Finding + Keeping the Right Team Jeremy T. Tolley, SHRM-SCP, SPHR - PowerPoint PPT Presentation

Finding + Keeping the Right Team Jeremy T. Tolley, SHRM-SCP, SPHR Chief People Officer, CareHere

You’ve Heard the News. One million RNs will retire by 2030. Journal of Nursing Regulation, July 2017 Healthcare executives predict continued shortages of physicians, nurses and mental health providers. Healthcare Finance News, August 2018 Employment of medical assistants will increase 29% by 2026. Shortage of up to 122,000 Bureau of Labor Statistics, 2018 physicians by 2032. Assoc. of American Medical Colleges, April 2019 2

We’ve gotten quite good at finding . 3

Pipeline Building Marketing, Networking, Referrals Interviews with Recruiter Hiring Manager Interviews Finalist Selection CMO Interview Client Meeting Conditional Offer Screening Licensing The Very Best Person! 4

We fill provider openings 4x faster than the national average of 221 days. Source: 2018 ASPR In-House Physician Recruitment Benchmark Report 5

Better Talent + Quicker Turnaround 6

Better Talent + Quicker Turnaround Duration of Empty Seat (DOE) 7

Finders are not necessarily keepers. 8

Healthcare Industry Turnover 25.0% 20.5% 19.9% 20.4% 18.9% 20.0% 17.5% 16.8% 19.3% 15.9% 15.7% 18.5% 17.8% 15.0% 16.7% 15.7% 15.2% 15.1% 14.4% 10.0% 5.0% 0.0% 2011 2012 2013 2014 2015 2016 2017 2018 All US Industries* Healthcare* *Source: CompData/Salary.com 9

CareHere by Comparison 25.0% 20.4% 19.3% 20.0% 16.8% 15.0% US Healthcare * 10.0% CareHere All US * 5.0% 0.0% Employee Turnover *Source: CompData/Salary.com, 2018 CareHere data as of August 2019 10

CareHere by Comparison 25.0% 21.5% 20.4% 19.3% 20.0% 16.8% 14.7% 15.0% US Healthcare * CH – Part time CH – Full time 10.0% CareHere All US * 5.0% 0.0% Employee Turnover *Source: CompData/Salary.com, 2018 11 CareHere data as of August 2019

So we drilled down… 12

Turnover by Job Category. 30.0% 24.3% 25.0% Nurses and Support 20.0% 15.0% 12.0% Providers 10.0% 5.0% 0.0% Employee Turnover CareHere - Providers CareHere - Nurses 13

Then we drilled down again… 14

The part time dilemma. 35.0% 32.4% 30.0% 25.0% 21.5% 20.0% 14.7% 15.0% 10.0% 7.9% 5.0% FT PT FT PT 0.0% Providers Nursing & Support 15

What we’re doing about it. ü Faster, more thorough hiring and onboarding process ü Eliminated part-time nurse staffing for new centers ü Improved benefits programs, including new part-time offerings ü Better training and support ü Manager training on interviewing and leadership skills ü Improved communication and connectedness 16

We need your help. • Convert part-time positions to full-time. • Budget for annual pay reviews. • Embrace our new team members. 17

Th Thank You. Qu Question ons? Jer Jerem emy Tolley JT JTolley@CareHer eHere. e.com 18