Health & Safety Protocols Summer Season 2020 Enjoy the Simple Things in Life
Genuine Hospitality meets High Health & Safety Standards Your stay at a glance Food & Beverage Arrival Guests Rooms All food is served by staff wearing All guests will be welcomed Each room is thoroughly cleaned appropriate PPE (Personal offering our genuine hospitality, and disinfected with fogger Protective Equipment). In all while following all necessary surface disinfection machine steam restaurants there is a 2-metre steps to ensure the health & cleaners and disinfectants upon space between tables for safe safety standards that will protect every room change. distancing. Reservations are all guests and staff members that A/C air ducts, filters and grills are required to facilitate safe spacing, are already in the resort. also disinfected upon every room while each table is used by one Our front office staff will offer change. The usage of A/C within family/ same room guests at a a secure check in process and rooms is at guests’ discretion. time. Appropriate cleaning of all assist all guests arriving at the materials and ingredients as well resort. kitchen utensils is performed in all kitchens. Leisure & Health Services Departure Facilities Our guests’ health is a priority. Advance checkout is For this reason, all possible available to guests – bills All guests will relax and enjoy services have already been prepared without physical arranged and will be available at contact. their holidays participating in their disposal. activities and using the facilities of the resort following the measures that will ensure their safety.
Arrival Creta Maris welcomes you and is ready to offer its best services for an exceptional holiday experience while in Crete Airport Transfer: Οnly guests of Dedicated staff (Health First Amended check-in hours. the same reservation permitted Ambassador) and special Check-in: from 15:00 pm per car (up to 4 prs) or minibus signage informing guests about (up to 5 prs). Face masks the health & safety measures. mandatory for all passengers. Sanitization of door handles, Secure check-in procedure Special protection glass surfaces, and buttons with special with safe distances & staff in reception disinfectant on a regular basis. using PPE (Personal Protective Equipment) Disinfection and sterilization of all equipment Hands sanitization such as magnetic room keys, tablets, pens, stations money & credit cards after each use through a UV special equipment
Arrival Social distancing measures Available COVID-19 PPE Luggage management between guests and (Personal Protection hygiene measures employees Equipment) kit in case of emergency. Disinfection of the hotel’s Low occupancy operation, Elevators to be club and transfer cars during the check in and used by one person, after each transfer check out procedures, families, or guests of ensuring proper distancing one room at a time, while urging guests to use the escalators
Guests Rooms Authentic Cretan hospitality in spacious rooms, bungalows & suites with sizeable terraces or private gardens all to yourself Ηousekeeping staff using All decorative items Hands sanitization Social distancing Windows opening to PPE (Personal Protective (pillows,etc) and printed liquid available in all between cleaning ventilate the rooms Equipment) and proper materials removed from rooms staff and guests and trash pickup on a uniforms for the cleaning the room daily basis procedure.
Guests Rooms Scheduled full Intensified cleaning of all guest Disinfection of all furniture A/C cleaning and housekeeping service rooms upon checkout with made of fabric with steam disinfection upon every every three days (except fogger surface disinfection cleaners and non-toxic, allergy- room change further guests’ request) machine free cleaning and disinfectant materials
Food & Beverage Wonderful gastronomical delights available on à la carte or served buffet dining basis at spacious restaurants All Buffets delicacies will be Extended operation Complimentary Breakfast served by our staff hours of F&B outlets to Room Service allow sufficient time & space for every guest Seating capacity and Individual packaged Digital menus and menus tables arrangement to made of a material that portions of specific items allow a maximum of four can be disinfected after persons per 10 sq.m. each use.
Food & Beverage HACCP certified, high Hand sanitizer Disinfection of tables and standard food safety and dispensers at all chairs before and after quality restaurants and bars each service Social distancing All staff serving food between staff and in buffets wearing guests appropriate PPE (Personal Protective Equipment)
Leisure & Facilities | Beach & Pools Beautiful Blue Flag beach with crystal clear waters and a variety of pools for children and adults A minimum of 2 meters Loungers will be Pools – water recirculation between each set of disinfected after every in all pools every 4 hours | 1 loungers & umbrella use. Beach towels offered bather for every 5 sq. m. of to be placed on the water loungers Indoor pool will remain Social distancing closed due to COVID spread specifications in pools & avoidance beach
Leisure & Facilities | Activities & Sports Many options for activities, always thinking of your safety Activities offered maintening Sports activities with body social distancing of at least contact (basketball, Football, 1,5 meters and maximum Volleyball, etc.) will not be participation number available Operation only of the outdoor mini club area following special cleaning and disinfection protocols and social distancing
Leisure & Facilities | Spa & Fitness Center Relax or stay fit during your holidays in the safest way Spa treatments and Fitness Hammam and Sauna services Disinfection of all spa and Center use available with an will not be available due to Fitness Center areas on a appointment. health & safety measures. regular basis. Hands sanitization stations Social distancing and staff using PPE (Personal Protective Equipment)
General Facilities & Public Areas A resort with many outdoor and indoor areas offering the relaxation that we all need Maximum capacity established Social distancing in Disinfectant Cleaning and Regular natural and rearrangement of public hotel’s WC’s, dispensers in public sanitization of all ventilation of all furniture to guarantee safety shops and other areas surfaces, door handles, areas. distance between people facilities. sports material after each use
Health Services Always caring about our guests, we offer 24/7 health services A dedicated coordinator (Health Doctors on call 24/7 First Ambassador) is available to provide special care offering necessary information about to guests pharmacies, hotel’s doctor as well as managing any emergency COVID-19 incident may occur. Doctor and ambulance available 24/7
Departure A warm farewell full of memories wishing to see you again very soon Amended checkout Contactless accommodation Clearly displayed hours. Checkout: up payment and electronic safety signage for to 11:00am sending of invoices. social distancing Check-out procedures Guests are kindly requested with safe distances & to turn off the air- staff using PPE (Personal conditioning and open the Protective Equipment) window, upon the departure.
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