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DEVOPS AT SCALE VICTOR GAJENDRAN VICE PRESIDENT, TECHOPS PLATFORM - PowerPoint PPT Presentation

DEVOPS AT SCALE VICTOR GAJENDRAN VICE PRESIDENT, TECHOPS PLATFORM JAN 2016 @VICTORGAJENDRAN 1 LESSONS LEARNED BY DOING DEVOPS AT SCALE VICTOR GAJENDRAN VICE PRESIDENT, TECHOPS PLATFORM JAN 2016 @VICTORGAJENDRAN 2 AGENDA Set the stage


  1. DEVOPS AT SCALE VICTOR GAJENDRAN VICE PRESIDENT, TECHOPS PLATFORM JAN 2016 @VICTORGAJENDRAN 1

  2. LESSONS LEARNED BY DOING DEVOPS AT SCALE VICTOR GAJENDRAN VICE PRESIDENT, TECHOPS PLATFORM JAN 2016 @VICTORGAJENDRAN 2

  3. AGENDA Set the stage 3

  4. AGENDA Set the DevOps stage Performance 4

  5. AGENDA Set the DevOps Backstage to lesson stage Performance learned 5

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  8. WHO ARE WE? We Connect Fans to Great Experiences 8

  9. WIDE RANGE OF TECHNOLOGIES … 9

  10. 0 TO 40MM TRANSACTIONS IN MINUTES! 10

  11. 0 TO 40MM TRANSACTIONS IN MINUTES! 54MM Unique Web Visitors Per Month 11

  12. 0 TO 40MM TRANSACTIONS IN MINUTES! 54MM Unique Web Visitors Per Month Ticket On-Sale Events 12

  13. 0 TO 40MM TRANSACTIONS IN MINUTES! 54MM Ticket On-Sale Extremely Fast Traffic Ramp Up Unique Web Events Visitors Per Month 8k 4k 0 13

  14. 0 TO 40MM TRANSACTIONS IN MINUTES! 54MM Ticket On-Sale Extremely Fast Traffic Ramp Up Unique Web Events Visitors Per Month 8k 4k 0 14

  15. 0 TO 40MM TRANSACTIONS IN MINUTES! 54MM Ticket On-Sale Extremely Fast Traffic Ramp Up Unique Web Events Visitors Per Month 8k 4k 0 15

  16. TECH STACK 16

  17. PRIMARILY AN OPEN SOURCE TECH SHOP! 17

  18. DEVOPS JOURNEY – SEEKING TRUE NORTH N A D C B 18

  19. DEVOPS JOURNEY – SEEKING TRUE NORTH N A D C B 19

  20. DEVOPS JOURNEY – SEEKING TRUE NORTH N A D C B 20

  21. DEVOPS JOURNEY – SEEKING TRUE NORTH N A D C B 21

  22. DEVOPS JOURNEY – SEEKING TRUE NORTH N A D C B 22

  23. DEVOPS JOURNEY – SEEKING TRUE NORTH N A PRE-DEVOPS 23

  24. PRE-DEVOPS Multiple Silos 24

  25. PRE-DEVOPS Tech Debt Multiple Silos 25

  26. PRE-DEVOPS Long Cycle Times Multiple Silos Tech Debt 26

  27. PRE-DEVOPS Lose to Agile Competitors Multiple Silos Tech Debt Long Cycle Times 27

  28. DEVOPS JOURNEY – SEEKING TRUE NORTH N B PRE-DEVOPS 28

  29. FIRST ATTEMPT AT DEVOPS Multiple Silos 29

  30. FIRST ATTEMPT AT DEVOPS Multiple Silos Cross-functional Team 30

  31. FIRST ATTEMPT AT DEVOPS Ignore Feedback 31

  32. FIRST ATTEMPT AT DEVOPS Ignore Feedback Listen to Diverse Perspectives 32

  33. DEVOPS JOURNEY – SEEKING TRUE NORTH N B` B PRE-DEVOPS FUNCTIONAL 33

  34. FIRST ATTEMPT AT DEVOPS Cross-functional Team 34

  35. FIRST ATTEMPT AT DEVOPS Cross-functional Team Mega Team 35

  36. FIRST ATTEMPT AT DEVOPS Listen to Diverse Perspectives 36

  37. FIRST ATTEMPT AT DEVOPS Listen to Diverse Perspectives Solve it for ALL 37

  38. DEVOPS JOURNEY – SEEKING TRUE NORTH N C PRE-DEVOPS FUNCTIONAL CONTRIBUTING 38

  39. HOW MUCH TO CHANGE? 39

  40. HOW MUCH TO CHANGE? 40

  41. HOW MUCH TO CHANGE? 41

  42. MINOR TWEAKS DON’T PRODUCE MAJOR RESULTS! 42

  43. CULTURE OF PROMISES Company Vision 43

  44. CULTURE OF PROMISES Company Vision Strategic Strategic Promise 1 Promise 2 44

  45. CULTURE OF PROMISES Company Vision … Strategic Promise 1 Functional Functional Promise 1 Promise 2 45

  46. CULTURE OF PROMISES Company Vision … Strategic Promise 1 Functional Functional Promise 1 Promise 2 Tactical Tactical Tactical Tactical Promise 1 Promise 2 Promise 3 Promise 4 46

  47. CULTURE OF PROMISES To make Ticketmaster.com Strategic the favorite ticketing Promise site of fans 47

  48. CULTURE OF PROMISES To make Ticketmaster.com Strategic the favorite ticketing Promise site of fans … Functional To provide best Promise online and mobile UX 48

  49. CULTURE OF PROMISES To make Ticketmaster.com Strategic the favorite ticketing Promise site of fans … Functional To provide best Promise online and mobile UX Tactical To To build a Promise develop site that interactive always seat maps works 49

  50. DEVOPS JOURNEY – SEEKING TRUE NORTH N C PRE-DEVOPS FUNCTIONAL CONTRIBUTING 50

  51. DEVOPS JOURNEY – SEEKING TRUE NORTH N D PRE-DEVOPS FUNCTIONAL CONTRIBUTING TRANSFORMATIONAL 51

  52. RECENT TRANSFORMATIONS Promise Technology To free developers from on-prem infrastructure constraints 52

  53. RECENT TRANSFORMATIONS Promise Technology To free developers from on-prem infrastructure constraints To reduce cycle time of software releases 53

  54. RECENT TRANSFORMATIONS Promise Technology To free developers from on-prem infrastructure constraints To reduce cycle time of software releases To eliminate environment inconsistencies 54

  55. DEVOPS JOURNEY – SEEKING TRUE NORTH N D PRE-DEVOPS FUNCTIONAL CONTRIBUTING TRANSFORMATIONAL 55

  56. DEVOPS JOURNEY – SEEKING TRUE NORTH N PRE-DEVOPS FUNCTIONAL CONTRIBUTING TRANSFORMATIONAL 56

  57. KEY PRINCIPLES 57

  58. KEY PRINCIPLES 58

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  61. TO SUM UP… Create a culture of learning where teams feel safe to make honest, new mistakes while they push the boundaries of technology. 61

  62. VICTOR GAJENDRAN VICE PRESIDENT, TECHOPS PLATFORM VICTOR.GAJENDRAN@TICKETMASTER.COM @VICTORGAJENDRAN 62

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