Health iconography Project update | October 2017
Project Goal • This project is part of the OHA Communication Action Plan developed from recommendations in the MET Group report. • The DHS-OHA Publications and Creative Services (PCS) Office is supporting efforts of OHA Communication and the OHP collaborative workgroup. Our goal is to have recognizable visual touch points for members, regardless of geographic area, written or spoken language. PHASE 1: PHASE 2: • Research, collaborate with CCO partners and provide • Review recommendations recommendations on a standard set of universal health icons. Make • Focus on top priories these accessible for use on OHP and CCO communication materials. • Defjne roles, expectations, scope and timeliness • Research, collaborate with CCO partners, and provide recommendations for infographics used to increase health literacy and visually clarify complex health concepts. Provide these materials for use both internally and externally in OHP and CCO communication materials. 2 Health iconography | V2 | October 2017
PHASE 1 Top recommendations of icons and infographics identified by OHP workgroup OHP workgroup: ICONS • Doctor/Health care provider • Identify iconography priorities. • Dentist/Dental • Prioritize Identify outstanding infographic • Medications/Rx • Emergency transportation needs. What is a CCO? • Non-Emergent Medical Transportation (NEMT) • Complete! Getting Care Infographic. • Customer service • Handbook (Complete September 2017). • Online/Go to website • If you’re pregnant Getting started with the Oregon Health Plan (OHP) • Vaccinations 1 Apply. 5 Renew each year. • Hospital Go to OregonHealthCare.gov to see your options for applying. You need to renew your OHP every year so If you need help , contact an you don’t lose coverage. OHP will send you Getting started with the OHP-certified community partner. a letter when it is time to renew. To find one: • Assisters • Visit OregonHealthCare.gov Oregon Health Plan (OHP) * 2 See if you qualify. • Call OHP Customer Service at 3 Connect with your CCO. 4 1-800-699-9075 (TTY 71 1). Use your benefits. OHP will process your 1 2 • CCOs If you qualify, you can see a doctor, get emergency application. You will get a letter Apply. See if you qualify. care and fill prescriptions right away — even before if OHP needs more information. A week or two after your Call your CCO: Call OHP Client Services you get your OHP ID card. If you have not heard if you OHP coverage begins, you Go to OregonHealthCare.gov to at 1-800-273-0557 if: OHP will process your • If you do not receive qualify within 45 days, call You will get an approval letter and then a coverage will get a welcome packet see your options for applying. application. You will get a the welcome packet. • You need help letter from OHP. They will have important information OHP Customer Service at: from the CCO managing letter if OHP needs more If you need help , contact an reaching your CCO. • OHA/state government • To find a doctor. 1-800-699-9075 (TTY 71 1). about your coordinated care organization (CCO), ‡ your health care. information. If you have not OHP-certified community partner. † your OHP ID and more. heard if you qualify within To find one: 45 days, call OHP Customer If you have an urgent health problem or if you do • Visit OregonHealthCare.gov Service at: 1-800-699-9075 not have a CCO, call the OHP Nurse Advice Line at 3 Use your benefits. You will get an approval letter and then a coverage letter from OHP. They will have • Call OHP Customer Service at (TTY 711). 1-800-562-4620 (TTY 71 1) to find a doctor who important information about your coordinated care organization (CCO)*, your OHP • Behavioral health 1-800-699-9075 (TTY 71 1). accepts OHP. If you have questions about a CCO, call ID and more. OHP Client Services at 1-800-273-0557 (TTY 71 1). If you qualify, you can see a doctor, get *If you have an urgent health problem or if you do not have a CCO, call the OHP emergency care and fill prescriptions Nurse Advice Line at 1-800-562-4620 (TTY 71 1) to find a doctor who accepts OHP 9042A (5/17) right away — even before you get 4 5 OHP. If you have questions about a CCO, call OHP Client Services at your OHP ID card. • “Care helper” Connect with your CCO. Renew 1-800-273-0557 (TTY 71 1). each year. A week or two after your OHP coverage begins, you will get a welcome packet from the CCO managing your health care. You need to renew To request this document in other languages, large print, braille or a format you prefer, call OHP Customer Service at 1-800-699-9075. Call your CCO: your OHP every year so you don’t lose • Pay attention to this! • If you do not receive the welcome packet. coverage. OHP will • To find a doctor. send you a letter Call OHP Client Services at 1-800-273-0557 if: when it is time • You need help reaching your CCO. to renew. • Correspondence *The Oregon Health Plan (OHP): An insurance program for people of all ages who cannot afford to pay for health care on their own. The Oregon Health Authority manages OHP. OHP 9042C (5/17) † Community partner: A local organization trained to help people apply for OHP. ‡ Coordinated care organization (CCO): A group of doctors, dentists, counselors, hospitals, health plans and community organizations that care for people on OHP. To request this document in other languages, large print, braille or a format you prefer, call OHP Customer Service at 1-800-699-9075. INFOGRAPHICS • How to use/apply for OHP Interactive and available in multiple languages. Search: “Getting Care” or (Getting care infographic, completed July 2017) “9042” https://aix-xweb1p.state.or.us/es_xweb/FORMS/ • What is a CCO infographic? 3 Health iconography | V2 | October 2017
PHASE 1 Outreach to CCOs: • Conduct a survey of all CCO materials. Determine the current use of any icon(s) in communication materials to the public. We would like to know what these materials are and how these icons are being used. • Email request sent out to all 16 CCOs. • CCOs given September 1 to September 30 to reply. Received five out of 16 replies from CCOs: » Columbia Pacifjc » CareOregon (dental) » Health Share » Trillium » Cascade Health 4 Health iconography | V2 | October 2017
PHASE 1 Columbia Pacific Adapt SEGD universal health icons: Produced by Universal Symbols in Health Care Clinical & Medical Services Facilities & Administrative Services Imaging Clinical & Medical Services CM01 Health Services CM02 Care Staff Area CM03 Intensive Care CM04 Inpatient CM05 Outpatient CM06 Pharmacy CM01 CM02 CM03 CM04 CM05 CM06 FA01 FA02 MA01 MA02 CM07 Diabetes (Education) CM08 Family Practice CM09 Immunizations CM10 Nutrition CM11 Alternative / Complementary CM12 Laboratory CM13 Pathology CM14 Oncology CM15 Ophthalmology CM16 Mental Health CM07 CM08 CM09 CM10 CM11 FA03 FA04 MA04 CM12 MA03 CM17 Neurology CM18 Dermatology CM19 Ear, Nose & Throat CM20 Respiratory CM21 Internal Medicine CM22 Kidney CM23 Cardiology CM24 Women’s Health CM25 Labor & Delivery CM26 Pediatrics CM27 Genetics CM28 Infectious Diseases CM13 CM14 CM15 CM16 CM17 CM18 FA05 FA06 MA05 MA06 CM29 Dental CM30 Anesthesia CM31 Surgery CM32 Physical Therapy Facilities & Administrative Services CM19 CM20 CM21 CM22 CM23 CM24 FA07 FA08 MA07 MA08 FA01 Emergency FA02 Ambulance FA03 Registration FA04 Waiting Area FA05 Administration FA06 Medical Records FA07 Billing FA08 Medical Library FA09 Health Education FA10 Interpreter Services FA11 Social Services FA12 Chapel CM25 CM26 CM27 CM28 CM29 CM30 FA09 FA10 MA09 MA10 Imaging MA01 Radiology MA02 Mammography MA03 Cath Lab MA04 MRI / PET MA05 Ultrasound MA06 Imaging (Root Category) MA07-10 Imaging (Alternatives) CM31 CM32 FA11 FA12 5 Health iconography | V2 | October 2017
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