Human R e s o u rce s Lin e o f Busin e ss [Customer Agency] / [SSC] - PDF document

M IGRATION P LANNING G UIDANCE T EMPLATES M IGRATION K ICK -O FF M EETING P RESENTATION October 7, 2011

Human R e s o u rce s Lin e o f Busin e ss [Customer Agency] / [SSC] Migration Kick-off Meeting [Date] 1

� � � Migration Kick-off Meeting Agenda 1. Migration Roadmap 2. Roles and Responsibilities 3. Process Overview 4. Migration Initiation Meetings 5. Migration Management Meetings 6. Migration Exit Meetings 7. Action Items 8. Migration Deliverables 2

� � Migration Kick-off Meeting Migration Roadmap 3

� � � � Migration Kick-off Meeting Roles and Responsibilities Key participants: Customer Agency, SSC, HR LOB � HR LOB Contacts: � The HR LOB will provide managing partner oversight of � migration activities to ensure a successful migration Customer Agency, SSC, and the HR LOB will work together to � ensure that migration is completed within predetermined cost and schedule 4

� � Migration Kick-off Meeting Process Overview Migration Initiation : Process begins after OMB and the HR LOB � approve Customer Agency’s exception business case submission • Kick-off Meeting Migration Management : Process is managed by Customer � Agency and SSC and monitored by the HR LOB through deliverables submitted by Customer Agency • Monthly Status Meetings • Go / No-go Meeting Migration Exit : Process concludes with migration close-out � and gathering of lessons learned • Lessons Learned Meeting 5

� � � � � � � Migration Kick-off Meeting Migration Initiation Meetings Kick-off Meeting: HR LOB hosts a kickoff meeting with � Customer Agency and SSC to: • Identify Customer Agency and SSC Points of Contact (POC) • Discuss partnership documents: Interagency Agreement (IA) and Service Level Agreement (SLA) • Review preliminary project timeline and costs • Review migration deliverables • Create schedule of monthly status meetings 6

� � Migration Kick-off Meeting Migration Management Meetings Monthly Status Meetings: Customer Agency hosts monthly � status meetings with SSC and HR LOB to: • Review status of the migration • Ensure that critical path items are on target • Track performance against go / no-go evaluation criteria • Record lessons learned • Discuss and resolve issues Decision Gate Meetings: Customer Agency hosts meetings at � which Customer Agency, SSC, and HR LOB make determination of whether a project phase is completed and the Customer Agency and SSC should move forward. 7

� Migration Kick-off Meeting Migration Exit Meetings Lessons Learned Meeting: Customer Agency hosts a meeting � within 45 days after migration completion to: • Document lessons learned • Discuss follow-up items and current status 8

� � � Migration Kick-off Meeting Action Items Identify Customer Agency and SSC Points of Contact (POCs) � Review status of partnership documents: � • Interagency Agreement (IA) • Service Level Agreement (SLA) Review preliminary project timeline and costs � Review migration deliverables � Create schedule of monthly status meetings � 9

� � � � � � � Migration Kick-off Meeting Migration Deliverables HR LOB collects a predetermined set of migration deliverables � during each migration to: • Establish a consistent format for migration reporting to the HR LOB • Validate that the Customer Agency and SSC are taking the necessary steps to ensure a successful migration • Review status of the migration including cost and schedule information 10

� � Migration Kick-off Meeting Migration Deliverables – Migration Initiation The Customer Agency is responsible for submitting the deliverables in these slides to the HR LOB PMO during the migration process. Some deliverables require that the Customer Agency obtain supporting information or input from the SSC. CUSTOMER AGENCY DELIVERABLES – MIGRATION INITIATION Submission Document Document Description Responsibility HR LOB PMO Use Use Description Submission Schedule Interagency Indicates the terms under Customer Oversight Binding document to Kick-off Meeting or Agreement (IA) which services will be Agency hold provider and first availability provided to the Customer Customer Agency Agency accountable Service Level Outlines the scope of Customer Oversight Binding document to Kick-off Meeting or Agreement services the SSC will Agency hold SSC and first availability (SLA) supply to the Customer Customer Agency Agency accountable for prescribed roles, responsibilities and cost 11

Migration Kick-off Meeting Migration Deliverables – Migration Management The Customer Agency is responsible for submitting the deliverables in these slides to the HR LOB PMO during the migration process. Some deliverables require that the Customer Agency obtain supporting information or input from the SSC. C USTOMER AGENCY DELIVERABLES – MIGRATION MANAGEMENT Submission HR LOB PMO Document Document Description Responsibility Use Use Description Submission Schedule Migration Cost Establishes migration costs Customer Report / Per MOU, OPM has Five business days Report for Customer Agency and Agency Oversight responsibility to conduct following the end of SSC reviews of HR SSC delivery each month. against established measures and metrics. Baseline measures will aid in reporting performance progress as well as cost savings against the business case Decision Gate Establishes criteria by which Customer Report/ Sets guidelines for decision 30 days after Migration Evaluation the Customer Agency and Agency Oversight making to determine Kick-off Meeting Criteria SSC will determine whether whether a project phase is to move forward with the completed and the Customer migration at critical decision Agency and SSC should move gates forward Project Schedule Establishes a schedule of Customer Report / Track activities against 30 days after Migration migration activities Agency Oversight schedule. Report to HR LOB Kick-off Meeting. performed by the Customer and other external agencies Agency and SSC. A on migration progress. The latest version of mechanism to track Provide for early detection of the Project Schedule activities and budget against migration issues must be sent five schedule. business days before each Monthly Status Meeting. 12

� � Migration Kick-off Meeting Migration Deliverables – Migration Exit The Customer Agency is responsible for submitting the deliverables in these slides to the HR LOB PMO during the migration process. Some deliverables require that the Customer Agency obtain supporting information or input from the SSC. CUSTOMER AGENCY DELIVERABLES – MIGRATION EXIT Submission HR LOB PMO Document Document Description Responsibility Use Use Description Submission Schedule Lessons Summarizes the overall Customer Review Incorporate lessons 45 days after Lessons Learned Report results of the migration Agency learned into future HR LOB Learned Meeting and highlights any critical deliverables and activities standardization (e.g., EA deliverables, opportunities discovered service delivery model, during the course of future migrations) migration 13

U NITED S TATES O FFICE OF P ERSONNEL M ANAGEMENT 1900 E Street, NW Washington, DC 20415 HRLOB/CP052008