Revenue Management Association – Conference 2019 Good Morning
Zipform Digital – Our Journey I.T Company Technology Print & Mail Partner House Procurement Australia Panel Supplier. ISO 27001 Data Expanded into print and Security Certification. mail, producing Upgraded to Pitney Bowes, Personalised Interactive Video Chat Bots, Data Migration to Zipform Digital, personalised Document Composition (PIV) Developed online Web Analytics Offering IT Solutions communications Software ISO 9001:2015 Archive Portal 2019 2014 1993 2009 2012 2017 2011 2018 1984 2013 2005 2016 Integration of smart Agent Solution, API Inception, providing First company in WA to Upgraded to Canon OCE, Focus on digital transformation PDF, ‘Paynow’ and Integrations computer stationery install continuous, inkjet Colourstream Inkjet Printer & software development payment gateways printer
About Us? • Part of Zipform Group - 35 years experience • Service Metro & Regional LG in WA & VIC • State Government & Commercial clients across Australia • Melbourne office – Account Management & Technical Support • ISO 9001:2015 Quality Management System Certified • ISO 27001 Information Security Management – Testing & Certification 2019 • Procurement Australia Authorised Supplier
• Printing Services Contract 2011/6035 Contract term is 4 years from 1 st December 2018 • • No cost to member & tender process completed by Procurement Australia • Select suppliers from panel for RFQ • Letter of intent to become a Procurement Australia member • Contact Procurement Australia for further details
Rates Services • Multi-channel data processing, analytics, enrichment & management • BPay View new set-up, transfer, hosting & management • Email - registration management, send and reporting • Archive – backload, edit document, email PDF from archive • Portal solutions - Rates Admin, Customer account, Rental Agents • SMS – adhoc or auto reminders • High speed digital printing & multiple document inserting
What can we do? • Process 2.5 million data records per month • Digital archive over 2 million documents per month • Send over 800,000 emails per month • Send over 150,000 SMS per month • Print & Mail 1.5 million mail packs per month
Rum Charles – Keynote speaker Lorne 2017 • Email is dead! • 90 minutes = average time to read emails! • Future Customers bypassed email!
Why Instant Messaging? • SMS is #1 communication channel for teens & millennials • SMS 3-8 times more preferred than 1-2-1 conversations • 3 minutes is the average open time for an SMS received
Agent Solution – Digital Transformation Why Rental Agents? • Major stakeholder group & difficult to deliver in bulk digitally • Difficult to manage and administer for councils and agents • Higher risk – slow and potential loss of delivery • Agents have been requesting for some time a digital solution • No self-serve of copy notices to major stakeholder group. “ I think the rates portal is fantastic. Was easy to use and downloads were quick. So many savings with the introduction of electronic rates. I used the Download CSV only report which gave me all the info I required. I like that there are separate columns for Annual amount payable and instalments payable. The Help function came in handy to work out how to view a single rate notice without having to download bulk pdf’s. Can you please confirm the records will be available for 7 years? If so, this will meet our audit requirements and become my source for any rates queries”
Interactive Email • Multiple product streams, one engaging experience • It’s a personalised experience with relevant content – like a portal • Delivered securely email with authentication to release
ChatBot • Integrations with your current service • Zipform can develop & implement into Council website service
API – Application Programming Interface?
Personalised Interactive Video • Rates notice in a video • Explain the notice, reduce queries • Increase customer interaction, engagement and experience • Speed up payments • Deliver via email, SMS or unique pURL printed on notice
To Summarise … • A trusted and experienced partner for Local Governments • ISO Quality and Data Security • We can assist digital transformation strategies • Rates will be all digital – prepare now & be ready with us • Explore new channels for your existing and future customers • Agent Solution for digital quick win and proven deliverables • Service, Innovation and value
Thank you!
Recommend
More recommend
