NPA No 14/2005 CAR M 302 Appendix I ( CVR/FDR) New Text: • 1.1.25 Operators and continuing airworthiness management organisations • are required to develop procedures to comply with maintenance requirements of the Emergency Locator Transmitter (ELT), including fixed, portable and automatically deployable ELT devices. In order to allow detection of dormant failures performing the following minimum maintenance actions are required to be included in the maintenance programme. At all times the manufacturer’s instructions for continuing airworthiness must be followed. • (a)ELTs installed in aircraft are subject to extreme environmental conditions which may cause corrosion to develop in circuit boards and battery compartments. As a minimum, a corrosion inspection shall be performed in accordance with CMM requirements where available OR when ELT is subject (but not limited to) repair, overhaul or ULB battery replacement. • (b) Performance and operational testing of the installed ELT system should be carried out in accordance with the CMM interval for operational test requirements, and also in accordance with the ELT manufacturers approved technical data. International guidelines on the timing of such tests, if carried out in-situ, should also be followed.
GCAA Highlights on Operator’s field discrepancies • Safety Alert 13/2015 is raised to highlight the importance of ensuring that requirements for the issuance of a C of A / ARC/ C of A for export are adhered to: • CAR 21.174(d) which requires that evidence provided to comply with CAR 21.147(b)(2)(i) and 21.147(b)(3) shall be issued no more than 60 days before presentation of the aircraft to the GCAA . • IB 06-2010 and AIP GEN 1.6.4 which establishes the minimum insurance requirements and require that insurance certificates must be issued in SDR unit . • CAR M.710(a)(5) which requires that during the process of airworthiness review the last applicable AD bi-weekly is properly registered and recorded in the airworthiness review report completed by the airworthiness review Staff;
GCAA Highlights on Operator’s field discrepancies • CAR M.710 (b) which requires that the airworthiness review staff who is going to sign the airworthiness review certificate or the recommendation shall be the one performing both the documented review and the physical survey of the aircraft. • Kindly note GCAA Inspectors have been notified about those mal-practices and have been instructed to reject any application not meeting the above requirements. Hence, the GCAA urges you to disseminate this Safety Alert to any person (including ARC Staff) involved in the concerned processes.
Any Questions
Thank you
AIR ARABIA MRM PROGRAM INTRODUCTION
GENERAL INTRODUCTION • The presenter: Hayman Riad • Position: Training Captain • Status: Married, 2 Sons (18 and 22) • I like: Tennis & Reading • In Air Arabia: 2 years
GENERAL INTRODUCTION NOTE: The statements in green will be mentioned by the presenter but will not appear in the GCAA PPT • The reason of this presentation; (to introduce the GCAA to our continued effort to promote a healthy safety culture through special emphasis on the quality of human factor training throughout all departments; • MRM is one step in a plan made to improve human factor training; (it is followed by DRM, TRM and GRM) • This program is custom tailored for Air Arabia’s maintenance operations (the requirement of flight operations, training, safety and quality head of departments. It is a sincere effort to improve the relationship amongst maintenance teams as well as between flight ops teams and maintenance teams)
GENERAL OBJECTIVE The objective of this presentation is: • To introduce you to our new Human Factor Training Approach for our Maintenance Teams to enhance our healthy safety culture. • To show you how do we facilitate a higher quality human factor bridge between flight operation and maintenance teams as well as amongst maintenance teams.
GENERAL MRM SPECIFIC First Part • Here, we focus on maintenance teams issues: – Philosophy of MRM – Worker’s Health & safety ; – NORMS; – Reporting; (Air Arabia special emphasis requirement); – Effective Communication (Air Arabia special emphasis requirement).
GENERAL COMMON GROUNDS Second Part • We start with the common cognitive and inter- personal skills desired for both flight ops & maintenance teams, such as: – Threat & Error Management; (adapted for Maintenance) – Situational Awareness; – Workload & Stress Management; – Assertiveness;
GENERAL COMMON GROUNDS Third Part • We then, move into other common non-technical skills desired for both teams, such as: – Leadership Styles; – Teamwork; – Decision Making Model; – Conflict Resolution;
GENERAL MRM SPECIFIC Fourth Part • Case Study – As we introduced the cognitional & behavioral modules that may lead to undesired results; – We will now introduce an unwanted result and try to trace it back, through group work and facilitation, to the specific behaviors that lead to it; – We end it all up with an immediate feedback module.
GENERAL ANY QUESTIONS BEFORE WE START?
FIRST PART PHILOSOPHY, HEALTH & SAFETY, NORMS, COMMUNICATION
FIRST PART MRM PHILOSOPHY (I) • EMPHASIZE MRM GOALS (through facilitation) – Increase health & safety – Reduce human error – Reduce the effect of human error – Enhance teamwork – Increase situational awareness – Improve effective communication. NOTE: Human Error, Teamwork and Situational Awareness’ common understanding will be collected and displayed on a flip chart at this point and revisited at the end of part 3.
FIRST PART MRM PHILOSOPHY (II) • MRM PHILOSOPHY – The philosophy of MRM is based heavily on how maintenance operations differ from flight operations. – The aviation maintenance technicians' work environment is viewed as encompassing a great variety of tasks in varied settings with a great number of people. – Because the tasks and work differ vastly from one domain to the other, the basic plan for “attacking” concepts like human error, teamwork, and safety also differ.
FIRST PART MRM PHILOSOPHY (III) • MRM SPECIFICS – SAFETY CULTURE of Air Arabia; – REPORTING & REPORTING CULTURE; – THE DIRTY DOZEN & SAFETY NETS; – EFFECTIVE COMMUNICATION: is built in every module and sub-module, hence it will be limited to verbal and non-verbal and cross culture issues we have at Air Arabia. However, it will be revisited constantly through every module as we explore the contents of this program.
FIRST PART THE DIRTY DOZEN SAMPLE HUMAN FACTOR EXAMPLE SAFETY NET Lack of Comm. The next shift will know what to do Communicate clearly when they see it Complacency Didn’t find anything wrong and I’ve Never sign off anything looked 10 times you did not do Knowledge This is the third time it does this, Don’t rely on your I’ve done it a couple of times and it memory, use the updated didn’t do that approved manual
ANY QUESTIONS SO FAR?
SECOND PART TEM , SA, W/LOAD & ASSERTIVENESS
SECOND PART MAKE SENSE • How can we make the major four CRM/MRM skills be administered and digested in one pill by the trainee? • This is a new approach that yields favorable results across all cultures and attitudes.
• THE SLIDES BETWEEN 20 AND 25 WILL NOT ALL BE PROVIDED TO THE GCAA, I WILL SELECT ONLY 2, DUE TO TIME CONSTRAINT (45 MIN)
SECOND PART SA SA & & TEM: M: MOST IMPORTANT GOOD SA = EFFECTIVE TEM
THIRD PART LEADERSHIP, TEAMWORK, DECISION, CONFLICT
THIRD PART Associating the remaining common NOTECHS • How to select, adapt and use a LEADERSHIP STYLE while aware of EMOTIONAL INTELLIGENCE fundamentals to promote TEAMWORK and RESOLVE or avoid any CONFLICT that may arise during MX operations and reach a sound decision using the company’s risk assessment DECISION MAKING MODEL: – Leadership Styles; – Teamwork; – Decision Making Model; – Emotional intelligence & culture; – Conflict Resolution.
THIRD PART ABY DECISION MAKING MODEL • DECISION MAKING MODEL: – FACTS – OPTIONS – RISKS & BENEFITS – DECISION – EXECUTION – CHECK/COMPARE
FOURTH PART CASE STUDY
FOURTH PART CASE STUDY • SELF EXPLANATORY • SAFETY, MAINTENANCE, TRAINING, OPERATIONS AND QUALITY DEPARTMENT: ANY IDEAS? OR SHALL WE USE A GENERIC CASE?
IMPLEMENTATION
IMPLEMENTATION PLAN • A TEAM OF FACILITATORS HAS BEEN SELECTED & APPOINTED • A 5 DAYS FACILITATOR STANDARDIZATION COURSE HAS BEEN DEVELOPED IN HOUSE FOR CRM, DRM AND MRM • A PROJECT MANAGER HAS BEEN APPOINTED TO SUPERVIZE THE IMPLEMENTATION AND ENSURE QUALITY • THE PROJECT MANAGER WILL REPORT TO HEADS OF DEPARTMENTS REGARDS THE IMPLEMENTATION PROGRESS • A FEEDBACK SYSTEM IS IN PLACE FOR THE ONGOING MAINTENANCE & IMPROVEMENT OF ALL PROGRAMS • AN INVITATION IS EXTENDED TO THE GCAA TO ATTEND.
References: • GCAA CAR 147.105 & CAR OPS 1.910 / 1.1040 • ICAO DOC 9683 & 9966 • EASA UK CAA CAP 716 & 737 • FAA AMT & MRM HANDBOOKS • FAA AC 121-32 & 120-72 • CASA 145-2
ANY QUESTIONS ?
CRM RECURRENT THANK YOU ALL FOR ATTENDING FOR ANY HUMAN FACTOR QUERIES: – CONTACT ME ON: hraid@airarabia.com – OR +971501981179 - OPERATE SAFELY -
e-Enabling - Evolving the Regulations AUH November 2015 Marc-Christian Reichle SM Configuration & eEnabling Etihad Airways
Agenda Agenda: Etihad’s e-enabling route to life Two OEM’s – Two Approaches Summary
Etihad’s e-Enabling Route to Life Q2/Q3 2013 3 rd September 2014 Q3 2015 Analysis of OEM documents e-Enabling audit ended in acceptance of Preparation for e-Enabling e-enabling processes and Ops Q3/Q4 2013 Infrastructure on Midfield Terminal Development of IT Infrastructure Q4 2014 September 2015 model Base Maintenance and 147 Training 1 st 787 C-Check in Middle East for Organisation approval for B787 Q4 2013 customer aircraft Development of business Last two weeks in December 2014 processes 1 st A380 delivery & 1 st B787 delivery 2013 2014 2015 Q1 2014 February 2015 Test implementation of Ground Tools 2 nd 787 April 2014 1 st Lab Visit to test IT implementation and June 2015 3 rd & 4 th 787 business processes August 2014 August 2015 2 nd Lab Visit to finalize tests and proof pre- 5 th 787 production installation Q3/Q4 2014 Installation of Gatelink at Airport
Etihad’s e-Enabling Route to Life 170 … 71 B787-9/-10 50 25 B777x 10 A380-800 40 62 A350-1000 30 20 10 0 2015 2016 … near future
Two OEM’s – Two Approaches e-Enabling Configuration Log Files Requirements Reports ALS Part 6 - Two domains - Several logs & A380 - Well formatted Security - Huge amount - XML format Handbook - Several reports - Several logs - Difficult to B787 ANSOG process - Huge amount - XML format ANSOG – Airplane Network Security Operator Guidance
Two OEM’s – Two Approaches e-Enabling Configuration Log Files Requirements Reports ALS Part 6 - Two domains - Several logs & A380 - Well formatted Security - Huge amount - XML format Handbook - Several reports - Several logs - Difficult to B787 ANSOG process - Huge amount - XML format ANSOG – Airplane Network Security Operator Guidance
New challenges – e-Enabling Requirements Airbus Security Handbook Boeing pragmatic Airbus document A OEM independent, ANSOG comprehensive guidance is missing. ALS Part 6 Pragmatic Boeing document with FAA requirements Inconsistent to ALS Static EASA requirement
New challenges – e-Enabling Requirements Etihad’s Approach: ANSOG Setting up a e-Enabling Team CAME & Addressing requirements in the CAME and developing e-Enabling a e-Enabling dedicated TPM chapter TPM Reviewing and implementing changes in existing processes A380 Taking advantage of check list provided by the ANSOG and ALS Part 6 created a equivalent checklist for ALS Part 6 A380 Security Handboo k TPM – Technical Procedure Manual
Two OEM’s – Two Approaches e-Enabling Configuration Log Files Requirements Reports ALS Part 6 - Two domains - Several logs & A380 - Well formatted Security - Huge amount - XML format Handbook - Several reports - Several logs - Difficult to B787 ANSOG process - Huge amount - XML format ANSOG – Airplane Network Security Operator Guidance
New challenges – Configuration Reports No standard Complex Every aircraft model comes with a new report format. The complete configuration is splitted into multiple reports Limited usability due to complexity Multiple reports in different formats No ready-to-use tool available No automation
New challenges – Configuration Reports Etihad’s Approach: Defined a manual process which is supported by an in-house developed software solution Working together with an experienced software company to develop and integrate this function into the MIS Highlighting the complexity to OEMs and providing feedback for future improvements TPM – Technical Procedure Manual MIS – Maintenance Information System
Two OEM’s – Two Approaches e-Enabling Configuration Log Files Requirements Reports ALS Part 6 - Two domains - Several logs & A380 - Well formatted Security - Huge amount - XML format Handbook - Several reports - Several logs - Difficult to B787 ANSOG process - Huge amount - XML format ANSOG – Airplane Network Security Operator Guidance
New challenges – Log Files From 100 MB up to 4.5 GB per flight and aircraft Amount Guidance from the and size of OEM’s is limited logs Archiving Processing Process and potential benefit of doing so is not clear.
New challenges – Log Files Etihad’s Approach: 45 Downloading and storing all reports for 40 a minimum of 6 months 35 30 Implementing an automated process to 25 20 A380 evaluate security logs 15 B787 10 Giga Bytes 5 0 Q1 '15 Q2 '15 Q3 '15 Q4 '15 TPM – Technical Procedure Manual MIS – Maintenance Information System
Summary e-Enabling is introducing a new era in how we operate and maintain aircraft. Due to the fast developing technology, operators, authorities and 3 rd party service providers are challenged to cope up with the speed in Implementing required processes to handle the new technology – onboard and on ground – and keeping it up-to-date Adjusting processes to gain the benefits advertised by the OEMs while not making any concessions in regards of safety and security Playing an active role in providing the OEMs with feedback and guidance for the development to come Developing software solutions suiting the requirements and expectations
Summary It is time and on us to find solutions to close the gaps between …the technological advance and the guiding elements. …the different approaches chosen by the OEMs.
Questions?
Thank You!
CAR 21 Presentation 14 th Airworthiness Consultative Committee Meeting – Nov 2015 Zahid Munawar, Manager Engineering Safety ACC Meeting – Nov 2015 69
Introduction Presentation comprises two sections o Updates on CAR 21 Activities o Manufacturing Organization Approval Q & A ACC Meeting – Nov 2015 70
Updates on CAR 21 Activities Design Organizations, Production Organization Approvals and Design Change Approvals are business as usual For Type Acceptance, 3 Models have been accepted: o Boeing 737-7AK, o Boeing 737-7BC, and o Boeing 737-77W Nine more applications are being processed ACC Meeting – Nov 2015 71
Updates on CAR 21 Activities – continued Continued - Nine more applications for Type Acceptance o AgustaWestland AW169 o Gulfstream GVI (G650) o Embraer 500 o Bell Model 429 and Model 407 o Textron 208 and Textron 208B o Extra EA300/LT o Boeing 737-8 Max o Pilatus PC-12/47E ACC Meeting – Nov 2015 72
Manufacturing Organization Approval New Rule – MOA issued Intermediate step to CAR 21 Subpart G POA Does not require any prior overseas approval CAR 21 Subpart G POA will only be issued on existing overseas approval GCAA Production Specialist will soon joining the GCAA ACC Meeting – Nov 2015 73
Manufacturing Organization Approval For manufacturing on a small scale, there are challenges CAR 145 – Too restrictive [fabrication IAW CAR 145.42(c), MITCOM and FITCOM for a particular MSN only]. POA per CAR 21 subpart G - too demanding. Manufacturing Organization Approval provides the middle path without compromising the safety It’s a new concept The MOA regulatory requirements reflect POA requirements adapted to small scale production ACC Meeting – Nov 2015 74
Manufacturing Organization Approval MOA is for only for manufacturing of non-critical parts with no airworthiness impact upon parts failure. Parts produced under MOA can be installed on any UAE registered aircraft. Can be manufactured in bulk, sent to stores as spares and traded / sold as well. MO Exposition and Quality System Agreement with Design Organizations A multi-faceted organization can use its existing technical resources. ACC Meeting – Nov 2015 75
Manufacturing Organization Approval MOA Holder can sign a UAE Manufacturing Release Certificate Form 299 in the same way a Form 1 would be issued GCAA has been in touch with the industry MOA Workshop was held at Emirates There are quite a few potential applicants ACC Meeting – Nov 2015 76
Manufacturing Organization Approval MOA Holder will be required to file ROSI whenever a failure is reported Benefits include: Flexibility Lower cost of manufacturing Intermediate step towards CAR 21 Subpart G POA approval ACC Meeting – Nov 2015 77
ACC Meeting – Nov 2015 78
CAR 145 ACC MEETING 5 November 2015 Mohammad Al Shamali–Airworthiness Inspector
CAR 145 ACC MEETING CONTENT: The MORC scheme, CAR 145 E-Service enhancements, The EWIS requirement 25 November 2015
CAR 145 ACC MEETING Progress on the MORC scheme Draft Regulation (Consolidated and reviewed by GCAA) E-Services matters discussed with IT Team (IT team will propose a process to allow MORC-AS to support E-Services Applications. Q-Pulse Matters discussed with PRP ( PRP will cater MORC Requirements. GCAA will provide training to qualify MORC-AS to process MORC application. Procedures (AWP) and Guidance Materials will be developed to support the MORC process and implementation. MORC Regulation (NPA) to be completed by end of Nov, 2015. 25 November 2015
CAR 145 ACC MEETING CAR 145 e-Services Enhancement: • Last Meeting was held on 17 February 2015 New Enhancement: Allowing CAR 145 Applicant to select LINE & BASE Maintenance for the same Location and Aircraft Rating, to avoid duplication – (DONE) “Request For More Information” to be included for Officers Review (for FAMO Application) (DONE) GCAA AMO Approval No. (Old & New) – The Old or incorrect Approval No. exists on the Application and FAMO Certificate generated from e-Services. (DONE) To introduce on the APPLICATION Form, system to provide selectable scope of LINE Maintenance, to be added with selection of L1, L2, L3 & L4 with Definition (Drop Down) and L5 to be “Free Text” to allow Applicant to enter Information. (DONE) 145 False information disclaimer with the option of pop up as accept / decline to be added (DONE) 25 November 2015
CAR 145 ACC MEETING CAR 145 e-Services Enhancement: New Enhancement ( Continued ) “Request Revision” dropdown – To be amended to “Request for More Information” (DONE) Option for “Other Doc” for Inspector/Officers Action (DONE) List of Aircraft Rating to be arranged in Alphabetical order (DONE) Under “Search All Application” on the Dash Board – to add “Export to Excel” (DONE) “Request Revision” dropdown – Only to list document relevant to CAR 145 – Agreed and AW Coordinator to provide List to amend current list – Current List provided – ( DONE) 25 November 2015
CAR 145 ACC MEETING CAR 145 e-Services Enhancement: New Enhancement ( Continued ) User manual or user guide is under review Format of AMO Certificate printed from e-Services, format & quality not acceptable – (Redesigned, to be verified with CAR-145 team) “Internal communication” Option to be added as per DAW request PREVIEW of active and history of e-Services CAR 145 AMO and e-Services CAR145 Post Holders Applications (In progress, will be completed till Monday) Renewal of CAR 145: Renewal validity option for 1,2 or 3 years – Accepted in the enhancement stage. . (Complete, will be installed during this weekend and available from Sunday 1 st November) 25 November 2015
CAR 145 ACC MEETING To allow CAR 145 Applicant to select LINE & BASE Maintenance for the same Location and Aircraft Rating, to avoid duplication – 25 November 2015
CAR 145 ACC MEETING • Renewal of CAR 145: Renewal validity option for 1,2 or 3 years 25 November 2015
CAR 145 ACC MEETING “Request For More Information” to be included for Officers Review (for FAMO Application) 25 November 2015
CAR 145 ACC MEETING • To introduce on the APPLICATION Form, system to provide selectable scope of LINE Maintenance, to be added with selection of L1, L2, L3 & L4 25 November 2015
CAR 145 ACC MEETING GCAA AMO Approval No. (Old & New) – The Old or incorrect Approval No. exists on the Application and FAMO Certificate generated from e-Services. 25 November 2015
CAR 145 ACC MEETING Option for “Other Doc” for Inspector/Officers Action – 25 November 2015
CAR 145 ACC MEETING List of Aircraft Rating to be arranged in Alphabetical order 25 November 2015
CAR 145 ACC MEETING • Under “Search All Application” on the Dash Board – to add “Export to Excel” 25 November 2015
CAR 145 ACC MEETING Under “Search All Application” on the Dash Board – to add “Export to Excel” 25 November 2015
CAR 145 ACC MEETING (NOTE – This is in addition to presentation given by CAR M in the previous Meeting) The release of the EWIS requirement: Standalone AMC 001 was published in September 2015 (Adopted from EASA AMC 20-22 – Annex III to ED Decision 2008/007/R of 29/08/2008) Full compliance with the AMC will be required by end of December 2016. Where compliance with some AMC’s is not practical, organizations may propose alternative means of compliance which can serve the objective of the AMC for GCAA acceptance. 25 November 2015
CAR 145 ACC MEETING Applicability Group Applicability 1 Qualified staff performing EWIS maintenance 2 Qualified staff performing maintenance inspections on wiring systems 4 Qualified staff performing general maintenance/inspections not involving wire maintenance. (LRU change is not considered wire maintenance) 5 Qualified staff performing other engineering or planning work on in-service aeroplane. 6 Other service staff with duties in proximity to EWIS 7 Flight Deck Crew 8 Cabin Crew 25 November 2015
CAR 145 ACC MEETING EWIS Groups 1 and 2 Groups 1 and 2 have been merged to cover: Qualified staff members who perform wiring systems maintenance and their training is based on their job description and the work being done by them (e.g. avionics skilled workers or technicians cat B2). It also includes staff members who perform EWIS inspections (but not maintenance) and their training is based on their job description and the work being done by them (e.g. inspectors / technicians cat B1/B2). Modules included in the training are as follows: Module A General EWIS Practices Module B Wiring Practices Documentation Module C Inspection Module D Housekeeping Module E Wire Module F Connective Devices 25 November 2015
CAR 145 ACC MEETING EWIS Groups 4 and 5 Groups 4 and 5 have been merged to cover: Qualified staff performing general maintenance/inspections not involving wire maintenance (LRU change is not considered wire maintenance). They perform maintenance on aeroplanes that may require removal/reconnection of electrical connective devices (e.g. inspectors/technicians cat A or B1) Also Qualified staff performing other engineering or planning work on in-service aeroplanes and are personnel who are authorized to design mechanical/structure, systems installations, modifications and repairs, or personnel who are authorized to plan maintenance tasks. Modules included in the training are as follows: Module A General EWIS Practices Module C Inspection Module D Housekeeping Module E Wire Module F Connective Devices 25 November 2015
CAR 145 ACC MEETING EWIS Groups 6, 7 and 8 EWIS Groups 6, 7 and 8 are aimed at other service staff with duties in proximity to EWIS. These staff members are personnel whose duties would bring them into contact/view of aeroplane wiring systems. This would include, but not be limited to: Aeroplane cleaners, cargo loaders, re-fuelling staff, lavatory servicing personnel, de-icing personnel, push back personnel, flight deck crew and cabin crew. Modules included in the Group 6 training are as follows: Module A General EWIS Practices Module C Inspection Module D Housekeeping Module E Wire The Modules included in the Groups 7 and 8 training are as follows: Module A General EWIS Practices Module C Inspection Module D Housekeeping Module E Wire 25 November 2015
CAR 145 ACC MEETING Objectives of the training course After completing the course, the participant will – depending on the modules covered – be able to: describe or demonstrate the safe handling of aircraft electrical systems including line replaceable units (LRUs), tooling, troubleshooting procedures and electrical measurement describe or demonstrate the structure and navigation of the applicable aircraft wiring system overhaul or wiring practices manual describe the different types of inspection, human factors in inspections, zonal areas and typical damage describe contamination sources, materials and cleaning and protection procedures describe or demonstrate the correct identification of different wire types, their inspection criteria and damage tolerances and repair and preventive maintenance procedures describe or demonstrate the procedures to identify, inspect and find the correct repair for typical types of connective device found on the aircraft type concerned demonstrate the procedures for replacing all the parts of typical types of connective device found on the aircraft type concerned 25 November 2015
CAR 145 ACC MEETING Any Question????? 25 November 2015
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