Hospitals Alison Byatt DESP Programme NHS Manager Zoe Tobin DESP - PowerPoint PPT Presentation

Dec 13, 2023 •41 likes •161 views

Western Patient Experience The Worthing Way Sussex Hospitals Alison Byatt DESP Programme NHS Manager Zoe Tobin DESP Failsafe & Foundation Administration Trust Coordinator In May 2015 . 1. Management of Referrals to the

Western Patient Experience The Worthing Way Sussex Hospitals Alison Byatt – DESP Programme NHS Manager Zoe Tobin – DESP Failsafe & Foundation Administration Trust Coordinator
In May 2015 …. 1. Management of Referrals to the Hospital Eye Service (HES) 2. Management of Patient Data 3. Achieve and Maintain annual screening recall 4. Nursing Home Patients
1. Management of referrals to the Hospital Eye Service (HES )…. Urgent DR patients Devised and introduced a are telephoned HES Feedback Form (HFF) What did we do? Set up a weekly Added a diabetic flag to activity report each patients PAS record (including discharges ) One stop laser clinics
Management of referrals to the If the retina has Hospital Eye Service (HES)… not been examined, we know that a DES appt. is required. If the patient (if the patient is has R3s and suitable) has been discharged This information back to DES, enables us to we know they ensure the require an patient record appt within reflects any two months of treatment or discharge additional follow-ups in HES
2. Patient Data Management…. We knew that …. • Database did not match • No GP Validation Process • Diabetic Paediatric Patients • Diabetic Ante-Natal Patients • Deceased diabetic Patients
2. Patient Data Management…. Compared numbers registered at GP Practices on QMAS Devised a Data What we have Deceased Management Patients done! Policy Paediatric and Ante-Natal Patients
3. Achieve and Maintain annual screening recall…. Management of DNA patients Monitoring of empty slots Review of Screening locations Activity
4. Nursing Home Patients…. Case Study
4. Nursing Home Patients…. Interpreter/Signer Mental Health Hospital Unable to follow Transport instructions Concerns Unable to Personal give Needs consent Mobility Unaccompanied issues
4. Nursing Home Patients…. Developed Policy Met with Conference Safeguarding Lead and Dementia Lead What we did…. Volunteered MCA Training
The Nursing Home Assessment Form (NHAF)
Western Sussex With Thanks Hospitals NHS Alison.Byatt@nhs.net Foundation Zoe.Tobin@nhs.net Trust

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