Human Performance Program Focus on Results J. Patrick ONeil Sr. - PowerPoint PPT Presentation

Human Performance Program Focus on Results J. Patrick O’Neil Sr. Project Manager Human Performance and Corrective Action Program

TVA Overview

What is the Goal? • The Process is not the Goal • Creating Perfect People is not the Goal • The Goal is Preventing Significant Human Performance Events • What is a Significant Human Performance Event?

Defining Significance • Standardized Across all Business Units As Much as Possible – Loss of customer Load > 2 MW – Unplanned Loss of Generating Unit – Property Damage > $100,000 – Fire Resulting in Property Damage or Injury – Unplanned transmission line trip resulting in rescheduling of interchange

HU Vision • Prevent HU Events by Proactively Using Tools to Eliminate Errors • Ensure Consistent Application of HU Program Throughout the Fleet • Drive HU to Improve Fleet as Much as Reasonable • Promote Continuous Improvement Through Use of Tools, Effective Field Observations & Feedback

HU Vision • Improved Human Performance Will Result in: • Fewer Injuries • Better Discretionary Effort • Higher Morale and Productivity • Fewer Environmental Events • Higher Availability and Lower Costs

HU Effort Part of Overall Performance Improvement Strategy • Executive Support • Management Review • Assessment Process • Observation Process • CAP and Root Cause Program • Phased HU Program Implementation

• Pre-Job Briefing • Three-way Communication • Two-Minute Rule • Phonetic Alphabet • First Check • Peer Checking • Self Check (Touch STAR) • Independent Verification • Post-Job Briefing • Concurrent Verification • Procedure Use & Adherence • Flagging (Operational Barriers) • Place Keeping • STOP When Unsure

Implementation Plan • Develop HU Aids – Lanyard Cards – Tools Flipchart – Posters – Targeted Videos • Conduct Classroom Training on HU Fundamentals – Includes TVA & Contractor Employees

Practical/Hands-On Training Mockups Requiring Demonstration of HU Tools Such as: Procedure Use, Peer Checking, Phonetic Alphabet, & Flagging.

HU Metric • Define Significant HU Event • Measure Improvement and Success by a Decline in the Significant HU Events and Rate Significant HU Event Rate = Number of Significant HU Events Over 18 Months per 10,000 Hours Worked (TVA & Contractor)

Results to Date (Fossil Fleet) • Significant HU Event Rate = Number of Significant HU Events Over 18 Months per Human Performance Significant Event Rate 10,000 Hours Worked (TVA & Contractor) 0.1200 0.1100 0.1000 0.0900 0.0800 0.0700 0.0600 0.0500 0.0400 Data displayed is 18 month rolling average HU Rate

HU Event Costs Cost of HU Events • The Challenge : Coal, Gas, PSS, and ESS FY2004 to Date Reduce TVA’s $60,000,000 Significant HU $50,000,000 Event Rate to $40,000,000 $30,000,000 meet Safety, $20,000,000 Performance, $10,000,000 and Cost Goals $0 FY12 FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 to Date Cost of HU Events $36,821, $23,333, $20,172, $8,620,7 $38,409, $48,565, $48,979, $14,987, $642,966

FY 2012 Goals and Performance TVA Sig HU Events FY 2012 200 180 150 160 135 128 140 118 110 120 100 84 100 100 69 90 85 80 79 59 73 67 44 60 56 Projected EOY = 63 46 32 40 39 12 mos. Eqv 29 17 20 21 11 24 29 0 15 5 8 Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep FY2012 Actual YTD FY 2012 Threshold FY2012 Target FY 2012 Stretch

Challenges Our HU Tools Were Designed to Work Here

Challenges How do HU Tools Need to Change to Work Here?

Where We Are Now • Positive Results have Continued – Fewer Events this Fiscal Year v. Last • Methods and Results Shared with Industry via EPRI, INPO/WANO, NERC, HPRCT, and Other Industry Meetings • Gathering Industry Contacts and Benchmarking – Please stop by and let me know where you are in the process, and what you are doing. • Videos and Other Materials are Available • Continuing to Pursue Standardized Approach

Comments/Questions? J. Patrick O’Neil jponeil@tva.gov jponeil@me.com