Gr e ate r Baltimor e Committe e Ne wsmake r Br e akfast 1 - PowerPoint PPT Presentation

il 21, 2016 Apr Providing sa fe , e ffic ie nt a nd re lia ble tra nsit a c ross Ma ryla nd with world- c la ss c ustome r se rvic e Gr e ate r Baltimor e Committe e Ne wsmake r Br e akfast 1

Presentation Overview • Four North Stars • Changing the Culture: Getting Results • Getting Results: Mobility Paratransit • A Safe and Secure System • Capital Improvements • BaltimoreLink Transit Plan • Conclusion 2

Four North Stars Providing safe, efficient and reliable transit across Maryland with world-class customer service. 3

Core Service 4

Commuter & Mobility Service 5

Changing the Culture: Getting Results • On-Time Performance for all modes is measured daily • Since May 2015, On-Time Performance has dramatically improved • All MTA modes exceeded their goals in March 2016 • Bus 85.99% • Light Rail 98.37% • Metro 98% • MARC 95.38% • Mobility 94.5% 6

Getting Results: Mobility Paratransit On Time Performance Blue: 2015 Red: 2016 100% 94.7% 94.5% 93.7% 93.2% 93.1% 95% 91.8% 90.6% 89.6% 88.9% 88.8% 88.6% 88.7% 87.0% 90% 85.4% 83.1% 83.0% 85% 80% 75% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 7

Getting Results: Mobility Paratransit Trips Over 90 Minutes Late 350 314 2015 - Blue 2016 - Red 300 250 200 143 136 150 107 80 100 61 42 41 37 50 22 13 12 9 8 4 0 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 8

Getting Results: Mobility Paratransit % Reservation Calls Answered Within 10 Seconds 100 90 77.5 75.6 70.6 80 66.6 63.7 61.1 70 62 56.5 55.3 50.8 60 46.4 45.1 50 40 30 18.6 18.2 17.7 20 10 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 9

Getting Results: Mobility Paratransit % Reservation Calls Answered Within 3 Minutes 92.9 96.2 95.9 92.6 91.2 100 87.3 99.5 99.0 Blue: 2015 82.3 93.4 90 Red: 2016 74.9 74.1 80 70 60 41.9 50 35.2 38 40 30 20 10 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 10

Changing the Culture: Management Innovation & Business Development New management team with private sector, customer-focused experience in the • transportation industry New positions have been created to oversee contract management, compliance and • vendor performance Managers are in place between finance and operations—breaking down silos and • improving internal communications Manager of Business and Community outreach has been hired to cultivate and • develop partnerships with employers and advocacy groups, including GBC Administrator now serves on GBC President’s Advisory Council • 11

Getting Results: Winter Storm Response Phased suspension of service on Friday 1/22/16 • Followed a regional approach in partnership with WMATA o Saved repair costs for damaged bus transmissions and personnel costs to tow buses o stuck in the snow Round-the-clock deployment of personnel to prepare for phased return of service • beginning Monday 1/25/16 Facilities and vehicles cleared of snow and readied for service o MTA began operating limited bus service and underground Metro service on 1/25/16 • Restored full service on all modes by Thursday 1/28/16 , one day ahead of • schedule No major accidents, incidents, or injuries o No Part I crimes on MTA’s system during the blizzard or during service recovery o 12

Getting Results: America’s Number One Safe Transit System • In 2014 and 2015, MTA Police reported the lowest number of Part I Crimes among the top twelve transit agencies in the country • In 2014 and 2015, there were zero homicides, rapes, and shootings on MTA’s system. • From 2014 to 2015, Part I Crimes (violent crimes and serious property crimes) decreased 11% • Since 2007, Part I Crimes decreased 49% • Per Capita rate: 1 crime for every 400,000 riders 13

Leading the Nation: WTTZ 93.5-FM “MDOT Radio” • On March 17, 2016, MTA launched WTTZ 93.5 FM, the first new FM radio station in Baltimore since 1988 • 24/7 Smooth Jazz format, with transit and transportation announcements during peak commute hours • Public Service Announcements from MDOT business units, Baltimore Metropolitan Council, and others • Strong reception throughout MTA’s core service area 14

Capital Improvements • Light Rail Vehicle Mid-Life Overhaul: $125 Million • Complete upgrade of all components and systems of the entire Light Rail fleet • New Metro Railcars and Signal System: $600 Million • 90 New Rail cars—replacing the entire fleet • Modernized and upgraded communications and signaling system 15

Capital Improvements Overhaul of 63 MARC Bi-Level Rail Cars: $36.8 Million • Contract awarded February 4, 2016 • Overhaul of truck systems for safe operation at 125 mph • Upgrades to customer communications systems, HVAC, and doors to • improve safety and comfort • Bus Fleet Replacement —172 Vehicles: $98 Million New Clean Diesel, 40-Foot Coaches for MTA’s Local Bus System • Resumption of regular annual bus purchase cycle • First delivery of 20 buses summer 2016 • 16

Capital Improvements BUS-USA Project: $34 Million • o Installation of GPS technology on Local Bus fleet to give accurate, real-time location and arrival information o Robust data to determine usage of the Bus system to help design and plan routes o Better information to help resolve maintenance issues quickly and efficiently Mobility Fleet Sedan Replacement: $5.3 Million • o 147 new Ford Taurus “Police Interceptors” have been purchased and are currently being deployed into service o More comfortable and reliable transportation for 80% of Mobility customers 17

BaltimoreLink Transit Plan A P Plan t n to Co Conne nnect Baltimore 18

What We’ve Heard Over 1,100 stakeholder comments submitted through • the Bus Network Improvement Project (BNIP) – Six workshops, three pop-up events, interactive website Stakeholder Meetings • – June 24, 2015 – Focusing on the Needs of Businesses in the Region – August 3, 2015 – Focusing on the Needs of Transit Users in the Region – August 10, 2015 – MDOT Meeting with Elected Officials – September 10, 2015 – Focusing on Workforce and Customer Needs & Priorities (West Baltimore) – September 28, 2015 – Focusing on Workforce and Customer Needs & Priorities (East Baltimore) More than 50 additional neighborhood meetings and public hearings • 19

What We’ve Heard • Meetings with elected officials, City leaders, Baltimore residents and key stakeholders • What we’ve heard:  The existing transit system in Baltimore is broken  Not a unified/interconnected system  Crowded/unclean  Not reliable  Doesn’t connect to today’s job markets • Listened and delivered a comprehensive plan to fix transit in Baltimore 20

Our Plan  Creates a transit system that connects Baltimore residents to today’s • jobs A transformative vision that creates a customer-focused transit • system that is safer and cleaner A unified system of new, high-frequency routes • that provide the missing link to connect seamlessly to Light Rail, Metro, MARC, Commuter Bus, and other services all into one network Lasting capital investments that make a difference • A multi-modal approach to improving transit • A vision that creates a transit system that Baltimore residents • deserve... BaltimoreLink 21

Access to Jobs Our plan will provide more people access to more jobs through an interconnected transit system  131,000 more jobs now accessible via high-frequency transit compared to existing network – 36.7 % increase  205,000 more people will now have access to high-frequency transit compared to existing network – 34% increase  30,000 more people will now have access to transit by increasing service area approximately 18 square miles  New high-frequency bus system will enable only one transfer to reach all Metro, Light Rail and new CityLink buses  Transit system provides access to a total 745,000 jobs 22

What is the BaltimoreLink Plan? Complete bus Introduction of CityLink Transitways Transit Signal Priority network high frequency bus system redesign Additional Plan Elements New Express Routes Enhanced QuickBus 40 • • Commuter Bus service • Enhancements Additional Support for • Light Rail Sunday Hours CharmCity Circulator • Increase BicycleLink • Safe, Secure & Clean Car Sharing & “Microtransit” • • New Signage & Transit Hubs Bus Stop Improvements 23

Current Status Refining proposed network design and evaluating all public comments received • – Summer 2016: MTA will release a revised network map Express BusLink • – June 2016: Begin new service connecting suburban job centers Continuing to work successfully with Baltimore City on Transitways, Transit • Signal Priority, and Transit Hubs Metrics being developed with project partners (BMC, MDP) to evaluate the • new system in the areas of Design Adequacy, Mobility, Access, and Overall Network Performance 24