WORKSHOP & NETWORKING EVENT لصاوت ىقتلمو لمع ةشرو February 18, 2019 4pm-7pm Riyadh Chamber KSA
Technology in Facilities Management & Its Impact on Assets Eng. Aiyd AlQahtani – MEFMA Board of Director لوصلؤا ىلع اهريثأتو قفارملا ةرادإ يف ايجولونكتلا م . يناطحقلا ضئاع ةرادلئ طسولؤا قرشلا ةيعمج ةرادإ سلجم وضع قفارملا
Professional Core of Facility Management • Providing تايلمع ةرادإ يه Facilities • Adding Solutions Value اهفده ةلماكتم ظفح Facility • Property Management ةعومجمريوطتو Processes • People ةمزلبلا تامدخلا • Technology ةيلعافو ءادأ معدل ةنيعم ةسسؤم • Meeting Business • Optimising Costs Requirements Then (Rev.2001) Strategi c enabler of corporate business success
قفارملا هرادا عاطق يف تايدحتلا يف لئاهلا ومنلاو روطتلا ءانبلاو يراقعلا عاطقلا ةرهاملا ةلامعلا صقن تاراهمو نيسدنهملاو يدايقلا تاراهملاو لصاوتلا ة قفارملا ةرادا ءاردم يف
قفارملا هرادا عاطق يف تايدحتلا ع ثادحتساو مادختسلبا ةددعتملاو ةقهاشلا ينابملا رصن ايجولنكتلا ةيحبرلا صلقتو تامدخلا ريفوت هفلكت عافترا هبسنب بتاورلا عافترا 14% تاعيرشت دوجو مدع
قفارملا هرادا عاطق يف تايدحتلا رودب كلاملاو ءلبمعلا يعو مدع • ف هبغرلاو قفارملا هرادا هيجتارتسا ي هعيرس جئاتن ىلع لوصحلا • ىدملا ةريصق دوقع عضو • ةمدخلا ميدقتل هلاعف سسا عضو مدع • عو عيرسلا ريفوتلا ىلع زيكرتلا مد رامثتسلبا • ةيدجم ريغ طورشب تاصقانملا ءاسرا ةئطاخ ميقت تارشومو
ةيداصتقلبا ةميقلا ةمادتسملا ةرادا تايجيتارتسلب قفارملا 7
Issues & Challenges in FM industry in Middle East LIFE CYCLE COST – Issues & Challenges Development Period Operating Period ( 2-3 years) ( 35-40 years) 2% 75 % فدهلا ا ميمصتل ا ءانبل ةنايصو ليغشتو ةرادا ىنبملاا ىنبملل ةلماكلا ةفلكتلا Reference ASHRAE
Total Cost of Ownership (TCO) • Distribution Over Lifetime 10-20% 50-70% 20-30% 1%
Total Cost of Ownership (TCO)
لوصلؤا ةميق موهفم ةدمل ةايح ةرود 40 ةنس – ةنايص نودب 95% يف ةميقلا % 46% 15%5%3%2.5%2.5% 10152530203540 ةنس
لوصلؤا ةميق موهفم ةدمل ةايح ةرود 40 هنس – لثملؤا ةيانعلا 95% يف ةميقلا % 75% 60% 50% 40%35%35% 10152530203540 ةنس
PROCESS FLOW Acquisition Plans Operations Plans Maintenance Plans Disposal Plans Service Delivery Method Funding Plans In-house Out -source Strategic Asset Management Plan condition Policy & Procedures Systems Functionality Training Utilization Asset Cost Performance
The FM-model of EN 15221-1 is shown below.
Technology
FM Market Trends In the past 3 years, FM clients across the GCC have started to embrace two international trends: • A trend towards longer contracts, now typically 3 – 5 years • The inclusion of more output-based targets in the contract replacing the traditional requirement for specified headcount
Technology has been a key enabler of these changes, through its impact on: • Productivity – enabling more efficient and effective delivery of FM services • Service quality - ensuring consistent service delivery processes and standards • T ransparency – allowing customers to observe directly and in real-time the performance of FM providers.
“ Our biggest challenge is “ Clients are increasingly poor labour quality, demanding higher quality service exacerbated by Government at lower cost. They want real time procurement laws which performance information, and force us down the path of want to be able to evidence increased workforce productivity ” lowest cost regardless of quality ” International FM provider KSA Government Agency “ Contract lengths are increasing “ All of our contracts are across the region and contracts input-driven, so there ’ s little are becoming more output incentive to invest in focused. Both of these factors technology that improves make investment in technology labour efficiency ” more worthwhile ” KSA FM provider International FM provider “ Until there are contracts that “ Customer experience is now paramount – the client wants to provide real incentives for productivity improvement I see SLA fulfilment. Greater can ’ t see much changing ” transparency builds greater trust ” International FM provider UAE FM provider
Which Tech? GCC 1. 2. 3. 4a 5 Core systems Remote monitoring / Asset replacement - Mobile solutions Robotic delivery (CAFM/ BMS) Internet of Things low capital Work order delivery / Condition / perf. Inspection & delivery Work order / scheduling LED lighting recording monitoring drones Asset replacement - Repair / replace Technician routing / Condition-based action / 4b Robotic cleaners high capital optimisation logistics maintenance Access to asset data / Machine-triggered action / Exterior works Asset data (BIM) technical support maintenance (coatings etc.) Activity / performance Audit software / process Environment / motion High efficiency systems records aids detection (HVAC etc.) Training (augmented Data analytics Smart controls reality) End-user mobile Energy measurement Smart controls applications Temperature and lighting Customer mobile control applications Consumption performance / analytics Customer facing portals Key Monthly reporting FM function Energy function Comms function Call centre
Which FM technologies do you see as the most beneficial? 12 “ There is no doubt that CAFM, BMS and mobile communications generate the greatest benefits. IoT and sensors come next ” 10 UAE FM Provider “ CAFM (with an audit module) and handhelds are the key technologies, driving reductions in the volume of work, and increases in technician and helpdesk efficiency ” 8 International FM Provider (UAE) “ A basic CAFM is no longer sufficient – the key component is now mobility. We use smartphones for work orders and SOP information ” 6 UAE FM Provider “ In the past 3 years we have seen a huge growth in the use of mobile technologies – all of our proposals now include mobile ” International FM Provider (UAE) 4 “ Remote monitoring can make substantial savings as it saves time on regular inspections. Although labour cost is lower here the economics still stack up ” International FM Provider (UAE) 2 “ Most BMS systems are underused. Merely commissioning them can make a big difference to energy usage ” UAE FM Provider 0 CAFM Mobile BMS Remote IOT Robotics
potential to save 20 – 25%
Technology impact on customer experience Who gains? Benefits • Improvements in work force management and predictive analytics enable reduced failure rates Improved service levels • Reduced asset failure has positive impact on occupants ’ quality of life End user Unobtrusive • Where faults do occur, occupants can register these more easily, and a better managed workforce is maintenance more responsive to address them • Improved management information enables transparency Transparency • Clients know that work has been completed, building trust between FM and client Management information • Clients can leverage data for more efficient planning, budgeting and procurement Procuring customer • A more efficient maintenance programme saves system costs Reduced costs • Savings accrue to the client directly through gain share in contract structures, and indirectly through Shared benefits competitive bidding at contract renewal
FMO Operation – FM Implementation Facility Management needs: ✓ FM Strategy: - Business Processes and workflows - Operation Budget and cost allocation. - Complaint Registration. - Inventory control and tool management. - Manpower Management. CMMS / CAFM Solution.
FMO Operation – Implementation (BP) FM Business Processes Technical Soft Services Services
New Construction- USE of BIM
How much BIM detail ? • Level of Development of the model (AIA – E 202) LOD 200 General Modeling LOD 100 Conceptual Modeling “ Specify it ” “ Guesstimate ” LOD 300 Accurate Modeling LOD 400 Fabrication LOD 500 M & O & Shop Drawings – “ Buy it ” & Assembly – “ Build or Install it ” “ Maintain it ”
Laser Scan of Schneider Hall Mechanical Room
Add Maintenance Equipment and Data to the Model
CAFM • Details • Actual Equipment
REVIT • Properties • Component
New Buildings REVIT CAFM
Existing Buildings REVIT CAFM
Property Asset - Whole Of Life Approach
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