Industrie 4.0 and an Aging Workforce A Discussion from a - PowerPoint PPT Presentation

‘Industrie 4.0’ and an Aging Workforce – A Discussion from a Psychological and a Managerial Perspective Matthias Schinner, André Calero Valdez, Elisabeth Noll, Anne Kathrin Schaar, Peter Letmathe and Martina Ziefle, RWTH Aachen University Vancouver, 12.07.2017

Industrie 4.0 The Internet of Things and Production Pervasive digitalization Integrated cyber-physical systems - Computer-Integrated networking production systems Leads to: - Improved capacity utilization - Improved cost-effectiveness 1 HCI – Vancouver Matthias Schinner, André Calero Valdez, Elisabeth Noll, Anne Kathrin Schaar, Peter Letmathe and Martina Ziefle 12.07.2017

We live in a VUCA world The components of VUCA describe an environment that confronts companies with huge challenges of digitization. Brexit Votes V U 50% Remain 40% Leave 30% 20% Don‘t know 10% 0% Fluctuation and level of volatility in the 15.09.15 15.10.15 15.11.15 15.12.15 15.01.16 15.02.16 15.03.16 15.04.16 15.05.16 Volatility Uncertainty order history of the german machine tool industry Development of There's no chance C A derivates in automotive that the iPhone is industry going to get any significant market share. No chance. Steve Ballmer 2007 Complexity Ambiguity 1982 1994 2006 2015 Bennet/Lemoine, 2014a; Bennet/Lemoine, 2014b. 2 HCI – Vancouver Matthias Schinner, André Calero Valdez, Elisabeth Noll, Anne Kathrin Schaar, Peter Letmathe and Martina Ziefle 12.07.2017

Challenges in Industrie 4.0 What will we have to adapt to? Transition in engineering work - Self-optimizing, individualized, integrated processes - Regulatory and monitoring tasks Challenges in - Managing knowledge - Sharing responsibility - Dealing with complexity What are required skill-sets? • Cognitively, socially, technical? 3 HCI – Vancouver Matthias Schinner, André Calero Valdez, Elisabeth Noll, Anne Kathrin Schaar, Peter Letmathe and Martina Ziefle 12.07.2017

Challenges in the digital workplace Automation Scenario Tool Scenario § CPS guides skilled workers § Skilled workers guide CPS § Work is determined by technology § CPS is the central domain of skilled workers. § Autonomy of skilled workers is limited § CPS supports the decision-making of skilled § Emergence of a skill gap : Skilled workers workers. cannot develop/build up the know-how for § A successful performance requires the dealing with problems anymore provision of crucial information and suitable § High-skilled employees are responsible for approaches of vocational education and installation, modification and maintenance of training due to an increasing demand for IT, CPS. electronic and mechanical knowledge . Technological Complexity Contextual Complexity Increasing challenges § Interaction characteristics of § Broader tasks, roles, or jobs of CPS for the technology (interfaces, coordination, § Open-ended and unstructured workforce information exchange, systems stability) tasks (problems) • System architecture and variety of § Less structure different systems, agents, architec- § Abstractness tures, devices, or databases § Interpretation and use of information § Collaboration 4 HCI – Vancouver § Information overload Matthias Schinner, André Calero Valdez, Elisabeth Noll, Anne Kathrin Schaar, Peter Letmathe and Martina Ziefle 12.07.2017

New form of competence management How to find and develop employees? 1) Identify critical competences for organizations 2) Identify competences of employees Socio-organizational competence management 5 HCI – Vancouver Matthias Schinner, André Calero Valdez, Elisabeth Noll, Anne Kathrin Schaar, Peter Letmathe and Martina Ziefle 12.07.2017

Competence Management Missing synchronization between individual and organizational competence (Reinhardt and North 2003) 6 HCI – Vancouver Matthias Schinner, André Calero Valdez, Elisabeth Noll, Anne Kathrin Schaar, Peter Letmathe and Martina Ziefle 12.07.2017

Competence classification Technical competencies competencies Professional • Specialized competencies applicable in specific areas • Professional competencies such as welding, operation of a machine, bookkeeping, designing legal contracts, flawless execution, expertise Methodological competencies • Methods with a clear functional focus such as financial mathematics • Methods with broader application areas such as operations research / statistical methods, decision-making abilities, analytical abilities Social competencies Cross-sectoral competencies • Interactional competencies such as managing teams, conflict solving abilities, teamwork, communication skills Self-management competencies • Competencies relevant to self-organization such as willingness to learn, creativity, efficient organization of individual work processes, quality awareness, reliability, willingness to work, openness to change Letmathe/Schinner, 2017; North et al. 2012; Grote et al. 2006; 7 HCI – Vancouver Matthias Schinner, André Calero Valdez, Elisabeth Noll, Anne Kathrin Schaar, Peter Letmathe and Martina Ziefle 12.07.2017

Ensuring employability of the aging workforce Individual Level: Coordination and Organizational Level: Synchronization of Current employee Current company organizational and competencies competencies individual competencies Products Professional Technology Acceptance Processes and and Transformation Methodological Acceptance Routines Communication Markets Social processes Self- Technology Teamwork as a lever for Management Collaboration Aging-related factors Industrie 4.0 related factors § Increased expertise, knowledge, and experience § Change of interaction characteristics § Decreases in adaptability and cognitive processing § Broader tasks, roles or jobs speed § Open-ended and unstructured tasks § Less experience in ICT § Need for collaboration with other specialists § Information overload 8 HCI – Vancouver Matthias Schinner, André Calero Valdez, Elisabeth Noll, Anne Kathrin Schaar, Peter Letmathe and Martina Ziefle 12.07.2017

Thank you for your attention! Summary • Coordination and Synchronization of organizational and individual competencies • Technology Acceptance and Transformation Acceptance • Communication processes • Teamwork as a lever for Collaboration 9 HCI – Vancouver Matthias Schinner, André Calero Valdez, Elisabeth Noll, Anne Kathrin Schaar, Peter Letmathe and Martina Ziefle 12.07.2017