I ` Hurricane Harvey After Action Review Brief 2017
Harvey Track
Overall Impacts
Overall Impacts
Rainfall Comparison Time 1-hr 2-hr 3-hr 6-hr 12-hr 24-hr 2-day 4-day Peak Rainfall 6.8” 11.9” 14.8” 18.9” 20.9” 25.6” 35.2” 47.4” (inches) Return 1,500 5,000 12,000 50,000 Interval Hurricane Harvey – Storm and Flood Information (10/10/2017) Harvey Allison Tax Day October Duration (2017) (2001) (2016) (1994) 1-hr 6.8” 5.7” 4.7” 3.7” 2-hr 11.9” 9.9” 7.3” 4.7” 3-hr 14.8” 13.5” 8.3” 5.3” 6-hr 18.9” 21.2” 13.9” 7.2” 12-hr 20.9” 28.3” 16.7” 12.0” 1-day 25.6” 28.4” 17.4” 20.9” 2-day 35.2” 28.5” 17.5” 23.1” 4-day 47.4” 38.5” N/A 28.9”
Fatalities Location Found 16 Houston 6 Sheldon Pasadena 2 2 Ponderosa 2 S. Houston Aldine 1 1 Cloverleaf 1 CyFair ESD #48 1 1 LaPorte 1 Westfield Hospital 2 36 Total
Harvey Available Resources RESOURCE TYPE # OF RESOURCES INCREASE SINCE MAY ‘16 Flat Bottom 41 64 + 23 9 9 - Inflatable 4 4 - Deep Hull 13 13 - 16 20 + 4 LMTV 11 20 + 9 Sub-Total FD/ESD 61 88 + 27 Sub-Total LE 33 42 + 9 + 36 Total 94 130
Call Volume Comparison Reported Call Volume by reporting Dispatch Facility Dispatch 25 Aug. 26 Aug. 27 Aug. 28 Aug. 29 Aug. 30 Aug. 31 Aug. Center CyFair FD 73 100 136 498 479 150 98 Cypress Creek 261 333 1,197 1,786 1,091 408 350 Comm. Center HC-ESD #1 138 156 783 1,239 522 270 210 Sub-Total 472 589 2,116 3,523 2,092 828 658 Houston Fire ~ 15,000 HC-Fire Desk ~ 500 Others Not Reported Total ~ 26,000
Persons Rescued Personnel Rescued (Estimates) Information # # Persons Rescued Total Fire Depts. Reporting 50 47,596 Incorporated Fire Depts. 24 26,175 Unincorporated Fire Depts. 26 21,421 Fire Desk - Specific Information Requests for Air Assets 250 + Civilian Responders 1,000 +
After Action Review • Workshop #1 • Workshop #4 Date: 10.24.17 Date: 10.30.17 • • Location: HC-ESD #48 Location: Webster Fire Dept. • • • Workshop #2 • Workshop #5 Date: 10.25.17 Date: 11.1.17 • • Location: CyCreek Fire Location: Sheldon Fire Dept. • • • Workshop #3 • Workshop #6 Date: 10.26.17 Date: 11.2.17 • • Location: Bellaire Fire Dept. Location: CyCreek Comm. Center • • AAR Comments Sustains Improves 256 50 Responses 39 38 33 33 24 12 10 9 8 Command and Operations Logistics Finance/Admin Overall Incident Control
AAR Participants • Acadian Ambulance • Harris County Fire Marshal’s Office • Aldine Fire & Rescue • Katy Fire Dept. • Atascocita Fire Dept. • Katy ISD • Baytown Fire Dept. • Montgomery County Hospital District • Bellaire Fire Dept. • Northwest Fire Dept. • Channelview Fire Dept. • Ponderosa Fire Dept. • Cloverleaf Fire Dept. • Seabrook Emergency Mgmt. • Cy-Fair Fire Dept. • Sheldon Fire Dept. • Cypress Creek EMS • South Lake Houston EMS • Cypress Creek Fire Dept. • Spring Fire Dept. • Harris County Emergency • Webster Fire Dept. Corps EMS • HC ESD #48 Fire Dept. • West University Fire Dept. • HC ESD #5 • Westlake Fire Dept.
Document Development • A single document that captures or synthesizes the 256 comments and conveys YOUR story. • Sections: • Command and Control • Operations • Communications (PSAP) • Logistics • Finance/Admin • Lessons Learned • Improvement Plan
Document Development • Each Sections • Sustains: ◦ 3 Sustains + Analysis ◦ All synthesized comments • Improvements: ◦ 3 Improves + Analysis + Recommendation ◦ All synthesized comments • Appendices: • Reported Response Data • Rainfall and Watershed Impact • Rainfall Comparisons • Harris County Resource Increase (Pre-Harvey) • Harris County Fatalities • HC-Visual ICS 205 • Civilian Responders • Acronyms
Top 9 - Lessons Learned • Never underestimate the potential size of an incident. • Planning for a worst-case scenario and then reducing your preparations based on reality is much easier than trying to ramp up operations. • Importance of developing relationships with response partners and sharing of information . • Critical during large-scale incidents are the relationships that are established during normal operations. • Incident Action Plan (IAP) development was the key to successful operations. • By following the principles outlined in NIMS, the development of an incident action plan forces the response agency to look past what is currently happening and what will happen in the coming operational periods.
Top 9 - Lessons Learned • Highlighted the importance of purchasing specialized equipment. • Harris County has experienced record flooding incidents in 2015, 2016, and now in 2017. These incidents along with the growing demands on public safety and tight budgets have increased the pressure on executive leadership to do more with less. • Developing better command staff work/rest cycles. • Typical public safety incidents require command level personnel to operate, on average, less than 24 hours. However, during disasters like Hurricane Harvey, command level personnel became heavily taxed over the course of five to six days. • Adaptability during the incident is key. • During Hurricane Harvey the freedom to conduct “out of the box” thinking within a set of established sideboards allowed for safer responses with greater results.
Top 9 - Lessons Learned • Activation of Type III Incident Management Teams. • However, transitioning from normal operations to disaster operations can create some challenges such as responding to the current incident versus managing the on-going incidents. Utilization of IMTs can aid in this transition and provide critical knowledge and relief. • Importance of medical assessments for first responders. • First Responder care during an incident is critical to ensuring that limited resources remain operationally viable throughout the incident. • Cannot forget about the importance of critical incident stress management. • Departments should always be cognizant of the importance of critical incident stress debriefings and mental health support for their responders.
Quick Fix: Command & Control Increase stakeholder communications pre- All Information sharing incident. Agencies/Jurisdictions Establish relationships with atypical entities for Collaboration Fire / EMS disaster response. Documentation Leverage technology for information development All dissemination and sharing. Agencies/Jurisdictions Predevelop incident action plans and resource Pre-Incident Fire / EMS requests. Personnel Ensure earlier activation of Departmental Fire / EMS Management resources. Asset Management Deploy supervisors with assets outside jurisdiction. Fire / EMS Increase speed of information flow from County Information flow Harris County EOC. Implement Regional Resource Coordination Coordination Harris County program.
Quick Fix: Operations Information All Information sharing at all levels. dissemination Agencies/Jurisdictions Responder safety Protocols for decon and medical screening. Fire/EMS Policies and All Update based on lessons learned. Procedures Agencies/Jurisdictions Coordination Sign onto Harris County Basic Plan Fire/EMS Personnel Harris County Educate Dispatchers on Fire Desk operations Management
Quick Fix: Logistics Procurement Purchase specialized response equipment. Fire/EMS Staffing Evaluate staffing levels. Fire/EMS All Consolidation Implement logistical caches and rotation plan. Agencies/Jurisdictions Enhance resource ordering and notification Fire/EMS Coordination process.
Quick Fix: Training All Field Staff Disaster response operations familiarization Agencies/Jurisdictions Response operations for rising, flooding, and swift Responders Fire/EMS water. Boat operations for rising, flooding, and swift Operators Fire/EMS water. Position specific and Command & Control of type I- All Command Staff Agencies/Jurisdictions III incidents.
Long-Term Fix: Training All Information sharing Shared common operating picture software. COMMAND & CONTROL Agencies/Jurisdictions All Management Integration plan for civilian responders. Agencies/Jurisdictions Local Coordination Increase coordination with law enforcement. Fire/EMS State Coordination Increase State coordination at local level. Harris County Non-conventional response to conventional Operational plans Fire/EMS incidents (i.e. fires in flooded areas) OPERATIONS PSAP management Additional answering points at PSAP. Harris County/PSAP Coordination Increase ESF #8 and ESF #9 coordination. Harris County State Coordination Increased county to county communications. Harris County
Long-Term Fix: Training Communications Regional incident communications plan. Harris County LOGISTICS Information Resolve or replace WebEOC. Harris County management All Shelter considerations Legislation for shelter operations. Agencies/Jurisdictions Developmental Flood control permitting requirements. Harris County permitting POLICY Inspections Increase HC-Flood Control inspections. Harris County Management Cleaning and maintaining of waterways. Harris County
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