Earnings Presentation Half year ended June 2020 Replay Replay passcode 5 August 2020 0207 136 9233 82715475# 0800 032 9687 10:30 GMT Confidential
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Agenda 1 Business update John Hourican (CEO) 2 Credit performance Rob Holt (CCCO) 3 Portfolio performance Ian Corfield (CCO) 4 Financial results Paul Sheriff (CFO) 5 Q&A 2 Confidential
H1 2020 Highlights 67% 100% of Fully cloud customer (H119: 56%) native customers acquisitions platform registered for are now digital e-servicing +69 Cash £66m 440bps increase higher than in balance sheet (H119: 67) Dec-19 at impairment Net Promoter Score £218m coverage to 18.4% Ongoing 422 k £2.8 bn support for customers (H119: 554k) (H119: £2.7bn) affected by new accounts total receivables COVID-19 3 Confidential
Financial overview H1 results reflect a slow down in customer activity and balance sheet strengthening Receivables flat vs H119 despite spend headwinds during H120 440bps increase in coverage rate driven by economic outlook 18.4% 3,026 113 15.1% 92 14.0% 2,791 2,724 108 UPL* 1,160 Expected Credit Co-brand 1,039 986 ↑11% ↓8% ↑90 Loss Allowance Own-brand 514 (£m)* 425 410 1,753 1,646 1,645 Coverage rate (%)** H119 Q419 H120 H119 2019 H120 Closing receivables (£m) * Impairment provision ** Calculated as ECL / gross receivables *UPL closed to new originations in Q120 EBITDA suppressed by provision for economic outlook £66m increase in cash and c£1bn funding headroom ↑66 68 59 954 (94) 716 218 152 (35) H119 Adjusted H120 Impact of H120 2019 H120 2019 H120 economic outlook* Funding Headroom † (£m) Adjusted EBITDA (£m) Total cash* (£m) *Own-brand (78), Co-brand (14), UPL (2) † 2019 includes £30m RCF *Excludes restricted cash and cash held for ABS refinance 4 Confidential
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