How NHS S Wale les In Inform rmatic ics Se Serv rvic ice im - PowerPoint PPT Presentation

How NHS S Wale les In Inform rmatic ics Se Serv rvic ice im imple lemented re remote work rkin ing durin ing Covid Co vid19 Pandemic ic Sa Sarah Br Brooks Wor orkforce an and Or Organisatio ional De Development Manager NHS Wale les In Informatic ics Serv Servic ice

Our Vision is to create greater social and Our Strategic Priorities economic value by delivering to the people of Wales first-class digital health and care services which will enable more effective, efficient, safer decision-making by providing access to content-rich, person- focused health and care data and information. NHS WALES INFORMATICS SERVICE

March 2020 • P r e p a r a t i o n s c o m m e n c e d e a r l y M a r c h – d a i l y m e e t i n g s n d M a r c h – D i r e c t i v e f r o m C E • S u n d a y 2 2 n d - R e m o t e w o r k i n g f o r a l l s t a f f w i t h l i m i t e d e x c e p t i o n s • K e y W o r k e r L e t t e r s i s s u e d • R o l l o u t o f O 3 6 5 / Te a m s • I m p l e m e n t e d B u s i n e s s C o n t i n u i t y M a n a g e m e n t – G o l d , S i l v e r & B r o n z e • T w i c e w e e k l y S e n i o r M a n a g e m e n t Te a m NHS WALES INFORMATICS SERVICE m e e t i n g s • D e v e l o p m e n t o f c o n s i s t e n t m e s s a g e s f o r s t a f f t h r o u g h F A Q ’ S & P o l i c y A d v i c e

April - May 2020 • R i s k A s s e s s m e n t s ( W F H a n d V u l n e r a b l e ) . • D a t a C o l l e c t i o n f o r M a n a g e m e n t R e p o r t i n g a n d W G R e p o r t i n g • L o o k i n g a f t e r o u r s t a f f – d e v e l o p e d C O V I D - 1 9 s u p p o r t p a g e s o n S h a r e P o i n t • V i r t u a l R e c r u i t m e n t , O n b o a r d i n g a n d C o r p o r a t e I n d u c t i o n s • V i r t u a l S t a f f r o o m a n d n o t i c e b o a r d s • S k i l l s I n v e n t o r y NHS WALES INFORMATICS SERVICE • Te m p o r a r y r e d e p l o y m e n t o f s t a f f • D e v e l o p e d S t a f f S u r v e y f o r r e m o t e w o r k i n g • E s t a b l i s h e d N e w W a y s o f W o r k i n g G r o u p

June-July 2020 • O n s i t e / B A M E R i s k A s s e s s m e n t s • P u b l i s h e d S t a f f S u r v e y r e s u l t s • R e v i e w i n g a n d u p d a t i n g p o l i c y a n d g u i d a n c e • I n t e r i m N e w W a y s o f W o r k i n g r e p o r t p u b l i s h e d • F r e e L e a r n i n g • S o c i a l A c t i v i t i e s – E v e n i n g Z o o m Q u i z • A s s e s s m e n t s w i t h Te a m s f o r s t a f f t o NHS WALES INFORMATICS SERVICE r e t u r n t o w o r k • R e t u r n i n g t o B u s i n e s s A s U s u a l

Comments fr from staff “ It introduces new challenges and new adjustments but overall if this were to become the new norm then it will be “While I am missing my extended family and friends, I am better from a health and wellbeing perspective, as long as exercising more, eating better, I’m more comfortable in my it is interspersed with co-location with colleagues from current working environment (and attire!) and I’m certainly not time to time” missing the commute! I’m really enjoying the extra time with my family too :)” “Whilst I usually enjoy the freedom and flexibility of working from home, under the circumstances I am struggling due to the added pressure of home schooling and job timesharing with my partner and it is starting to affect my mental health and wellbeing and motivation as a whole ” It’s been really positive to complete a lot of essential work. in the first few weeks there was a bit of ‘meeting overload’, but Daily stand-ups are more valued since this is usually the now that everyone has got into the swing of things, I’ve found NHS WALES INFORMATICS SERVICE only time we interact with team members in the day. If that we’ve been able to achieve a lot as a team. Sometimes its there is a need, then team members are available to hard to step away though, having the office in the home has contact via Teams or Skype meant its easy to get carried away with work.” “ Would recommend an additional staff recognition awards as there are many shining stars in this”

Covid 19 Achievements - Dig igital Support during the pandemic Primary Care Mobilisation - Rapid transformation and remote support for GP practices – 100% GP’s can conduct video consults 4,000 remote consultations by mid-May and remote access to practice medical records. 13000 13000 GP’s set up with remote desktop. Covid-19 Datahub - Created a data dashboard providing vital information to inform the NHS Wales response to COVID-19 – 800 users across NHS Wales, Welsh Government MOD & Powys Local Authority Infrastructure, Data & Communications – Microsoft O365 Teams - 16,0000 active users, robust cyber security controls and security monitoring for new services, 6000 new VPN tokens issued NHS WALES INFORMATICS SERVICE New Test, Trace & Protect – Contact Tracing Digital Platform Keeping our day to day services running

Next Steps Staff Engagement – Focussed Workshops and Pulse Survey in July. – How will we work in Continue to support staff in New Ways of Working. the future? New Ways of Working review and longer term options report for the end of August. NHS WALES INFORMATICS SERVICE

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