HMRC’s Continuous Improvement Journey Will Dey-Wood, Barrie Fawcus Continuous Improvement Team 5 February 2020
CI Assessment - PaceSetter Roadmap – finite lifespan
CI Assessment • Model Office Status a level above tier 5, Generally considered as the place for anyone to go and see very high levels of continuous improvement activity in practise • Gold Standard Assessment process created to replace the PaceSetter Roadmap to recognise and reward HMRC Business Areas for being exemplars of Continuous Improvement against 5 key success factors (test & learn) • Improving Business Performance • Engaged Staff • Being a Learning Organisation • Adding Value and Reducing Waste • Improving the Customer Experience
CI Assessment Continuous Improvement Self Assessment Process • Developed as a result of not going ahead with the Gold Standard Assessment process. • Less resource intensive overall • Caters for any level of CI maturity, still covers the 5 key success factors • Provides a CI Maturity score, and level attained • Takes about 15-20 minutes to complete • Covers any type of work, considerative or KPI driven, and any grade level • Is an easy repeatable process to measure improvement in CI maturity
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