NEIGHBORHOOD COUNCIL PRESENTATION CF 17-1311 EVALUATION OF THE STATE OF STREET RELATED INFRASTRUCTURE PROGRAMS IN LOS ANGELES Published Fall 2017 1
Overall Project Objective Desired Outcomes: Improved coordination among City departments and external partners will ensure that delivery of Public Works services are delivered in the most efficient and effective manner Improved relationship between residents and their government Project Tasks: To assess the current state of Public Works activities in the City Evaluate options for coordinating services Develop a long-term plan with specific proposals for improving accountability and service delivery 2
Department of Public Works Current State of Street Related Programs and Services Department of Transportation Other City Dept/External Group Department of Water and Power Everything shares the street: Planning How we govern these programs on paper DBS DBS BSL BSL DWP Planning BSL BSL DCA BSL DCA BSL DWP BSS DOT DOT DOT BSS DOT BSS BSL BSS DOT DOT BOE DOT BOE DOT BSS BSL DOT BSS BSS BOE DOT BSS BSS BOS AD BSS DOT DOT DOT BOE BOE BOE BCA BOS BOE BOS BCA BOS BSL BOS BSL BSS DOT DOT DOT BSS DWP BSS BOE BOE BOE DOT BCA BCA BOE DOT BSS DOT Last update: 6/6/18 3 MULTIPLE OVERSIGHT COMMISSIONS: WATER AND POWER BOARD PUBLIC WORKS BOARD TAXI COMMISSION TRANSPORTATION COMMISSION
Department of Public Works Current State of Street Related Programs and Services Department of Transportation Other City Dept/External Group Department of Water and Power Everything shares the street: How we govern these programs on paper Adjacent to the street programs Buildings – private development BOS – trash BOE – ADA ramp DOT – parking BSL – street light collection design meters control box DBS – plan review – DOT – ATSAC traffic DOT – parking signs BSS – tree trimming BOE - surveying control box Planning – zoning compliance BOS – illegal DWP – tree – BSS – ADA ramps BCA - inspection BOE – B permit dumping trimming BSL – EV charging DOT – tree trimming BSS – sidewalks BSL - banners BCA - inspection BOE – sidewalk DWP – EV charging Metro – tree trimming DOT – bike racks BSS – tree review design DWP – electricity GSD – EV charging BOS – bulky item BSS - trees DOT – traffic plan review pole BSS – sidewalk BOS – homeless BSL – light poles Private firms BOS - recycling encampment cleanups vending LAPD – homeless DOT – traffic light DOT – street signs BSL – street light Under the street programs encampments BSL – decorative BCA - inspection BSS – bus bench DOT – walk signals BOE – permits lights BSS – utility coordination In the street programs BSS – street DOT – ATSAC BOS – sewer lines BSS – bus pads DOT - parking sweeping sensors BOE – stormwater design BSS – curb and DOT - DASH BOE – U permits DOT – taxi/carshare gutter DWP – water lines BSS – special event BOE – reconstructed BOS – storm drains DOT – striping permits streets BOE – sewer design BSS – reconstructed DOT – crosswalk BCA - inspection BSL – light pole arms streets DOT – traffic plan review DOT – traffic BOS – sewer holes DOT – bike lanes BSS - pavement planning Private firms 4 BSS - potholes DOT – traffic officers BSS - medians BOE – surveying Sample – not all inclusive of street programs
Who is in Charge of Infrastructure and Related Programs in the City? 10 different responses were offered to this question. The most common answer was “no one,” followed by the Mayor Mayor Employees Board of Public Works No one Angelenos Council Committees City Council Deputy Mayor Joe Buscaino CAO 5 Size represents frequency of responses from internal and external stakeholder interview process
Research Design and Methodology 400+ qualitative interviews with internal employees and external partners Site visits/observations of infrastructure programs at work Attendance at interdepartmental meetings Internal data analysis Benchmarking with top 25 cities Interdepartmental problem solving lab End user surveys 6
Research - End User Surveys, Constituents Please rate the quality of the following services on a scale of 1 to 10 (1 = low, 10 = high): 6 AND OVER 5 AND BELOW 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Rated high quality Rated low quality 7 Fielded in Spring/Summer 2017
Research - End User Surveys, Constituents Have these services improved over the past 5 years? Yes No 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Most improved services 8
Research - End User Surveys, Constituents Of the programs listed on the survey, which services would you want improved first? (Ranked in order of preference) CD1: Tree trimming, sidewalk repair, street striping CD2: Street repair, street lighting, street sweeping CD3: Tree trimming, street repair, bulky item pick up CD4: Street sweeping, homeless encampments, bulky item pick up CD5: Street lighting, street signs, sidewalk repair CD6: Street repair, bulky item pick up, illegal dumping CD7: Sidewalk repair, street sweeping, street repair CD8: Tree trimming, sidewalk repair, street repair CD9: Sidewalk repair, street repair, tree trimming CD10: Sidewalk repair, tree trimming, weed abatement CD11: Sidewalk repair, traffic light timing, illegal dumping Overall constituent feedback – Top 3: CD12: Parking, traffic enforcement, street sweeping • Sidewalk repair • Tree trimming CD13: Street sweeping, homeless encampments, street striping • Street repair CD14: Street lighting, tree trimming, illegal dumping CD15: Sidewalk repair, illegal dumping, street lighting 9
Research - End User Surveys, Constituents How would you rate the following aspects of Los Angeles? (4 point scale - Poor, Fair, Good, Excellent) Poor Fair Good 100% 9% 18% 90% 27% 18% 80% 56% 70% 27% 60% 50% 40% 73% 73% 30% 55% 44% 20% 10% 0% Ease of walking in Ease of travel by Cleanliness of Los Responsiveness to Los Angeles car on City streets Angeles constituent requests 10
Research - End User Surveys, Constituents In the last 6 months, have you done any of these activities: (Yes or No) Yes No 100% 8% 8% 90% 25% 25% 80% 42% 70% 57% 75% 60% 50% 92% 92% 40% 75% 75% 30% 58% 42% 20% 25% 10% 0% Observed a Used LA311 to Contacted Followed a Followed a Visited the Used public code violation report an issue CC to report City City Twitter transportation City’s website (weeds, with City an issue with Facebook account (LA instead of graffiti, etc.) services City services account (LA Mayor, driving Mayor, Fire, Sanitation, etc.) etc.) 11 “CC” is City Council offices in the 3rd column
Data Analysis on Service Needs Top 3 Requested Program Improvements Top 3 Constituent Requests % of LA311 from Constituent Surveys from LA311 Total CD1: Tree trimming, sidewalk repair, street striping Graffiti removal, bulky items, metal/household appliances 86% CD2: Street repair, street lighting, street sweeping Bulky items, graffiti removal, metal/household appliances 84% CD3: Tree trimming, street repair, bulky item pickup 81% Bulky items, graffiti removal, metal/household appliances 80% CD4: Street sweeping, homeless encampments, bulky item pick up Bulky items, graffiti removal, metal/household appliances CD5: Street lighting, street signs, sidewalk repair 79% Bulky items, graffiti removal, metal/household appliances CD6: Street repair, bulky item pick up, illegal dumping 83% Bulky items, graffiti removal, electronic waste CD7: Sidewalk repair, street sweeping, street repair 80% Bulky items, graffiti removal, metal/household appliances CD8: Tree trimming, sidewalk repair, street repair 83% Bulky items, graffiti removal, metal/household appliances CD9: Sidewalk repair, street repair, tree trimming 89% Graffiti removal, bulky items, metal/household appliances CD10: Sidewalk repair, tree trimming, weed abatement 85% Bulky items, graffiti removal, metal/household appliances CD11: Sidewalk repair, traffic light timing, illegal dumping 81% Bulky items, graffiti removal, metal/household appliances CD12: Parking, traffic enforcement, street sweeping Bulky items, graffiti removal, metal/household appliances 82% CD13: Street sweeping, homeless encampments, street striping Bulky items, graffiti removal, metal/household appliances 87% CD14: Street lighting, tree trimming, illegal dumping Graffiti removal, bulky items, metal/household appliances 85% CD15: Sidewalk repair, illegal dumping, street lighting Bulky items, graffiti removal, metal/household appliances 81% OVERALL: SIDEWALK REPAIR, TREE TRIMMING, STREET REPAIR Bulky items, graffiti removal, metal/household appliances 81% 12 LA311 totals from data from FY15-FY17
Research - End User Surveys, BIDs BIDs are important partners in maintaining infrastructure in their respective districts. In the City, “a BID is a geographica lly defined area within the City of Los Angeles, in which services, activities and programs are paid for through a special assessment which is charged to all members within the district in order to equitably distribute the benefits received and the costs incurred to provide the agreed- upon services, activities and programs.” 72 These services can range from supplemental trash collection to tree trimming services. There are currently 41 BIDs in the City and the survey had a 60% response rate. 13 72 http://clerk.lacity.org/business-improvement-districts/what-business-improvement-district
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