Dubai Customs Custom & Trade Facilitation Forum May 17, 2017 1 - PowerPoint PPT Presentation

Dubai Customs Custom & Trade Facilitation Forum May 17, 2017 1

Achieving The Mission Dubai Customs has Intervention Rate World-Class IT Systems should be less than 5% (based on WCO Columbus Report) 96.67% 3.33% Auto Clearance Intervention Risk Engine 60% 1.8% Advanced Smart < 1 Min < 1 Day Container Inspection Scanning 21% Mirsal 1.06% Compliance Facilitation < 5 Min < 5 Day Post Claims & Clearance 15% 0.46% Refunds Audit > 5 Min > 5 Day Cargo Reconciliation 2

Trade Through Dubai Total Trade Through Dubai Total Transactions Processed 15.9 1,783 (AED Billions) by Dubai Customs (Millions) 1,470 1,544 1,621 13.2 1,400 11.0 1,348 1,329 1,331 10.0 1,250 9.1 9.0 8.6 1,025 7.9 7.7 6.8 96% 78% S ERVICE L EVEL O F UAE T RADE 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Dubai is the preferred Trade Hub due to efficient Customs Procedures and Smart Systems, making Dubai “ Leading Customs Administration in the Region ”. 1st Customs Administration in the GCC and 3 rd Globally World Economic Report - 2015 97.1% 96.1% 3 95.0% 95.0% 95.0% 86.0% 5 Client Happiness 7 75.0% Q2-15 Q3-15 Q4-15 Q1-16 Q2-16 Q3-16 Q4-16 2011 2013 2015 Dubai Customs is a trusted Administration providing multiple Smart Service channels leading to Delighted Customers. 3

Customers & Preferred Channels 190,000 32% of 80% of 9 Million Companies transactions transactions transactions interact submitted submitted by generate through 4,000 using Smart Brokers used AED 8 Billion Brokers Channels B2G 30,000 Shipments AED 12.41 Cleared Per Day Saving per transaction 19 Million Containers Port Capacity AED 95 Million Cost 17 Thousand Saving for Clients Vessels Calls 190 Thousand Cargo Flights 2 Million Man-Hours Effort Saving 75 Million Passengers Smart Channels Business-to- Smart File Upload Auto-Declare Mobile Smart Watch 4 Government Workspace

Dubai bai Custom stoms Excellence cellence Fra rame mework ork C OBIT IT 5.0 5.0 F RAMEW EWORK ORK Evaluate, Direct Align, Plan & Build, Acquire & Deliver, Service & Monitor, Evaluate & Monitor Organize Implement Support & Assess S TRAT M ODELS ELS & G UIDELIN S TANDAR DS & B EST ATEG EGY LINES ES NDARDS Smart Dubai ai P RACT TOGAF AF 9.1 CTICES ICES PMBOK OK 5 Dubai ai Plan Dubai ai Customs s DGEP G4 Governm rnment nt ISO 42010 ISO 21500 2021 2021 Strateg egy Guide deline lines Standards dards & Guide deline lines Dubai ai Customs s ISO 10244 CMMI I - DEV Dubai ai Model l Smart Dubai ai Dubai ai Customs s Smart Metho hodo dolo logy for Governm rnment nt Enterpr rprise ise ISO 27001 - Transform sformatio ion n Servi rvices ces ISO 20000 Strategy Capabili bility y Model ISR Strategy Impro rovem vemen ent S ERVICE VICE I MPROVEME NT & P P ROJECT JECT M ANAG OVEMENT NAGEMENT EMENT L IFECY CYCL CLE Service Improvement Monitoring & Continuous Initiative Implementation Planning Follow-up Learning Disc scovery ery Init itiati tion on Stud udy Impleme lement Opera erate Sust stain in Business Build Benefit Management Management Maintenance Project Management Demand Solution Business Process Engineering Enterprise Software Development – Bespoke & COTS Enterprise Change Management Project Quality Assurance & Testing Enterprise Architecture Business Relationship Management Innovation Management