Employing the SCQF Alan Purvis, Learning And Development Manager, - PowerPoint PPT Presentation

#scqf2018 Employing the SCQF Alan Purvis, Learning And Development Manager, Aegon UK Sheena Greco, Principal Educator, Educational Development Team, NHS Education for Scotland Gail Dennett, Learning and Development Lead, NHS Education for Scotland

SCQF Credit Rating Platform Academy Induction Course

3 Aegon UK Who are we?

4 Aegon UK The Opportunity In the market we operating in, 3 of the most important factors in generating new business : • Price • Proposition • Service The L&D team recognised that to improve the service we provide our customers, we must invest in our people and give them the skillset required to offer this service.

5 Aegon UK The Product Our induction lasts for 5 weeks and takes a blended learning approach to achieve role competency. This is broken down as follows: General Induction (8 days) Advanced Induction (2/7 days) Buddy Bay & Call Sign Offs (10/15 days)

6 Aegon UK Our journey with SCQF • Working with Aegislearn to set up relationship • Julie from SCQF Partnership ran a workshop to come in and detail benefits credit rating can bring • No other financial companies in Scotland offer a recognised induction programme • Were able to put us in contact with numerous credit rating bodies • Helped set up the relationship with Edinburgh Napier University • Have kept in touch throughout our journey towards credit rating

7 Aegon UK The Future One of the biggest issues we face when it comes to recruitment is attracting the top talent in the industry. We were a late entry to the UK Platform Market and face lots of stiff competition in and around the Edinburgh area for attracting Customer Service Representatives. On review from Napier University, our course has been credit rated at SCQF level 8. We are looking to utilise this unique selling point to show people that are interested in a career in Customer Services, that Aegon are willing to invest in the appropriate levels of training to strive to become the number one service provider in the market.

8 Aegon UK Questions?

Using SCQF in NHSScotland A learning journey

NHS Education for Scotland Recognition of Prior Learning (RPL)

NHS Education for Scotland RPL for Developing the Workforce? • experienced staff • had little opportunities for formal learning • Maximising informal and experiential learning

NHS Education for Scotland What we can use RPL for in NHS Boards? Benchmarking - Informal Benchmarking Recruitment - Formal RPL Formal Formal Recognition – Recognition – Advanced Partial Credit Entry

NHS Education for Scotland How are we going to use RPL in NHSScotland? • Workshop 1 – RPL Getting it Right for You • Workshop 2 – RPL Getting it Right for All • ‘Once for Scotland’ approach

NHS Education for Scotland Proposal to Develop National Guiding Principles

NHS Education for Scotland Potential Impact • Recruitment/Human Resources - recognising equivalency in terms of qualifications, learning and experience • Health & Social Care Integration – facilitating the development of a flexible workforce across sectors • Widening Access – removing barriers and increasing opportunities for career progression • Financial – reduction of time and cost of accredited learning

NHS Education for Scotland Contact Details • Sheena.Greco@nes.scot.nhs.uk • Tel: 0131-656-4361 • Gail.Dennett@nes.scot.nhs.uk • Mobile: 07833048185

NHS Education for Scotland RPL Resources • RPL Managers Guide http://www.nes.scot.nhs.uk/media/3506408/nesd0540_rpl_managers_guide_4.pdf • RPL Learners Guide http://www.nes.scot.nhs.uk/media/3506547/nesd0541_rpl_user_guide_4.pdf • At a Glance Sheet • Case Studies

#scqf2018 Questions?