Hospital SC Management in COVID-19 Context Challenges, Approach - PowerPoint PPT Presentation

www.hopitauxschuman.lu Hospital SC Management in COVID-19 Context Challenges, Approach & Results L A B E / / S C H U E T Z / / Z A W A R S K I – 9 J U N 2 0 2 0

Presentation HRS - MS > 2,250 employees 300 doctors 1,000 students 51% of total Luxembourg activity 3 sites – Kirchberg, Zitha Clinic, Clinic Ste. Marie MS | 2 Confidential—For Internal Use Only

Current SC // 1 > 36.000 references 3 sites HK, ZK & CSM 210 internal 40 FTE customers 120 trucks / day 1.800 orderlines / day An industrial scale operation @ the service of patients & > 20 external employees customers CZ | 3 Confidential—For Internal Use Only

Imagine a World in which… › … demand on critical items increases 20 to 30 x over night › … your known supplier base ceases to exist and fails you miserably › … prices increase by 1,000% › … agreed payment and incoterm conditions vanish & change constantly › … regular transportation modes fail › … lead-times suddenly grow by weeks to the point that no one confirms dates › … acts of piracy become the new norm of trading › … markets get inundated by poor quality materials No more rules RL | 4 Confidential - For Internal Use Only

Set a Vision › With rules of engagement changing in the SC ecosystem – you need to change your internal rules & processes too › Speed is of the essence – decisions need to be made within h and min, not days › Prioritize until it hurts › Adapt the management system › Reconfigure jobs and missions around the tasks at hand – forget the org chart › Asking for forgiveness is sometimes easier than asking for permission › Engage the team around one simple guideline: No doctor or nurse will complain about anything missing – all for the patient MS | 5 Confidential—For Internal Use Only

Process › Exhaust your existing supplier base immediately – take what you can get › Understand where the journey leads us & extract future demand › Develop new channels – new.supplier@hopitauxschuman.lu › Beef up the team with needed competency › Procure & source - Innovate where needed › Manage your inventory and supply › Be creative on transportation › Financial Management › Follow-up Analytics SC innovation is key RL & CZ | 6 Confidential—For Internal Use Only

1. Understand the journey MS | 7 Confidential—For Internal Use Only

2. Understand current & future demand RL | 8 Confidential—For Internal Use Only

3. Manage inventory CZ | 9 Confidential—For Internal Use Only

Learnings & what would we do differently… › Engaging the team around one simple mission works › Innovation brings solutions if you really push it › External competency is there and ready to help if you simply ask › Learning from others allows you to be ahead of the curve › Sourcing Models need to be futureproofed for the next crisis (strategic stocks) › China dependency needs to be revisited – in production and transportation › Contractual agreements work in a normal time but are a handicap in a crisis › Luxembourg is to small to not cooperate amongst hospitals › Learn to manage solidarity and external help MS 10 | Confidential—For Internal Use Only

Gifts from the crisis – July 2020 Surgical Masks Made in Luxembourg MS | 11 Confidential—For Internal Use Only

THE END Thank you for your attention