Industry Governance Group 16/01/2018
IGG Agenda 13:30 – 13:35 Minutes from Previous IGG Meeting 13:35 – 13:55 Review of Action Items 13:55 – 14:10 CRU Update 14:10 – 14:20 De-harmonisation Update 14:20 – 14:30 GDPR Update 14:30 – 14:45 Retail Market Design Service Update 14:45 – 14:55 MRSO Update 14:55 – 15:10 ESBN Networks Update 15:10 – 15:20 Gemserv Update 15:20 – 15:25 AOB 15:25 – 15:30 Next Steps 2 Rmdservice.com rmdservice.com
Minutes from previous IGG For Approval Today: • Minutes (v2.0) from IGG 25.10.2017 • Minutes (v1.0) from Conference Call 06.12.2017 3 Rmdservice.com rmdservice.com
IGG Actions Updated IGG Action List issued in advance of meeting • 12 Actions closed since last IGG meeting • 10 IGG Actions carried forward 4 Rmdservice.com rmdservice.com
IGG Actions - Closed Org. AP No. Title Assigned to Date Closed Date Raised CRU Rebrand - CRU to provide an update on the CRU Rebrand. 1049 CRU 25/10/2017 08/03/2017 Industry postion on GDPR - ESBN to consider providing information on the ESBN GDPR Project 1082 ESBN 25/10/2017 30/08/2017 Debt Flagging - MRSO to investigate if the Debt Flagging Figures can be broken down to Prepay versus credit 1087 MRSO 25/10/2017 30/08/2017 Debt Flagging - Suppliers to review the Debt Flagging CoLE examples provided by MRSO and to revert to MRSO with which decisions they agree with and which they do not. 1088 Suppliers 25/10/2017 30/08/2017 Street Disconnections delays: SSE Airtricity to send the examples of MPRN disconnection delays to ESBN. ESBN to revert to SSE Airtricity on this matter. 1093 SSE/ESBN 25/10/2017 04/10/2017 ESBN Meter Project – ESBN to either circulate an update and/or give a presentation on the testing phase of the Project at the next IGG 1094 ESBN 25/10/2017 04/10/2017 5 Rmdservice.com rmdservice.com
IGG Actions – Closed Cont. Org. AP No. Title Assigned to Date Closed Date Raised De-energisations - ESBN to consider ways of making the Market Message & Engagement Process between ESBN and Suppliers clearer. ESBN and Suppliers to consider what can be done to benefit Suppliers and to revert with detailed suggestions. (ESBN’s Step by Step elements are as follows): • ESBN to rebrief supervisors and NTs on correct process • ESBN to include importance of information accuracy in briefing • Suppliers to provide useful information if available • ESBN and Suppliers to work together collaboratively to tackle special cases • ESBN to review LTNA process and aged access profile • ESBN to outline the initiatives in place to obtain meter readings (Follow-on from Actions 948/1004 closed at IGG on 08/03/2017). 1045 ESBN/ Suppliers 06/12/2017 08/03/2017 Debt Flagging - Based on the feedback from Action 1088, MRSO to consider potential tweaks to their CoLE decision process 1089 MRSO 06/12/2017 30/08/2017 De-energisations - CRU to meet with ESBN to discuss open IGG actions 1095 relating to de-energisations and in particular actions 1045 and 1080. CRU/ESBN 06/12/2017 25/10/2017 Debt Flagging - MRSO to circulate via RMDS a summary of verbal presentation and background information provided by MRSO at IGG on 25/10/2017 MRSO 06/12/2017 25/10/2017 1096 LTNA - ESBN to circulate individually to Suppliers their LTNA lists 1098 ESBN 06/12/2017 25/10/2017 1100 GDPR - RMDS to add GDPR as a standing item of future IGGs RMDS 06/12/2017 25/10/2017 6 Rmdservice.com rmdservice.com
IGG Actions – Open Org. AP No. Title Assigned to Date Due Date Raised P1 Safety Incident - ESBN to investigate and potentially raise a DR on how the existing market design could be improved to lessen the likelihood of such an 1077 incident occurring again. ESBN 16/01/2018 26/07/2017 CRU to update the IGG with regard the ESBN SLAs.(Linked to Action 1051) 1079 CRU 16/01/2018 15/08/2017 ESBN to consider providing more detailed de-energisation statistics to the IGG with particular focus on the breakdown of the following statistic: 30.7% could not be de-energised. 1080 ESBN 16/01/2018 15/08/2017 Price Changes - CRU to communicate to CRU networks team, concerns raised by Suppliers concerning tight timelines between publication of tariff papers and Supplier implementation dates, with a view to providing a workable solution. 1083 CRU 16/01/2018 30/08/2017 Debt Flagging Consultation - CRU to provide an update as to when the Debt Flagging Consultation will be published. 1086 CRU 16/01/2018 30/08/2017 7 Rmdservice.com rmdservice.com
IGG Actions – Open Cont. Org. AP No. Title Assigned to Date Due Date Raised Use of Change of Supply Process to facilitate Supplier Company Name Change Arrangements (20 Day Rule) - CRU & RMDS to assess how any future instances of this nature are managed considering Market Design, Market Communications and Customer Communications to include potentially: changes to market process, communication with customers and 1091 assurance. CRU/RMDS 16/01/2018 30/08/2017 Debt Flagging - Suppliers to revert with comments on the information provided by MRSO (1096). Comments should be limited to potential improvements in difficult cases. 1097 Suppliers 16/01/2018 25/10/2017 LTNA - Suppliers to arrange bilaterals with ESBN to discuss their LTNA lists 1099 Suppliers 16/01/2018 25/10/2017 LTNA – ESBN to circulate any LTNA learnings to the IGG 1101 ESBN 16/01/2018 06/12/2017 ESBN to circulate the Christmas & New Year arrangements for Prepayment Meters to the IGG 1102 ESBN 16/01/2018 06/12/2017 8 Rmdservice.com rmdservice.com
CRU Update 16.01.2018 9
De-harmonisation Update Elaine Gallagher, CRU 10 Rmdservice.com rmdservice.com
GDPR Update Elaine Gallagher, CRU 11 Rmdservice.com rmdservice.com
Retail Market Design Update Carl Murphy, RMDS
LTCA • Process to procure the services of previous consultant Deloitte has commenced with an expected appointment in Q1 2018. 13 Rmdservice.com rmdservice.com
DR1184 – Cooling Off for CoS • This DR is under review with CPCC and CRU. 14 Rmdservice.com rmdservice.com
2017 Statistics Carl Murphy, RMDS
2017 IGG Actions 8 carried 10 open at forward year end from 2016 • 70 New Actions created in 2017 • 8 Actions carried forward from 2016 (all 8 were closed in 2017) • 60 actions closed during 2017 • 10 Actions open at year end 2017 (2 only logged on 6 th Dec 2017) 60 Actions closed in 2017 16 Rmdservice.com rmdservice.com
2017 Closed Actions – No. of weeks to close 40 35 30 25 No. of Actions 20 15 10 5 0 4 weeks 8 weeks 12 weeks 16 weeks 20 weeks + Still open No. of weeks • 48% of the Actions raised in 2017 were closed within 4 weeks • 17% closed in 8 weeks • 10% closed in 12 weeks • 3% closed in 16 weeks • 6% closed in 20 weeks + • 7% (10 Actions) still open at the end of 2017 17 Rmdservice.com rmdservice.com
2015/2016/2017 - No. of new actions opened 80 70 70 60 54 No. of Actions 50 37 40 30 20 10 0 2015 2016 2017 2015 2016 2017 48% Increase in New Actions since 2016 18 Rmdservice.com rmdservice.com
2017 Change Requests Summary 2017 Change Request Approvals New & Re-versioned Change Requests 4 4 5 6 4 3 4 2 2 0 0 ROI Non Schema ROI NS Reversioned(RoI NS) (Reversioned) RoI Non Schema Number of Days to approval for standard MCRs Ni Non-Schema 99 MCR1181 are excluded from that stats 258 MCR1185 above. 183 MCR1187 37 MCR1188 144 Average 0 50 100 150 200 250 300 19 Rmdservice.com rmdservice.com
Change Requests Summary per Year New & Re-versioned Change Requests per Year Approvals Per Year 17 20 20 15 13 12.7 15 15 11 10 8 8 10 10 5 5 0 0 2015 2016 2017 Average 2015 2016 2017 Average Average Time from Raised to Approval per Year MCRs Implemented per Year 6 2017 144 5 4 2016 58 2015 81 1 Average 94 2015 2016 2017 AVERAGE 0 20 40 60 80 100 120 140 160 20 Rmdservice.com rmdservice.com
New Market Participants 2017 New Market Participant Activity 2017 14 12 10 8 6 4 2 0 Applications Effective In Process large Self Supplier Includes 4 market entrants whose applications were received in 2016 21 Rmdservice.com rmdservice.com
New Entrants 2015 - 2017 New Entrants by Type 2015- 2017 14 2015 13 12 2016 11 2017 10 9 8 7 6 5 4 3 2 1 0 Total Self Small Large DSU Export Only • The New Entrant is categorised as belonging to a particular year based on the receipt of their Application • The Large Supplier category has seen 4 Market Entrants over the last 3 years • There has been an increasing number of New Entrants entering the Self-Supplier category over the last 3 years 22 Rmdservice.com rmdservice.com
Requalification's 2015 - 2017 Requalification’s - 2015 - 2017 3 2015 2016 2017 2 1 0 Total Small to Large Material Export Only to Small • Requalification’s are categorised as belonging to a particular year based on the receipt of the Application for requalification letter. • There was 2 Material requalification in 2017 23 Rmdservice.com rmdservice.com
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