property Casualty Underwriter (CPCU) • Canadian Occupational Health Nurse (COHN) • Diploma from Chartered Insurance Institute (Dip CII) • Canadian Registered Safety Professional (CRSP ) • Entry Level Qualification for Chartered Institute of Loss Adjusters (Cert CILA) • Canadian Risk Management (CRM) • Fellow Chartered Insurance Professional (FCIP) • Chartered Accountant (CA) • Fellow Canadian Risk Management (FCRM) • Chartered Insurance Professional (CIP) • Fellow Canadian Independent Adjusters Association (FCIAA) • Chartered Insurance Operations Professional (CIOP) • Fellow Chartered Loss Adjuster (FCLA) • Chartered Loss Adjuster (CLA) • I-Car Gold • Certified Case Manager (CCM) • Occupational Therapist (OT ) • Certified Disability Management Specialist (CDMS) • Property Technical Certification (PTC) • Certified Fire and Explosion Investigator (CFEI) • Registered Rehabilitation Professional (RRP) • Certified Fraud Examiner • Registered Vocational Professional (RVP) • Certified Information Systems Auditor Crawford & Company 13 • Senior Human Resource Professional (SHRP)
2012 Global Day of Service 1000 volunteers/63 projects/in 20 countries Crawford & Company 14
THANK YOU!!! Crawford & Company 15
To learn more visit the following: Crawford website: http://www.crawfordandcompany.com/ Investor Relations web page: http://www.crawfordandcompany.com/about-us/investor-relations.aspx Crawford Catastrophe Response web page: http://www.crawfordandcompany.com/catastrophe-response.aspx Crawford & Company 16
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