Greetings from Finland! Critical Points of Student Services in - PowerPoint PPT Presentation

Greetings from Finland!

Critical Points of Student Services in the Open University Path Paula Savela, University of Jyväskylä Riina Kärkkäinen, University of Jyväskylä Ulla Kekäläinen, University of Eastern Finland

Student Admission to Finnish Universities in 2020 Matriculation examination Matriculation examination (over 50% of admissions) (over 50% of admissions) Entrance exams Entrance exams Open University path Open University path Other paths Other paths

University theology engineering and of Jyväskylä University University University technology of Eastern of of Finland Helsinki Helsinki business and ICT economics Åbo Åbo University University Akademi Akademi of Turku of Turku University University nursing pharmacy sciences Aalto Aalto Tampere Tampere project University University University University 2018–2020 social cultural sciences studies Uniarts Uniarts University University Helsinki Helsinki of Vaasa of Vaasa law and educational University University University University of of administration sciences of Oulu of Oulu Lapland Lapland

Methods Critical Critical points points Student survey Student survey Service design project Service design project for degree students (n = 661) for degree students (n = 661) cooperation with Hellon cooperation with Hellon (Open University Path admission) (Open University Path admission) 1 Jan–31 Jul 2019 1 Jan–31 Jul 2019 4 Feb–10 Mar 2019 4 Feb–10 Mar 2019

Elements of Student Services • for individuals Counselling • most expensive • for groups Guidance • cost ‐ effective • for the general public Communications • most cost ‐ effective

Critical Points of Student Services in the Open University Path I’m a successful student with brilliant study Help me, skills! Which Google! university? Here I come! Yes I can! Searching Applying as Comparing Starting to Open Registration Study Studying a degree Admission OU study at University for studies planning at the OU student for to university information the OU possibilities university COMMUNICATIONS GUIDANCE GUIDANCE COUNSELLING  User ‐ based websites  Briefings for groups  Orientation lectures  PSP, Virtual classroom  Search engine  FAQs  Peer support groups  Checkpoints optimized websites  Student stories  Yammer, WhatsApp...  Must be provided

Conclusions Cooperation 1.within the university: open university, faculties and admission services 2.between universi � es (e.g. similari � es with concepts) Information • Informative, user ‐ friendly webpages with search engine optimized content • Multichannel student support services for open university students Resources • Cost ‐ e ff ec � ve informa � on, advisory and guidance services  Personal guidance must be provided • Sufficient human resources for both cooperation and student support services

Thank you! jyu.fi/try