Get Creative With Remote Huddles Using technology and creativity to - PowerPoint PPT Presentation

Get Creative With Remote Huddles Using technology and creativity to connect teams across distances Anne-Claire Broughton Clifton Manahan Jennie Jimenez-Brydie Broughton Consulting HLB Lighting Design, Inc. SuperSuds Durham, NC Culver City, CA Fredericksburg, MD

Remote Huddling • GGOB (and organizational culture in general) is not easy even when all employees are under one roof • Lots of ways employees can be spread out: • Some employees are in the office and some are in the field • Company has multiple offices in different geographies • Company has employees working at home, or a single employee in a city away from other employees • All employees sheltering in place from home

Remote Huddling Three big issues to address: 1. Ways to unify the culture in general/make people feel part of one company 2. How to communicate well 3. Logistics of GGOB

HLB Lighting

HLB Lighting

HLB Lighting

HLB Lighting

HLB Lighting Why GGOB at HLB? To promote a culture of responsibility & resilience, transparency & trust, growth & success... while enjoying the journey!

HLB Lighting pre-COVID

HLB Lighting pre-COVID

HLB Lighting post-COVID

HLB Lighting post-COVID

HLB Lighting post-COVID

HLB Lighting post-COVID

About SuperSuds

About SuperSuds • Laundromat chain based in Fredericksburg, VA • 24 stores throughout Virginia, Maryland, Pennsylvania, Delaware • 19 stores playing GGOB starting in Oct. 2017 • 75 employees total, 35 employees playing GGOB • 25% Spanish speaking

SuperSuds Huddle Schedule Every Tuesday : Management huddle Frontline All-store huddle Every 3 rd Tuesday: All Company actuals vs. projections Quarterly review Every 4 th Tuesday: Individual store actuals versus projections

SuperSuds Technology • All meetings are held via ZOOM • All stores are provided with tablets • Employees not scheduled use personal devices • Reminders are sent via text messages and emails the day before and the day of

SuperSuds Management Huddle • Run by our CEO • More top level topics discussed • Only attended by office staff and Field staff (10 people) • Project assigned lines on P&L • Present commits for the week

SuperSuds Store Huddles • Run by General Managers • Much more informal • Bilingual – English & Spanish • Highlights of the week are presented • Staff recites our WHY Statement, Core Values & Company Vision Statement • ”Shout Outs” for doing something that exemplifies one of our 6 core values

SuperSuds Store Huddles

SuperSuds Prize Wheel

SuperSuds Scoreboards (In-store & virtual): Excel Scoreboard In-Store Scoreboard

SuperSuds Multi-Language Huddles • Ideally, member from management can run or translate. • Incorporate someone from the frontline as a translator. • Provide translated notes in advance • Use online translators • White board or Notes shared

SuperSuds MiniGames

SuperSuds Lessons Learned What worked well • Area Managers run huddle, not CEO • They work well together • They visit stores in person to follow up • Simple financial training & lessons • Sections discussed before the formal meeting begins • Screen Sharing • Taking attendance

SuperSuds Lessons Learned • Reminders and follow ups VERY important • Provide training on Zoom and ipad • Have more than one person presenting Additional thoughts • Shout outs are great – even better when aligned with core values • Constant acknowledgement of jobs well done are important • Find ways to be engaging • Have fun!

Overall Best Practices Find ways to unify culture – be intentional SuperSuds: • Frequent stores visits; weekly video huddles; shout outs based on core values HLB: • HLBOne, Quarterly Connects, Microsoft Teams, video calls, office meetings, Food for Thought

Overall Best Practices Making GGOB work • Video huddles; provide tablets where possible • Cameras ON • Keep it fun and high energy • Translators where possible if multiple languages • Take advantage of existing company communication channels – no need to reinvent the wheel

Questions & Thoughts