DFWC Route to Recovery Cruise Industry Update Adrian Pittaway, MSC Cruises
Global Cruise Industry Status Today • Cruise is one of the next part of travel and tourism industry due to recover • Nearly all onboard crews have been safely repatriated home globally • Nearly all cruise ships from main operators are currently: • In warm or cold layup in port or at anchorage around the world with only minimum safety manning (MSM) onboard • Under maintenance in dry dock • A few older ships sent to long term layup or scrappage based on efficiency and suitability for restart • Some new ships have been delayed as shipbuilding timeline disruption and requirements from ship owners • The industry remains under considerable pressure
MSC is the first major cruise to implement a health and safety protocol to enable a restart of operations based on delivery a safe re-imagined cruise experience that guests would enjoy and feel relaxed within.
Going beyond guidelines set by authorities 4 4
A holistic approach across the entire consumer journey Return Booking Embarkation Life on board back home ✓ Reduce risk of having a suspect case joining the ship ✓ To mitigate the transmission of the virus on board ship ✓ Avoid guests returning back home and falling sick 5
MSC Cruises restart plan MSC Grandiosa MSC Magnifica Restart 19 th October Restart 16 th August 10 day cruises 7 day cruises West & East Mediterranean West Mediterranean 6
Restart plans Life on board EUROPE Life on board USA & Life on board REST OF CARIBBEAN WORLD No restarts currently CDC No sail order in place MSC CRUISES – From August confirmed until October 31 st COSTA – From September AIDA – From November No restarts currently confirmed 7
3. 2. 1. Responsible Comprehensive Universal health social health screening screening for distancing for crew guests 8
5. 4. 6. Enhanced Elevated sanitation Ongoing health medical and cleaning monitoring & facilities measures contingency plan 9
MSC Cruises retailing – our 10 pillars of restart success Ensure excellent training of our team onboard pre-embarkation and ongoing with support of DFWC Academy Setting new stock handling measures to safely receive deliveries onboard Communicate new health & safety measures clearly to our guests at all key retail locations 10
MSC Cruises retailing – our 10 pillars of restart success Use new infrastructure to deliver seamless digital guest journey from cabin to shop Make full use of supplier expertise, training & partnerships Utilize smart ship technology for contactless payments Ensure provision of safe PPE and product santization for guests and team members 11
MSC Cruises retailing – our 10 pillars of restart success Acting, validating and following expert advice from Aspen medical consulting Direct ongoing support to our ship team to ensure feedback is learnt quickly and acted upon Adapting both guest and crew product ranges to new needs 100% commitment to delivering memorable and friendly service 12
The key to success is team engagement, communication, training and fast learning 13
Thank you!
Recommend
More recommend
