1 PERFORMANCE ASSESSMENT SYSTEMS (PAS) Tools and Methods
India Water Supply – improved basic access but decline in household level services 2 Basic access in urban India has reached nearly 95% by 2004. % Household level connections in urban India has declined from 54% in 1990 to 47% by 2004. Source: WHO-UNICEF Joint Monitoring Program, 2000 and 2008
Problems with WSS services and the Response… 3
Need to ASSESS PERFORMANCE… TRACK INVESTMENTS and OUTCOMES 4 Little is known about the Need for a standardized quality, service levels and information system for financial sustainability of WSS comparable and regular services situational analysis Only limited information This can support improved available on access of urban allocation of resources and poor households to water and decision making sanitation services This makes assessment of Grants from state and impact from past investments central governments can be difficult linked to local performance
Need for Performance Information in urban water and sanitation 5 Aggregate statistics suggest Resources for WSS is not a major good coverage of water and constraint – around USD 10 billion sanitation in urban areas in invested in urban WSS over 7 years India – Gujarat has allocated over One BUT little is known about the Billion USD for Sanitation quality, level and financial sustainability of service Only limited information on access of urban poor households to water and sanitation is available Lack of WSS information leads to misallocation of resources Difficult to assess impact of past investments
WHAT IS PAS? THE FIRST STATEWIDE BENCHMARKING EFFORT IN INDIA 6 Past efforts by ADB, WSP Establish Statewide Urban and Government of India WSS Performance Assessment System Covered only a few (20 to 25) cities Cover all 400 towns in the two through a one-time states – support development effort of performance measurement Lack of standard set for different size-class of towns of indicators with clear definitions Not a one-off event but Data reliability issues implemented for 5 years and Lack of use by utilities linked to GOI’s Service Level or state/national Benchmark Initiative governments Plan to mainstream in local GoI recently initiated and state government data benchmarking in UWSS systems, planning, through its Service level monitoring, review and fund Benchmarking (SLB) IN allocation (budget) processes 27 Cities over the Project period
States and Urban Coverage - PAS Project Gujarat State 166 Urban Centers Population – 24 million AHMEDABAD (5.5 million) Songadh (40,000) Gondia (30,000) Maharashtra State MUMBAI (13 million) 248 Urban Centers Population – 51 million Source: Projections by the Office of the Registrar General, India, 2001
Mainstreaming PAS 8 Links established with GOI’s Service Level Benchmark (SLB) CEPT team provided initial inputs for 4 of the 27 pilot cities studies CEPT represented on the advisory panel of GOI to roll out SLB in all states 13 th Finance Commission has provided USD 2 billion as performance based grants JNNURM-2 to be linked to performance
WHAT IS PAS? A sustainable statewide performance assessment system for improving access to the poor and un-served, and achieve financial sustainability Performance Performance Monitoring/ Measurement through Benchmarking at state and Key Indicators on local level Water, Sanitation, Solid waste Focus on ULBs of all sizes Focus on the Poor Improved UWSS Service Delivery Performance Improvement (Equity and Plans financial viability) 9
Performance Measurement framework 10 Evolution of GOALS measurement framework Universal Service Levels & Financial Coverage Quality Sustainability Access and Quantity O&M Cost Coverage Recovery Continuity Review of Stakeholder Review of Stakeholder Quality International International consultations Consultations Efforts REFORMS efforts Equity Efficiency in Eff. in (connections) operations Billing/collection Key findings & Performance Zonal variations Extent of NRW, Collection efficiency Key Findings & Measurement lessons Lessons treatment, reuse Framework Slums Complaint redressal Metering LOCAL ACTION Review of Review of Efforts in Pilot Studies Equity Cost Pilot Studies efforts in India Efficiency in India (inhabited area) Effectiveness operations Costs (losses, unit Equity (pop/shared Quantity and quality O&M & electricity facility) NRW expenditure) Coverage of utility Complaint redressal network across the city Billing(arrears) Staffing
Performance Monitoring Alignment of PAS information with Gujarat and Maharashtra state state and central government programs wide PAS web portal for to track progress on performance performance monitoring 13 th Finance Commission Standardized Service level benchmark JNNURM/ UIDSSMT MSNA/ Sant Gadge Baba Nirmal Gujarat 11 Regular reporting to DMA/ DoM
Performance Improvement U s i n g P A S t o i m p r o v e s e r v i c e l e v e l s … ULB present service level Benchmark 60% 70% 80% 90% Coverage 45% 100% Per capita supply 100 lpcd 110 lpcd 120 lpcd 125 lpcd 90 lpcd 135 lpcd Continuity of 8 hours 12 hours 16 hours 20 hours 4 hours 24 hours supply 50% 65% 75% 90% 35% 100% Cost recovery ULBs needs to know about how to improve service delivery and achieve desired targets…
Performance Improvement Tools for stepwise improvement planning 13 .I. Data Interpretation Tool Identify key improvement areas and strengths after Interpret Compare Prioritize comparative assessment of all performance indicators .II. Service Improvement Planning tool Sequential guide through a Contextual Options for Long term range of action areas to assessment improvement Planning improve performance .III. Service Oriented Financial Planning tool Weigh financial implications Financial Choose of selected action areas Past trends implication sustainable through alternative scenarios & forecasts scenarios option
5-Year Plan for PAS 14 Project Implementation Mainstreaming PAS Measure impacts on ULB services, HH level access and services Performance PM Framework Round 2/3 ULB Self Round 3/4 assessment and Web- Measurement Increased reliability of information based access, Data Round 1 survey systems development access and services and State government / ULB and State government / ULB decision processes Baseline assessments ULB services, HH level Develop comparative assessments for peer-to-peer benchmarking Performance Monitoring Link to Performance/ reform based programs/ allocations PAS web portal, Exchange visits, Good practice documentation decision processes Develop PIPs for financial viability Performance Improvement Develop PIPs for improved access for the poor Develop and implement strategy for mainstreaming PIPs Year 1 Year 2 Year 3 Year 4 Year 5
Thank You 15
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