Heres to the crazy ones . The misfits. The rebels. The - PowerPoint PPT Presentation

Here’s to the crazy ones . The misfits. The rebels. The troublemakers. The round pegs in the square holes. The ones who see things differently. They’re not fond of rules. And they have no respect for the status quo. You can quote them, disagree with them, glorify or vilify them. About the only thing you can’t do is ignore them. Because they change things. They push the human race forward. While some may see them as the crazy ones, we see genius. Because the people who are crazy enough to think they can change the world, are the ones who do. - Apple Advertisement 1997 - OFFICE OF INFORMATION TECHNOLOGY 10/7/2013 1

IT’s New Day Chris Estes | North Carolina Office of Information Technology

Agenda  ITS/SCIO Overview  SCIO/ITS Funding  SCIO/ITS Projects  Innovation Center Tour OFFICE OF INFORMATION TECHNOLOGY 10/7/2013 3

ITS/SCIO Overview OFFICE OF INFORMATION TECHNOLOGY 10/7/2013 4

Governor McCrory’s 3 E’s Streamlining operations improves products and services FOCUS ON Education “…three key functions: our economy, our Products education, and the efficiency of our Services services.“ Economy Efficiency Operations 2013 State of the State OFFICE OF INFORMATION TECHNOLOGY 10/7/2013 5

Cabinet working as a team Governor is breaking silos to improve customer service and efficiency Pat McCrory, Governor Thomas Stith, Chief of Staff Lines of Business DOC DOT DENR DHHS DOA DPS DCR DOR Sharon Tony John Aldona Bill Frank Susan Lyons Cabinet Secretaries Decker Tata Skvarla Wos Daughtridge Perry Kluttz Gray OSBM Art Pope OSHR Neal Alexander Enterprise Cabinet Functional Leaders Operates as OITS Chris Estes one team General Counsel Bob Stephens Communications Kim Genardo Legislative Fred Steen OFFICE OF INFORMATION TECHNOLOGY 10/7/2013 6

The way we manage and govern IT is broken Too much duplication, too By aligning technology many systems and too choices, we save money many stovepipes and share data Today Where we need to be We need State Technology Car We’re an auto parts company OFFICE OF INFORMATION TECHNOLOGY 10/7/2013 7

Governor’s budget request ~March 2013 1. Pick a focus Transition 2. IT Reserve Fund Transition 3. Fix IT Functions Process Fix & Modernize IT 4. Repair Internal Service Fund Process 5. Line Up Leadership People 6. Bring H.O.P.E. People 7. Align Technology Technology OFFICE OF INFORMATION TECHNOLOGY 10/7/2013 8

Transition Approach Over time in Generations (Gen) We are Here Transition None Under Development (Planning/Initiatives) Focus People Under Development (Governance/ Culture) Process Under Development (Methods/Functions) Technology Limited Planning Under Development (Tools/Architecture) Gen 0 Gen 1 Gen 2 Gen 3 OFFICE OF INFORMATION TECHNOLOGY 10/7/2013 9

IT operations transition This is a transformation of the state’s IT operations Current Future Operations Operations Innovate X n X n Gen 0 Gen 1 Gen 2 Gen 3 Gen 4 OFFICE OF INFORMATION TECHNOLOGY 10/7/2013 10

New IT mission and strategy “Interacting with government should be as consumer Governor’s Vision friendly and cost effective as checking the latest scores Focus on Consumer or shopping on a smartphone .” Governor Pat McCrory IT’s Mission Promote a stronger North Carolina that connects customers - citizens, business, education and government What IT will do Accelerate consumer orientation ABC Strategy Balance innovation and risk Collaborate as ONE IT How we will do IT Deliver effective operations OFFICE OF INFORMATION TECHNOLOGY 10/7/2013 11

Enterprise IT Functions Plan Build (Integrate) Operate Share Strategy Change Management EPMO Platforms • • Email Digital/Innovation Project Managers Supplier Management • • Compute Requirements Analysts Security Business Continuity • Storage SDLC’s Architecture Audit • Network Expansion Budget • Enterprise • Data Center Policy • Desktop (Consumer ) • Business Services • Procedures • Secure Sign-on • Application • • Call Center Rules • Desktop Software • Technical • • IAM/NCID KPI • Remediation • Infrastructure • • Virtualization UAS • Network Simplification • Integration • Common Payment • Plan • Information • GCIA • Operate • Security • 911 • Customer Data Offers • Security • SAP • GDAC • Digital • Mobility Support Human Resources Legislative Affairs Communications Finance Legal OFFICE OF INFORMATION TECHNOLOGY 10/7/2013 12

Enterprise functions move horizontal Currently aligning functions in matrix down Lines of Business Plan • Strategy • Digital/Innovation • Security • Architecture Build (Integrate) • Change Management • Project Managers • Requirements Analysts • SDLC’s Cabinet CIO’s • Expansion Budget Enterprise • Business Management • Support Clusters Operate • Solution Design • EPMO • LOB Applications • Supplier Management • Initiatives • Business Continuity • Audit • Policy Share • Platforms • Services • Offerings Support • Human Resources • Communications • Finance • Legislative Affairs • Legal OFFICE OF INFORMATION TECHNOLOGY 10/7/2013 13

Introducing Center of Excellence (CoE)  “The CoE should, at a most basic level consist of: A team of people that promote collaboration and using best practices around a specific focus area to drive business results.”*  The CoE contains several teams: Steering Committee - provides overall direction to ensure the mission is achieved while 1. maintaining appropriate governance and act as an escalation point for decisions. Program Management – handles operational aspects, such as: planning, supply/demand 2. assumptions, communications, measurement and financial reporting. Common Services - responsible for the "cross-cutting" activities, such as tool/technology 3. support and maintenance; method and process development and improvement; and enablement of delivery. Working Groups - responsible for ensuring adoption and optimization of the solution within 4. their area of responsibility and for coordination with other working groups around interdependent activities. *Source: Strickler , J. “What is a Center of Excellence.” OFFICE OF INFORMATION TECHNOLOGY 10/7/2013 14

Statewide IT October 2013 SCIO Cabinet Agencies DPI Community Universities Courts Agencies Colleges Cabinet SAP BEACON SAP CoE Consumer Platforms Innovation GDAC FUTURE Committees IT Restructuring NC Connect Agency CIO’s OFFICE OF INFORMATION TECHNOLOGY 10/7/2013 15

Consumer Platform CoE November 2013 DOR DOT DENR DHHS DPS DOC DCR DOA OITS Consumer Platform CoE Bill Morton Director Steering Committee David David Joe Bob Aaron Ulmer Chris Estes, Chair Ulmer Cooper Brinson Wienshienk Program Management TBD, Manager Common Services Stratton Bill Glenn Tim TBD, Requirements Lindley Morton Mack Purcell Work Group TBD TBD TBD TBD TBD TBD TBD TBD TBD TBD, Facilitator ITS “Consolidated” Estimated Consumers 1,303 11,475 2,645 16,110 23,432 3,758 Six Consumer Clusters OFFICE OF INFORMATION TECHNOLOGY 10/7/2013 16

Lining up leadership matrix As of November there are 11 new leaders and 5 new functions Chris Estes, State CIO DOC DOT DENR DHHS DPS DOR DCR DOA Cabinet CIO’s Michael David Keith Joe Bob Dan Thomas Robert King Ulmer Werner Cooper Brinson Kempton Parrish Zenkel (Acting) Plan Aaron Wienshienk Build TBD Functional Leaders Operate Krissy Culler Share Jeff King Support Finance - Randy Barnes (Acting) Communications - Stephanie Hawco Human Resources - Pam Frazier Legal - TBD Consumer SAP Agency FUTURE Platforms Center of Excellence(CoE) Eric Boyette CIO’s Bill Morton OFFICE OF INFORMATION TECHNOLOGY 10/7/2013 17

Align Technology Enterprise Architecture is the state technology car Enterprise Architecture Information Architecture Business Architecture Security Architecture Application Architecture By unifying Technical Architecture technology, we share data more Infrastructure Architecture efficiently. Integration Architecture OFFICE OF INFORMATION TECHNOLOGY 10/7/2013 18

Technology focus Gen 2 Initial focus is on extend core, consumer orientation, and cloud transition  Extend core offerings  ERP System  Security Technical Architecture  Consumer orientation  Desktop Infrastructure Architecture  Productivity/collaboration tools  Virtual Desktop Integration Architecture  Cloud transition  Core platform upgrade  “Data Center in Box” OFFICE OF INFORMATION TECHNOLOGY 10/7/2013 19

SCIO/ITS Funding OFFICE OF INFORMATION TECHNOLOGY 10/7/2013 20