H1N1 Lessons Learned/ Fall Forecast June 30, 2009 1:00 to 2:00 p.m. EDT Thank you for joining today’s presentation… the webcast will begin shortly. If you are using the telephone for your audio, click the "Use Telephone" button on your control panel to view your call-in number and audio PIN Hosted by H1N1 Lessons Learned/Fall Forecast Sponsored by June 30, 2009
Today’s presenters: Raelene Wong Director of Business Continuity Applied Materials Andrew Fernandes Global Business Continuity and Resiliency Program (BCRP) Program Management Office Dell Inc. Hosted by H1N1 Lessons Learned/Fall Forecast Sponsored by June 30, 2009
Agenda • Pandemic Planning Background • Response to H1N1 Escalation • Lessons Learned • What to Expect Hosted by H1N1 Lessons Learned/Fall Forecast Sponsored by June 30, 2009
Pandemic Preparedness Planning • Initial planning began in the fall of 2005 • Leadership established by BCP, EHS and Security • Pandemic Planning Task Force • Management Team • Executive Steering Committee • Global BCP Coordinators selected as pandemic managers Hosted by H1N1 Lessons Learned/Fall Forecast Sponsored by June 30, 2009
Pandemic Preparedness Planning • Cross-functional task force with external vendor support created an Applied Materials Pandemic Preparedness Plan consisting of: – General Overview – Standards – Action Tables – Information Sheets • Employee “awareness” messages • “Chair drops” with key messages – Boxes of tissues – Waterless hand sanitizers – Desk wipes • Website – General information – BCP Coordinators Hosted by H1N1 Lessons Learned/Fall Forecast Sponsored by June 30, 2009
Applied Materials Pandemic Planning • Policy Review – Payroll / Benefits – ExPat Services – Legal – Finance – Travel • Training – Training completed for all Global BCP Coordinators – Utilized existing BCP structure – BIA used to validate critical business processes – Web-based awareness training – Promoted “Healthy Workforce” by encouraging improved personal hygiene Hosted by H1N1 Lessons Learned/Fall Forecast Sponsored by June 30, 2009
Stockpiling of Supplies • Masks – Surgical – N95 – 5 Regional Warehouses • Gloves & Gowns • Waterless Hand Sanitizing Units • Disinfecting Wipes Hosted by H1N1 Lessons Learned/Fall Forecast Sponsored by June 30, 2009
Exercises • Conducted for all organizations – functional or full scale depending upon needs. – Executives – Product Business Groups – Regions – Support Organizations • Scenarios included – Global pandemic video – Workforce reduction of 40% – Loss of supplier/customer base – Logistics issues Hosted by H1N1 Lessons Learned/Fall Forecast Sponsored by June 30, 2009
Response to H1N1 Escalation – What was done • Utilized Pandemic Management Team as Crisis Management Team. Operational hours 4am-10pm. • Initiated “all employee” and “manager” messages from Executive Level. “NOT SICK” CRITERIA • Fully activated CRT/BRT Teams in 1) My temperature is less than 100.4 Austin, Texas and Santa Clara, CA. (In degrees Fahrenheit. early days, California and Texas were the AND “hot spots”) 2) I have none of the following symptoms: -Cough – Formalized entry screening process -Sore throat -Runny nose or nasal congestion for both Austin and SCLA. – Developed “potential” case process. • Coordinated with Global HR for re-review of policies. Hosted by H1N1 Lessons Learned/Fall Forecast Sponsored by June 30, 2009
Response to H1N1 Escalation – What was done • Facilitated multiple briefings/debriefings with regional BCP Coordinators. • Reviewed remote work band width capabilities, hardware and resource needs. • Coordinated with logistics to distribute surgical masks to all sites from Regional Warehouses along with instructions for usage/disposal. • Continually updated pandemic website. Hosted by H1N1 Lessons Learned/Fall Forecast Sponsored by June 30, 2009
Response to H1N1 Escalation What worked well: • Previous planning efforts – basic plans, processes, information sheets and posters available immediately. Pandemic exercises conducted globally. • Coordination with BCP organizations globally. • Employee messages – provided information without raising fear. • Pandemic Website and link from internal company website. • Distribution of supplies within region to individual sites. • Health Services/EHS involvement with entry screening process and case tracking process. • Timely and reliable information sources. • Automated notification system. Hosted by H1N1 Lessons Learned/Fall Forecast Sponsored by June 30, 2009
Response to H1N1 Escalation Recommended changes: • Details, details, details…. • Periodic update messages to all employees with status until situation is deemed stabilized by WHO. • Additional guidance about travel. • Formalize the Pandemic Management Team into a Crisis Management Team. • Modify existing plans to include both severity (ability to cause significant illness and death) and impact (social and business disruption). • Utilize “passive” screening procedures as needed. • Develop a more formalized process for tracking field employees. Hosted by H1N1 Lessons Learned/Fall Forecast Sponsored by June 30, 2009
What should we expect? • The mutating pandemic influenza virus circulating around the world for the next 9-18 months. • Be prepared for “waves” of pandemic outbreaks. – History of flu outbreaks suggests that the worst may still be ahead. The three major flu epidemics of the 20th century—1918, 1957 and 1968— all started with an initial assault that quickly subsided, only for the disease to later resurge in a more virulent and deadly form. – Southern Hemisphere for next 3-5 months – Northern Hemisphere starting in September • Unknown severity – may vary widely community to community. • Brace for the impact – Government interventions (school, public office closures) – Social disruptions (transportation, food service, utility disruptions) – Business disruptions (limited business activities, shutdowns, supply chain disruptions) • Don’t forget about H5N1 (Avian Influenza) Hosted by H1N1 Lessons Learned/Fall Forecast Sponsored by June 30, 2009
What should we do now? “The virus may have given us a grace period, but we do not know how long this grace period will last. No one can say whether this is just the calm before the storm.” – World Health Organization Director General, Margaret Chan. 1. Make sure your plans are complete. 2. Ensure key staff are trained. 3. Brief Executive Management – AGAIN. 4. Ensure “Work from Home” works. 5. Test your entry screening processes. 6. Review HR policies – AGAIN. 7. Purchase PPE, entry screening and cleaning/sanitizing supplies NOW. Hosted by H1N1 Lessons Learned/Fall Forecast Sponsored by June 30, 2009
Talking Points • Background – Swine Flu /H1NI • Initial Lessons Learned – Phase 3 to 5 – Initial response to H1N1 ? Did it unfold as expected? – What changes did we make to our plans? – How did we handle the relationship with HR? – Source of reliable information ? – How did you keep employees informed? • Shifting of Gears – Phase 6 – Looking Ahead & Next Steps Hosted by H1N1 Lessons Learned/Fall Forecast Sponsored by June 30, 2009 Talking points expressed are based on the individual’s experience in executing the H1N1 plan 15
BACKGROUND INFORMATION Hosted by H1N1 Lessons Learned/Fall Forecast Sponsored by June 30, 2009
Pre-Planning Efforts Avian Flu Kick Started the process in 2005 ! Management Support – Executive sponsorship – Formation of Global Crisis Management Team Policy – Guidelines if pandemic escalation ramps up from Stage 3 upward to Stage 6 Communications – Intranet Site for internal messaging – Creation of Site Crisis Management Teams Tools – Procurement of masks, gloves hand wash sanitizers, thermal scanners /global population coverage Hosted by H1N1 Lessons Learned/Fall Forecast Sponsored by June 30, 2009 Talking points expressed are based on the individual’s experience in executing the H1N1 plan 17
Flu To Pandemic! Start Cases Countries World wide Date reported affected reported deaths 4/24 < 100 2 – USA, Mexico None 4/26 < 100 2 – USA, Mexico USA, Mexico 4/29 < 200 9 2 4/30 < 200 11 2 5/2 < 1000 15 3 5/6 < 1500 23 3 5/9 < 3000 29 3 5/11 4500-5000 29 4 5/17 8000+ 40 74 5/27 14,000 48 95 W.H.O. 6/11 LEVEL 6 ALERT 6/26 59,814 55 264 Hosted by H1N1 Lessons Learned/Fall Forecast Sponsored by June 30, 2009 6/29 70,893 55+ 311 18
LESSONS LEARNED PHASE 3-5 Hosted by H1N1 Lessons Learned/Fall Forecast Sponsored by June 30, 2009
Recommend
More recommend
