EMERGENCY SERVICES D IVISIONS E MERGENCY C OMMUNICATIONS 911 E - PowerPoint PPT Presentation

Welcome to EMERGENCY SERVICES

D IVISIONS • E MERGENCY C OMMUNICATIONS 911 • E MERGENCY M ANAGEMENT – E MERGENCY M EDICAL L IAISON S ERVICES – A NIMAL C ONTROL – H AZ M AT • T RAINING & Q UALITY A SSURANCE • R ADIO T ECHNICAL S UPPORT • A CCREDITATION

D IVISIONS

E MERGENCY C OMMUNICATIONS 911 • Emergency Communications Specialists (ECS) – 4 shifts of 7 employee’s – Work 12.25 hour shifts • 0515 to 1730 • 1715 to 0530 – Part-time staff

E MERGENCY C OMMUNICATIONS 911 • Answer All 9-1-1 Calls for Fire/EMS/Police • Dispatch – Fire – Emergency Medical Services (EMS) – Sheriff’s Office – Support for Maryland State Police – Animal Control – Outside Agencies • SMECO, METCOM, Social Services, etc. • Calvert Cliffs 24-Hour Monitoring Point • Mutual Aid - Assist Surrounding Jurisdictions

E MERGENCY C OMMUNICATIONS 911 Computer Aided Dispatch

E MERGENCY C OMMUNICATIONS 911 Mapping Vantage Point • Linked with Phones • Linked with CAD

E MERGENCY C OMMUNICATIONS 911 Radio System Radio’s for ▪ Fire ▪ Ems ▪ Sheriffs ▪ MSP ▪ Mutual Aid ▪ State Highway ▪ Coast Guard ▪ College Public Safety ▪ STS Buses ▪ DP&W ▪ Parks & Rec ▪ Public Schools ▪ Private Schools ▪ MedStar Hospital

E MERGENCY C OMMUNICATIONS 911 Phone System Supported by Verizon • 8 911 Lines • 7 Admin Lines • 4 Sheriffs Lines • 4 Ringdown Lines

E MERGENCY C OMMUNICATIONS 911 When you call 911 What is your address? What is your phone number? What is your name? What happened? Are you on the scene now? When did this Occur?

E MERGENCY C OMMUNICATIONS 911 ProQA Dispatch EMD Emergency Medical Dispatch EPD Emergency Police Dispatch EFD Emergency Fire Dispatch

E MERGENCY C OMMUNICATIONS 911 Make the Right Call When to Call 9-1-1 ▪ When life and\or property are in danger ▪ When you think someone’s life is threatened ▪ When someone is injured ▪ When in Doubt – When NOT to Call 9-1-1 • When You Need Road/Travel/Weather Information • Transportation to a Doctor Appointment • To Get Quicker Attention in the Emergency Room • To Get Prescriptions Filled

E MERGENCY M ANAGEMENT We Manage Expectations

E MERGENCY M ANAGEMENT Hazards in St. Mary’s County • Man-made Hazards Natural Hazards CBRNE, Chemical, Biological, Hurricane/Tropical Storm Radiation, Nuclear, Explosive Tornado CCNPP Flooding (including Dam Breaks) Pax River NAS High Winds Terrorism Drought HazMat Spills Wildfire Natural Gas Leak Epidemics Fires Motor Vehicle Accidents

E MERGENCY M ANAGEMENT Training & Exercise Training Exercise • FEMA on site • MS- 1 MedStar St. Mary’s Hospital • Full Scale Margaret Brent Middle • PIO Awareness School • Reception Center / Decon • Charlotte Hall Veterans Home • Private School Active Assailant • MedStar Code Silver • PIO Training • Nursing Center • Admin. • Advanced PIO 3 day • All three shifts • Damage Assessment • Monthly Radio Test • Pubic Schools • Private Schools

E MERGENCY M ANAGEMENT EOC Levels of Activation Full Partial Situational Awareness Normal

E MERGENCY M ANAGEMENT Who Shows Up in the EOC? – One or More Representatives of the Following Organizations – BOCC & County Administrator – Public Information Office – Emergency Services – Land Use & Growth Management – Aging & Human Services – Radio Amateur Civil Emergency - SMC Health Department Service (RACES) – SMC Board of Education – SMC Metropolitan Commission – County Volunteer Fire Chief – Maryland Dept. of Natural Resources – County Volunteer Rescue Chief – Patuxent River Naval Air Station – Department of Social Services – MedStar - St Mary’s Hospital – Public Works and Transportation – Calvert Cliffs Nuclear Power Plant – State Highway Administration – Maryland Department of Agriculture – SMC Sheriff’s Office – Information & Technology – Maryland State Police - MD Emergency Management Agency

E MERGENCY M ANAGEMENT Resources Available • prepare.stmarysmd.com • CodeRed Signup Weather Warnings • E-notices • Storm Ready • FEMA website – www.ready.gov • MEMA – mema.maryland.gov

E MERGENCY M ANAGEMENT

E MERGENCY M EDICAL L IAISON S ERVICES I NSTITUTE FOR E MERGENCY M EDICAL S ERVICES S YSTEMS J URISDICTIONAL M EDICAL D IRECTOR D R . D AN G EARY E MERGENCY S ERVICES C OORDINATOR M ARK P ETTIT S T . M ARY ’ S P ROVIDERS P ARAMEDICS E MERGENCY M EDICAL T ECHNICIANS E MERGENCY M EDICAL R ESPONDERS

E MERGENCY M EDICAL L IAISON S ERVICES E MERGENCY S ERVICES C OORDINATOR M ARK P ETTIT AED (A UTOMATED E LECTRONIC D ELIBERATOR ) 250 U NITS • S HERIFFS O FFICE P ATROL V EHICLES • A LL C OUNTY B UILDINGS • F IRE / E MS D EPARTMENTS • Y EARLY T ESTING & M AINTENANCE $140,000.00 M EETINGS • R ESCUE A SSOCIATION • C OUNTY R ESCUE C HIEFS • C OUNTY Q UALITY A SSURANCE • C OUNTY O PIOID D EATH • M ED S TAR S T . M ARY ’ S H OSPITAL • MEIMSS R EGION IV

E MERGENCY M EDICAL L IAISON S ERVICES

A NIMAL C ONTROL • Staffing – Emergency Manager – Animal Control Supervisor – 4 Animal Wardens • On-Call for Emergencies 24/7 • Calls in 2017 – 2018 YTD

A NIMAL C ONTROL • New Facility – April 2017 Animal Shelter Study – Spring 2018 Facility Needs & Wants Analysis – Fall 2018 Site Location

R ADIO T ECHNICAL S UPPORT 1700 - Radios (Mobiles and Portables) Radio’s for ▪ Fire 9000 Subscribers ▪ Ems • State Resources ▪ Sheriffs • Mutual Aid Counties ▪ MSP • Federal ▪ Mutual Aid ▪ State Highway ▪ Coast Guard ▪ College Public Safety ▪ STS Buses ▪ DP&W ▪ Parks & Rec ▪ Public Schools ▪ Private Schools ▪ MedStar Hospital ▪ Maryland DRR - Parks

H AZ M AT • Equipment is maintained, calibrated and owned by St. Mary’ County • Supported and manned by local volunteer Fire / EMS Members • Respond to Emergency Calls and Support Sheriff’s Office ES Team • Train and Support Calvert Cliff’s Nuclear Power Plant • Emergency Worker Briefings • First Responder Monitoring and Decon • Reception Center Monitoring and Decon

T RAINING & Q UALITY A SSURANCE 911 C OMMUNICATIONS P ERSONAL • Must be at least 18 years of age to apply • Complete a St. Mary’s County Government Job Application • Pass CritiCall Test 80% or Higher • Decision Making • Keyboarding wpm • Audio Data Entry • Call summarization • Memory Recall • Prioritization • Map Reading • Reading Comprehension • Interview • Accept Positions

T RAINING & Q UALITY A SSURANCE 911 C OMMUNICATIONS P ERSONAL New Employees are required to complete a 4 week Training Academy and obtain certifications. The Academy consists of the following Scheduling and payroll procedures Emergency Management St. Mary’s County Sheriff’s Office Detention Center Maryland State Police Animal Control Radio System overview EMS overview Fire Overview State Fire Marshal Board of Education County Tour Landmarks and addressing overview Customer Service Quality Assurance Computer Aided Dispatch (CAD) Phones Systems Meters/NCIC Awareness Water Related Incidents Weather Incidents Review and Test/Quiz

T RAINING & Q UALITY A SSURANCE Required Training Certificates: • Emergency Telecommunicator Certification (ETC) • Emergency Medical Dispatcher (EMD) Certification • Emergency Police Dispatcher (EPD) Certification • Emergency Fire Dispatcher (EFD) Certification • Maryland Electronic Telecommunications Enforcement Resource System (METERS)/National Crime Information Center (NCIC) • Adult and Pediatric CPR/AED through the American Heart Association Once successfully complete the training academy the new employee is assigned to a Certified Training Officer- Phase I- 160 hours- Navigating Special Operation Procedures, Human Recourse Policies, Geography and Mapping, Radio Verbiage, Basic CAD Functions, Phase II – 150 hours - On the job Training - Phones and call taking - Radio - Computer Aided Dispatch (CAD) - Customer Service Phase III- Independent work, training objectives, Chart (trainee must explain, demonstrate and perform their duties)

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