Ice Breaker: Quality has to be engrained in the organizational culture so that the required behaviors, practices, and way of doing business can be sustained over the long term. People need to live and breathe a quality mindset to realize the benefits that a Quality Management System can offer. Quality is not a one- time project…it is a race with no finish line!
The Case for EHSQ Integrated Management Systems Presented by Peter-Elias Alouche Quality Practice Manager Intelex Technologies Inc.
About Peter-Elias Alouche, P. Eng., MBA • Quality Practice Manager at Intelex Technologies Inc. • ASQ Toronto Communications Chair • Professional Engineer in the Province of Ontario • BA in Mechatronics Engineering / MBA from the Rotman School of Management at the University of Toronto • Experience in industries ranging from power generation and utility sectors to manufacturing of industrial inkjet systems and injection molding systems in engineering, quality, and new product development capacities • Passionate about space, technology, robotics, automation, the Toronto Maple Leafs, and beach volleyball
Agenda 1 The Customer 2 Why Integrate? 3 What is EHSQ IMS? 4 Opportunities to Integrate 5 Importance of Culture
The Customer
The Customer Customer Experience Value Safety Price Environmental Impact Corporate Citizen Ethics Would your customers cheer you on?
Why Integrate?
Lost Opportunities CEO VP Marketing COO VP EHS & Sales Director Director Global Director Sales Director EHS Marketing Operations Product General Director Sales Rep EHS Manager Marketing Manager Mfg Quality & CI Quality & CI SEO Specialist ... Audit Manager EHS Specialist Manager Tradeshow Quality Environmental Auditor Manager Engineer Engineer Quality Safety ... Coordinator Engineer Document EHS Coordinator Coordinator QC Inspector Quality Analyst
Business Challenges Differentiation Efficiency Strategy Strategy
Why Integrate? Audits Inspections Document Management Audits Inspections Document Management Nonconformances Corrective Actions Risk EMS QMS Nonconformances Corrective Actions Risk Stakeholders Continuous Improvement Stakeholders Continuous Improvement Training Management Review Management Review Training Audits Inspections Document Management Nonconformances Corrective Actions Risk Audits Inspections Document Management SMS Stakeholders Continuous Improvement Nonconformances Corrective Actions Risk FSMS Management Review Training Stakeholders Continuous Improvement Management Review Training
Integrative Thinking
Integrated Management Systems • Reduce implementation costs by 50% • Reduce maintenance costs by 66% • Reduce auditing costs by 20% • Eliminate duplicate processes • What’s under the iceberg?
EHSQ Management Maturity Curve Value Creation Transform Perform • Create new business models • Develop new market • Foster innovation • Develop new product & services • Reduce costs and direct impact • EHSQ Integrated Management System • Gain operational effectiveness Value Erosion • Create Value • Organizational savings • Grow revenue • Streamlining supply chains • Nurture continuous Comply Improvement • Increase profitability • Avoid costs : fines, claims… • Ensure regulatory compliance • Secure license-to-operate • Mitigate operational risks • Control reputational risk • QMS, EMS, SMS, FSMS, ISMS • Minimize value erosion
Why Integrate? QMS EMS EHSQ SMS FSMS
What is EHSQ IMS?
What is EHSQ IMS? EMS: ISO 14001 SMS: DIS / ISO 45001 QMS: ISO 9001 FSMS: ISO 22000 Reduce impact of Focus is on the customer, Keep workers safe, business operations on eliminate waste, Ensure food supply is safe healthy, & productive the environment by standardization, reduce for consumers from farm through prevention, operating in a sustainable variation, engagement, & to fork training, & controls manner Continuous Improvement EHSQ Integrated Management System Shared Best Practices, Standardized Processes, Work Instructions, Tools, CI projects
Opportunities to Integrate
Opportunities to Integrate Risk Continuous Audits Improvement EHSQ IMS Corrective Document Action Management Management Review
EHSQ Risk • 1 cross-functional team to evaluate ALL risks for EMS, SMS, QMS, FSMS • Standardized risk matrices (S, O, D definitions) so risks can be compared across the company • Assess risk related to processes, context of the organization, audits, nonconformances, etc.
EHSQ Audits • Centralized audit planning & resource management • Systems thinking vs. silo thinking • Cross-functional audit teams evaluating integrated processes for EMS, SMS, QMS, … • Integrated checklists for processes that have been integrated across the business
EHSQ Document Management • Prevent duplication • Increase adoption among employees by simplifying how they access information – 1 system vs. 3+ • Build in best practices by learning from teams across the organization – speeds up learning
EHSQ Management Review • Health check of entire business – not 1 silo • Identify systemic issues across EMS, SMS, & QMS not historically viewed together • Encourage cross-functional systems thinking for opportunities to innovate
EHSQ Corrective Action • Standardize corrective action process • Investigate root causes from a system perspective • Take cross-functional team approach to get better at root cause analysis vs. symptoms • Accelerate organization learning
EHSQ Continuous Improvement • Encourage cross-functional approach to improvement projects • Break down silos • Achieve great results by developing the ability to hold ideas in tension with one another to come up with better solutions
The Importance of Culture
Culture & Behavior Change • IMS approach teaches everyone in the company to not only think about themselves but the entire system • This can be a powerful capability that leads to new insights and innovations that would be difficult to come by when viewing systems independently
Journey
About Intelex Technologies Inc. We empower sustainable business. Our software helps organizations around the world be more sustainable, protect the protect the planet and its people. With over 1,000 clients and 1,000,000 users around the world Intelex provides EHSQ software for QMS, SMS, EMS, and FSMS.
To learn more… About Peter Alouche • Email: peter.alouche@intelex.com • LinkedIn: http://ca.linkedin.com/in/peteralouche • Twitter: @drpete98 About the topic through ASQ: • Search ASQ’s Knowledge Center @ www.asq.org/knowledge-center/search/ • ASQ Global webcast recording: http://asq.org/2016/11/Integrated-Management- Systems/the-case-for-ehsq-integrated-management- systems- webcast.html • Blog Post: https://www.linkedin.com/pulse/case- integrated-management-systems-peter-elias- alouche
The Case for EHSQ Integrated Management Systems Thank you for your hospitality.
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