Group e Commerce Presentation
WHAT IS e COMMERCE ? Multiple and complementing Channels to perform business transactions What we offer: CMA CGM e Business WEB platform: Our Online Business Centre - CMA CGM Group online ▌ portal facilitates end to end shipping solutions 3 complementing channels on CMA CGM EDI Direct: B to B connection for automatic data transfer from system to system ▌ which customer can carry out business transactions Multi-Carrier Portals: Electronic external platforms/portals (‘market places’): INTTRA / GT ▌ NEXUS / CargoSmart e Business WEB Platform EDI Direct EDI (System to System) Customer Agencies Multi-Carrier Portals 2
e COMMERCE @ CMA CGM Group eCommerce is at the heart of CMA CGM business activities… From schedule … … to import , e Commerce offers premium transaction mode for our customers 3
eCommerce Products and Services – Channel Coverage CMA CGM Group eBusiness Market Places Products and Services / Channels CMA CGM EDI (WEB) (INTTRA, GTN, Cargo Smart) Core Products � � � � � � � � Schedules � � � � � � � � � � � � Routing Finder � � � � Tariff/Charge Finder � � � � Eco Calculator Transaction Management Quotation Management Coming Soon � � � � � � � � � � � � Booking � � � � � � � � � � � � Shipping Instructions � � � � BL Draft Reviews / Amendments � � � � Uploading Documents Documents Management � � � � Booking Confirmations � � � � � � � � Draft BLs � � � � � � � � Sea WayBLs � � � � Original / Negotiable BLs � � � � Arrival Notice � � � � Delivery Order � � � � � � � � Original Invoice � � � � Invoice Dashboard � � � � Documents Dashboard Shipment Visibility � � � � � � � � � � � � Container Tracking � � � � � � � � ETA Update � � � � Alerts/ Notifications – Transactions � � � � Alerts/ Notifications - Documents � � Available � � 4
eCommerce @ CMA CGM GROUP …a key asset and playing a strategic role in major business objectives for the Group: Customer Experience Service Extension Coverage Delivers convenient service delivery Maximise the efficiency of our 80% Group global TEUs are and manage effective business ebusiness offer with innovative transacted through ecommerce facilitation through standard and value added services, to channels. eCommerce solutions become an eCommerce leader Processing 4 Million + customer in the industry. 24/ 7 Support requests on container tracking every month. Productivity Offers 24/ 7 support for customers 75% CMA CGM BL’s are prepared and facilitate solutions with a Decrease repetitive tasks and aid through eCommerce channels. streamlined and centralised customers with effective process. transaction management solutions Organisation Online Business Centre Data Quality HO eCommerce, 8 Regional An online office is open for the eCommerce Teams and WW CMA Improve data accuracy and customers, offered by CMA CGM CGM Offices are driving ecommerce information management, and eBusiness, delivering 24 / 7 service business services for the Group monitor data quality, to enhance business services. 5
eCommerce Core Products $ CO 2 Routing Finder Schedules Tariff Finder Eco Calculator Our integrated eBusiness solutions offers to find routings, preferred schedules, related tariffs / charges and carbon emissions during your transport planning with CMA CGM. 24x7 Access and Support Save your preferred Services as a favorite Download our vessel schedule in a PDF format Interactive Vessel Dashboard – Search based on ports, vessel, or service 6
Transactions Management Driven by Quality… Create templates to make input even faster and share those templates with your team Bookings Provides real time connectivity Customize your Booking or Shipment dashboard view to send your booking request by customer, POL/PODs, Service Contract and more 24x7 and maximize the quality of information. No need to rekey information - Booking details will automatically appear in your Shipping Instructions Shipping Instructions Partner directories will present your shipment parties Automate data flow from bookings and minimizing the from your recent shipments, Add them in one click requirement to key-in information Spread sheet help you to manage your data effectively Draft Amendments Efficient BL editor for easy amendments Easy to use online BL editor simplifies the process and elevating your ecommerce experience. 7
Documents Management At Customer Convenience… $ BL Booking Confirmations BL Drafts Original / Waybills Arrival Notices Delivery Orders Invoice Dashboard 24 / 7 Online Customisable Secured Provides E-Mail Document Dashboard Connection and enhanced Notifications Repository Views Access visibility 8
Shipment Follow Up Powered by Visibility… Container Tracking Notifications eBusiness Notifications Available on Stream Booking Requested Booking Cancelled Customisable Booking Cancellation Request Provides 24x7 shipment Transaction subscriptions suited to Booking Declined Management tracking online or receive user needs and Booking Amendment Request real time tracking events Shipping Instruction Request requirements via web through EDI Shipping Instruction Submitted dashboard or email Booking Confirmation Available BL Draft available Invoice Available Document Waybill / Original available Web Notification Management Email Notification Send Hazardous Declaration Arrival Notice Available Delivery Order Available My Container Loaded on Board Container Discharged Container to Consignee My Company Export Voyage has Changed ETD Change Shipment ETA Change Visibility My Favorites Empty container available at depot Cut-off date Change Full Container not on terminal before Cut-Off 9
Our eCOMMERCE Organization Contacts – Siège social + 8 bureaux régionaux europe.ebusiness@cma-cgm.com Europe / Le Havre nam.ebusiness@cma-cgm.com HO / Marseille North America / Norfolk Africa / Dakar CCWCSA / Miami Asia / Hong Kong ccwcsa.ebusiness@cma-cgm.com africa.ebusiness@cma-cgm.com asia.ebusiness@cma-cgm.com MEI / Chennai Mei.ebusiness@cma-cgm.com South America / Santos ecsa.ebusiness@cma-cgm.com Head Office Oceania / Melbourne Regional Offices oceania.ebusiness@cma-cgm.com 10
Thank you
Recommend
More recommend
