Engaging Tenants Workshop BCNPHA RENT 2020 Seniors Supportive - PowerPoint PPT Presentation

Engaging Tenants Workshop – BCNPHA RENT 2020 Seniors Supportive Housing Model 2

WHO’S IN THE ROOM? POLL 1. Have you taken a session or webinar with me before? 2. Are you a CEO/Executive in housing, a housing manager, a front-line support worker, other? ABOUT WHOLE WAY HOUSE – VIDEO 1 min

At Whole Way House we provide community building programs and tenant support services to 133 vulnerable seniors and veterans in the Downtown Eastside. We believe that when a person feels loved, cared for and is treated with dignity, they are able to thrive in their environment and connect in their community. Our support services allow senior residents who are at-risk of homelessness to age well in place in safe, secure and supportive housing.

WHOLE WAY HOUSE SOCIETY WHO WHAT HOW Whole Way House Society is a registered WWH secures units by partnering with the non We provide tenant support services and community Canadian charity based in the Downtown Eastside profit independent seniors housing provider in order building programs for low income seniors in the of Vancouver, BC founded in 2013 by siblings to provide support for tenants in need, thus Downtown Eastside who are transitioning out of or Jenny & Josh Konkin, who were managing their converting independent housing into supportive are at risk of homelessness grandparents SRO’s the Silver & Avalon Hotel and housing units gaining access for those in need. saw the need to address extreme isolation and loneliness amongst the marginalized. Tenant support staff are on site 7 days per week to Our team works with BCH to house seniors from build trusting relationships, coordinate community the Supportive Housing Registry waitlist into our resources and provide compassionate care to secured supportive housing units. vulnerable tenants. When seniors receive the support they need, they are able to age well in place and enjoy successful tenancy and a better quality of life. Those who require higher care do not slip through the cracks and are moved accordingly.

Metro Vancouver Homeless Count: Percent of Homeless Population are Seniors (55+) 9% in 2008 Our homeless seniors have nearly tripled since 2008 and 16% in 2011 we are just scraping the surface of the 18% in 2014 Baby Boomers! 21% in 2018 21 In 2012, almost one in seven Canadians was a senior; by 2030, that number will jump 24 24 % in 2019 to nearly one in four! 6

WHY ARE SENIORS HOW DOES WHOLE WAY HOUSE BECOMING HOMELESS? HELP SENIORS AGE IN PLACE? ➔ Unpaid rent (due to memory ➔ Money management & budgeting assistance loss, accessibility to the bank, ➔ Access to food security & groceries budgeting, affordability) ➔ Coordinating with health authorities and case managers ➔ Home cleanliness & hoarding for assessments, appointments, vital services ➔ Lack of food security ➔ Access local resources for medical, mental health and ➔ Decline in personal hygiene/self addiction services, safety resources and tools care ➔ House cleaning assistance ➔ Lack of social network/support ➔ Proactive room checks to set residents up for successful system tenancy ➔ No access to medical ➔ Daily social outings and activities appointments ➔ Regular exercise programs ➔ Unable to organize their ➔ Transportation and/or coordination to special medical personal affairs, bills, paperwork, appointments forms, etc ➔ Organizing personal affairs, bills, paperwork, forms, ➔ Vulnerable to scams and appointments etc ➔ Free emergency medical training for all staff and residents thieves ➔ Don’t know how or who to ask onsite ➔ Assistance with housing goals and needs for help ➔ Regular room and wellness check ins 7

Whole Way House conducted a survey of SRO buildings in the DTES. The goal was to gain insights into the current state of seniors living in the DTES. The survey covered 55 buildings, representing a total of 2,345 residents. The results: SROs and seniors housing across BC are struggling to provide seniors with the basic support services required to enable healthy, safe and dignified lives. *NOTE: Informal survey performed by WWH volunteers. Polled building managers for their best estimated answers regarding their 8 tenants. *Appendix A - SRO list attached

SURVEY RESULTS 2+ Need Will Need Age 55+ Health Support Now Support Soon Issues Require immediate support Will require support services within services 3 to 5 years 43% 50% 47% 80% Have Will require Require Willing to Mobility Assisted Cluster move out of Issues Living Support DTES 22% 79% 39% 38% 9

SENIORS WHO ARE HOMELESS HAVE DIFFERENT NEEDS We kno now t tha hat s suppo upporti ting s seni niors t to a age ge w well i in p place is the be best pos possible o outcome for the s senior, t the According to a recent landl ndlord a d and nd h health c care s syste tem. O Our m mode del a allows presentation done by the s e sen enior t to h hav ave a e a sen ense o of secu curity b bec ecau ause t they ey Seniors Services Society: are s suppo upporte ted a at h hom ome a and i nd is less c cos ostl tly on t the he • 50% (vs 31% reported two or more hous ousing p prov oviders a and t nd the he h health c care s syste tem. health conditions • 45% (vs 36%) reported physical disabilities • 53% (vs 47%) reported a medical condition Let’ Le t’s create te approp opriate te Senio niors • 31% (vs 54%) reported an Sup uppor orti tive H Hous ousing ng to to meet t thos those ne needs addiction and nd ens nsur ure w we are prov oviding c clie lient nt cente ntered c care, whic hich h will in ill in tur turn n create te flow low in the in the hous housing continuum ontinuum.

OUR PROGRAMS: PHYSICAL, EMOTIONAL & FINANCIAL WELLNESS 1-on-1 Tenant Support Financial Support Hospital Visits Super Smoothies Access community resources, Provide escorted trips to bank , Physical and emotional support Promote social interaction and health care, groceries, laundry, budgeting assistance and for residents that are hospitalized, relationship building while serving counsel, bedding, food and other coordinate tax returns with afraid and lonely. ultra-nutritious snack support. Monthly room & wellness volunteer accountants. check ups. Family Dinner Afternoon Outing Clean Team Seated Exercise Building a sense of family and Physical activity providing Help residents, especially those Physio-designed program to belonging. Sharing a sit down, residents with a guided with mobility issues, maintain promote increased strength, family-style meal that is served. opportunity to explore outdoors. clean rooms. mobility and fun. Free Shopping Community Garden Pet Therapy Crock Pot Cooking Club In lieu of handouts, residents are Promote activity outdoors and Visiting dogs and fish tanks Practical skills training and given free tokens and opportunity exposure to natural beauty. promote peace and create building a sense of pride, worth to purchase preferred items. Gardening provides hope. connection, affection & fun. and belonging. Open Drop-In Free Haircuts Games Holiday Meals Books, games, movies and Coordinate complimentary Build meaningful and supportive Celebrate Easter, Thanksgiving, conversation with volunteers. haircuts & beard trims with friendships while enjoying coffee, Christmas with friends & family professional barbers. board games and conversation. over a special sit down dinner. Coffee Club Birthday Parties Movie Matinée Special Events / Activities Offer hot coffee, tea, bagels and Monthly event to congregate and Popcorn, communal seating and a Annual Family Picnic in the Park, other breakfast items to give celebrate residents birthdays so great movie to promote social PNE excursions, creating great residents a great start to their day. they know they are valued. interaction and relaxation. memories together to promote 11 health.