Improve process efficiency in Shared Service Centres March 2018 1
Chris Coleman Divya Kaiwar Strategic Accounts Principal Solutions Engineer London, UK London, UK 2
EMPOWERING BUSINESS TEAMS TO MAKE AN IMPACT 3
Survey in conjunction with Drivers for improvement in SSCs #1 priority is process efficiency SLAs used to 58% measure success Task automation would result in shift to Quality Management 4
Workflow and Automation Set fields as mandatory Basic data transformations Define acceptable values 5
Visibility and Standardization • Develop dashboards and reports with the tool of your choice • View status of in-process projects to keep projects on track • View historical data to continuously improve processes Based on V12 functionality – estimated availability July 2018 6
What we do Exchange data with Automate and streamline Improve data quality SAP quickly and SAP business processes using rich data easily using Excel. using workflows. stewardship capabilities. 7
Survey in conjunction with Finance is a major driver for SSCs 64% 90% have finance functions as a 90% core activity Dedicate at least 50% of their work to finance tasks. 8
FINANCE 2.00% 1.20% Total cost to perform the finance function as a percentage of revenue 0.60% Bottom performer Median Top performer 9
FINANCE 2.00% 0.60% Automating Existing Financial Processes vs. Redesigning Financial Processes 10
Our discussion today… General Ledger Accounts Accounts Accounting Payable Receivable 11
Automate and streamline All SSC business process Record to Procure to Pay Hire to Retire Order to Cash report 12
POLL #1 What functions are performed in your Shared Service Centre? 13 13
SS User Experience Finance AR/AP Invoice Processing 14
SS User Experience Finance GL Processing Automated Workflow 15
Business User Experience HR Recurring Payments Update 16
Business User Experience Finance GL Processing Automated Workflow 17
Creating a Winshuttle script Record Map Run the script the fields on SAP 18 18
Key User Experience HR • Create Excel templates to automate any transaction in Set fields as mandatory SAP without programming • Chain several transactions for Basic data transformations multi-step data maintenance tasks in one click • Schedule unattended data uploads to run overnight Define acceptable values Winshuttle Transaction 19
POLL #2 What are your main priorities for improvement? 20 20
Recipe for scale We are moving quickly to 2009 8,291 changes/creations structure our organization for 2015 12,027 changes/creations faster growth and to ensure we Transaction volume 45% can respond to the fast-changing Cost per transaction 58% needs of our consumers, customers, system and Doubled volume without Scale associates around the world. additional resources James Quincey, CEO The Coca-Cola Company 21
Empower SSC teams ELIMINATE to work better with LESSEN MANUAL BURNOUT ENTRY SAP REDUCE SPEED UP DEPENDENCE AUDITS AUTOMATE YOUR ON IT PROCESSES Get time back by automating with Excel IMPROVE DATA REAL-TIME and Workflow QUALITY REPORTING 22
Global and growing 25k+ 74 business users 2,200+ countries companies 23
Trusted by the biggest brands around the globe Thousands of enterprise customers in almost every industry. Food & Consumer Auto Apparel Oil & Gas Beverage Products Retail Pharma Chemical Entertainment 24
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