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Jason Martin, EdD Associate Dean, Walker Library Middle Tennessee State University jason.martin@mtsu.edu Professional and Research Interests Emotional Intelligence Publication Associate Dean, MTSU Assessment Professional Development


  1. Jason Martin, EdD Associate Dean, Walker Library Middle Tennessee State University jason.martin@mtsu.edu

  2. Professional and Research Interests Emotional Intelligence Publication � Associate Dean, MTSU � Assessment � Professional Development � Researcher, Author, and Presenter � Leadership � Transformational Leadership � Emotional Intelligence � Organizational Culture � Active in ACRL University Libraries Section

  3. What is emotional intelligence, and why is it important for leadership?

  4. � Self-Awareness � Self-Management � Social Awareness � Relationship Management

  5. � What is it? � Why is it important? � How is it demonstrated? � How is it learned?

  6. What is it?

  7. � Intelligence (IQ) is a hotly debated topic � Howard Gardner (1983) proposed multiple intelligences � Interpersonal and Intrapersonal

  8. � Salovey and Mayer (1990) first academics to study and define emotional intelligence � “[T]he subset of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions.”

  9. � Daniel Goleman (1995) popularized the concept in his book Emotional Intelligence � Goleman (2001) wrote, “Emotional intelligence, at the most general level, refers to the abilities to recognize and regulate emotions in ourselves and others.”

  10. SELF OTHERS AWARENESS Self-Awareness Social Awareness (RECOGNITION) MANAGEMENT Self-Management Relationship Management (REGULATION)

  11. Why is it important to leaders?

  12. � When analyzing technical skills, cognitive abilities, and emotional intelligence, organizational leaders had 85% of their competencies in emotional intelligence. (Goleman, 2001)

  13. � Organizations use emotional intelligence to determine who to develop and promote � Leaders with high emotional intelligence are perceived as better leaders

  14. � Manage emotions better � Communicate, collaborate, and adapt better

  15. � More perseverance � Better at achieving goals � More innovative

  16. Successfully lead and manage change

  17. Leadership is emotional

  18. A cornerstone of emotional intelligence

  19. Rate Your Leadership Self-Awareness

  20. � Notice and understand one’s “moods, emotions, and drives” � Honest and accurate self- assessment

  21. � Understand who they are as a leader � Strong values � Long-term goals

  22. � Good at creating change � Seek assessment � See themselves through others’ eyes

  23. � Honesty, openness, and confidence � Independent, positive, and can change a bad mood

  24. � Knowing your motivations and values � Accepting yourself

  25. Introspection

  26. � What makes you happy and why? � What about that situation made you upset? � Why do you do the things you do?

  27. � What are your values? Are you living by them? � Detach and analyze your actions

  28. SELF OTHERS AWARENESS Self-Awareness Social Awareness (RECOGNITION) Understand emotions • Strong values and know who • they are as a leader Open, confident, and self- • accepting Introspection • MANAGEMENT Self-Management Relationship Management (REGULATION)

  29. The key to a work-life balance

  30. A self-managing person controls his/her emotions, exhibits emotions appropriate for the setting, bounces back from adversity, is non- judgmental, and does not act without thinking through the consequences.

  31. Do You Have a Heathy Work/Life Balance?

  32. � Resiliency � Sacrificing now for long- term gain

  33. � Not letting mood dictate action � Emotional stability creates trust � Being active, not reactive

  34. � Make yourself accountable to others, � Take a moment - or longer - before responding

  35. Monitor what you say to yourself. Would you let someone else speak to you like that?

  36. � Be aware of your breathing � Mindfulness. From 20 minutes of meditation to a few minutes of some deep breathing a day.

  37. SELF OTHERS AWARENESS Self-Awareness Social Awareness (RECOGNITION) Understand emotions • Strong values and know who • they are as a leader Open, confident, and self- • accepting Introspection • MANAGEMENT Self-Management Relationship Management (REGULATION) Self-control • Work-life balance • Long-term achievement • Be mindful •

  38. Empathy is the second cornerstone of emotional intelligence

  39. Empathy is the ability to read, understand, and experience another’s emotional state and respond in a socially appropriate way.

  40. Rate Your Empathy Skills

  41. Resonant v. Dissonant Leadership

  42. � Organizational awareness � Higher empathy equals better perception of leadership

  43. � Taking a person’s emotional state into consideration when making a decision � Understanding other perspectives

  44. � Changing how we communicate � First priority should be to understand the other person � Be present; focus only on what the other person is saying

  45. � Always be in the moment � Observe people

  46. � Develop a better understanding of your own emotions � Greet people by name

  47. SELF OTHERS AWARENESS Self-Awareness Social Awareness (RECOGNITION) Understand emotions Empathy • • Strong values and know who Higher empathy = better • • they are as a leader leadership Open, confident, and self- Considering emotions when • • accepting making decisions Introspection Work to understand others • • MANAGEMENT Self-Management Relationship Management (REGULATION) Self-control • Work-life balance • Long-term achievement • Be mindful •

  48. Leadership is relationships

  49. � Initiating, building, and maintaining relationships � Tightly coupled with empathy

  50. Relations Leaders v. Task Leaders

  51. Leadership is relationships

  52. � Clear and consistent communication � Conflict management

  53. Trust

  54. � Be open and curious � Transparency

  55. � Understand your communication style � Be consistent in your message

  56. � Give praise � Have tough conversations when they are needed

  57. SELF OTHERS AWARENESS Self-Awareness Social Awareness (RECOGNITION) Understand emotions Empathy • • Strong values and know who Higher empathy = better • • they are as a leader leadership Open, confident, and self- Considering emotions when • • accepting making decisions Introspection Work to understand others • • MANAGEMENT Self-Management Relationship Management (REGULATION) Self-control Having relationships • • Work-life balance Influence and inspiration • • Long-term achievement Communication • • Be mindful Be open and curious • •

  58. � Leadership is emotional � Leaders with higher emotional intelligence are consistently rated as better leaders

  59. � Self-Awareness and Empathy are the two cornerstones of emotional intelligence � All four areas of emotional intelligence can be learned � Increasing one area of emotional intelligence improves the other three

  60. SELF OTHERS AWARENESS Self-Awareness Social Awareness (RECOGNITION) Understand emotions Empathy • • Strong values and know who Higher empathy = better • • they are as a leader leadership Open, confident, and self- Considering emotions when • • accepting making decisions Introspection Work to understand others • • MANAGEMENT Self-Management Relationship Management (REGULATION) Self-control Having relationships • • Work-life balance Influence and inspiration • • Long-term achievement Communication • • Be mindful Be open and curious • •

  61. Emotional Intelligence 2.0 Primal Leadership

  62. drjasonmartin.info/professional /research/leadwithei/

  63. Jason Martin Associate Dean, Walker Library Middle Tennessee State University jason.martin@mtsu.edu

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