Dorset Care Conference Mental Health Issues in the Health and Care - PowerPoint PPT Presentation

Dorset Care Conference

Mental Health Issues in the Health and Care Workplace

Stressful Working Environments Care staff are working in challenging and stressful working environments.

Recognition that the responsibilities of the role have grown.

Gimmicks

Examples of RLB Initiatives adopted to date • Stress • Sleep • Nutrition • Posture & Ergonomics • Financial Advice

What are the causes of stress for Health and Social Care? • CQC Inspections & Enforcement • Coroner’s Inquests • Court of Protection proceedings • Safeguarding investigations • Dealing with complaints and family members • Dealing with CHC assessors • Relationships with other colleagues

CQC - Provider Return  Prepare Inspections - Factual Accuracy - Ratings Reviews Enforcement - Notice of Proposal - S.31 - Prosecution

Inquests Limited remit: who was the deceased, when, where and how he died Prevention of future deaths Media or regulator attention Prepare Statements carefully

Court of Protection • Challenges to Dols: but keep abreast of care plan proposed • Restricting unreasonable family members • End of life cases

Safeguarding • Often poor processes • Don’t be afraid to ask so you understand the issue • Preparation • Respond to draft Minutes

Complaints • Goes with the territory • Guilt? • Careful response – can go to Ombudsman • Can be litigation

CHC Assessments • Cost is clearly a major issue • Family will expect you to assist • Ensure good records • Manage the process

Internal Relationships • Whistleblowing Line • “Favouritism” a key issue • Staffing levels another • Clear communication and leadership

Good Governance • CQC Requirement • Audit is a key safeguard • Well lead inspections focus on it

Practice Leadership (PL)

Cultures Supporting guidance for CQC inspectors and Mental Health Act reviewers places renewed emphasis on the relationships between staff and people who are supported, between colleagues and between managers and staff.

Thank you for listening To sign up for our free care home briefings Email: andrew.parsons@rlb-law.com