DEVOPS AT SCALE VICTOR GAJENDRAN VICE PRESIDENT, TECHOPS PLATFORM - PowerPoint PPT Presentation

DEVOPS AT SCALE VICTOR GAJENDRAN VICE PRESIDENT, TECHOPS PLATFORM JAN 2016 @VICTORGAJENDRAN 1

LESSONS LEARNED BY DOING DEVOPS AT SCALE VICTOR GAJENDRAN VICE PRESIDENT, TECHOPS PLATFORM JAN 2016 @VICTORGAJENDRAN 2

AGENDA Set the stage 3

AGENDA Set the DevOps stage Performance 4

AGENDA Set the DevOps Backstage to lesson stage Performance learned 5

6 DECK TITLE

7 DECK TITLE

WHO ARE WE? We Connect Fans to Great Experiences 8

WIDE RANGE OF TECHNOLOGIES … 9

0 TO 40MM TRANSACTIONS IN MINUTES! 10

0 TO 40MM TRANSACTIONS IN MINUTES! 54MM Unique Web Visitors Per Month 11

0 TO 40MM TRANSACTIONS IN MINUTES! 54MM Unique Web Visitors Per Month Ticket On-Sale Events 12

0 TO 40MM TRANSACTIONS IN MINUTES! 54MM Ticket On-Sale Extremely Fast Traffic Ramp Up Unique Web Events Visitors Per Month 8k 4k 0 13

0 TO 40MM TRANSACTIONS IN MINUTES! 54MM Ticket On-Sale Extremely Fast Traffic Ramp Up Unique Web Events Visitors Per Month 8k 4k 0 14

0 TO 40MM TRANSACTIONS IN MINUTES! 54MM Ticket On-Sale Extremely Fast Traffic Ramp Up Unique Web Events Visitors Per Month 8k 4k 0 15

TECH STACK 16

PRIMARILY AN OPEN SOURCE TECH SHOP! 17

DEVOPS JOURNEY – SEEKING TRUE NORTH N A D C B 18

DEVOPS JOURNEY – SEEKING TRUE NORTH N A D C B 19

DEVOPS JOURNEY – SEEKING TRUE NORTH N A D C B 20

DEVOPS JOURNEY – SEEKING TRUE NORTH N A D C B 21

DEVOPS JOURNEY – SEEKING TRUE NORTH N A D C B 22

DEVOPS JOURNEY – SEEKING TRUE NORTH N A PRE-DEVOPS 23

PRE-DEVOPS Multiple Silos 24

PRE-DEVOPS Tech Debt Multiple Silos 25

PRE-DEVOPS Long Cycle Times Multiple Silos Tech Debt 26

PRE-DEVOPS Lose to Agile Competitors Multiple Silos Tech Debt Long Cycle Times 27

DEVOPS JOURNEY – SEEKING TRUE NORTH N B PRE-DEVOPS 28

FIRST ATTEMPT AT DEVOPS Multiple Silos 29

FIRST ATTEMPT AT DEVOPS Multiple Silos Cross-functional Team 30

FIRST ATTEMPT AT DEVOPS Ignore Feedback 31

FIRST ATTEMPT AT DEVOPS Ignore Feedback Listen to Diverse Perspectives 32

DEVOPS JOURNEY – SEEKING TRUE NORTH N B` B PRE-DEVOPS FUNCTIONAL 33

FIRST ATTEMPT AT DEVOPS Cross-functional Team 34

FIRST ATTEMPT AT DEVOPS Cross-functional Team Mega Team 35

FIRST ATTEMPT AT DEVOPS Listen to Diverse Perspectives 36

FIRST ATTEMPT AT DEVOPS Listen to Diverse Perspectives Solve it for ALL 37

DEVOPS JOURNEY – SEEKING TRUE NORTH N C PRE-DEVOPS FUNCTIONAL CONTRIBUTING 38

HOW MUCH TO CHANGE? 39

HOW MUCH TO CHANGE? 40

HOW MUCH TO CHANGE? 41

MINOR TWEAKS DON’T PRODUCE MAJOR RESULTS! 42

CULTURE OF PROMISES Company Vision 43

CULTURE OF PROMISES Company Vision Strategic Strategic Promise 1 Promise 2 44

CULTURE OF PROMISES Company Vision … Strategic Promise 1 Functional Functional Promise 1 Promise 2 45

CULTURE OF PROMISES Company Vision … Strategic Promise 1 Functional Functional Promise 1 Promise 2 Tactical Tactical Tactical Tactical Promise 1 Promise 2 Promise 3 Promise 4 46

CULTURE OF PROMISES To make Ticketmaster.com Strategic the favorite ticketing Promise site of fans 47

CULTURE OF PROMISES To make Ticketmaster.com Strategic the favorite ticketing Promise site of fans … Functional To provide best Promise online and mobile UX 48

CULTURE OF PROMISES To make Ticketmaster.com Strategic the favorite ticketing Promise site of fans … Functional To provide best Promise online and mobile UX Tactical To To build a Promise develop site that interactive always seat maps works 49

DEVOPS JOURNEY – SEEKING TRUE NORTH N C PRE-DEVOPS FUNCTIONAL CONTRIBUTING 50

DEVOPS JOURNEY – SEEKING TRUE NORTH N D PRE-DEVOPS FUNCTIONAL CONTRIBUTING TRANSFORMATIONAL 51

RECENT TRANSFORMATIONS Promise Technology To free developers from on-prem infrastructure constraints 52

RECENT TRANSFORMATIONS Promise Technology To free developers from on-prem infrastructure constraints To reduce cycle time of software releases 53

RECENT TRANSFORMATIONS Promise Technology To free developers from on-prem infrastructure constraints To reduce cycle time of software releases To eliminate environment inconsistencies 54

DEVOPS JOURNEY – SEEKING TRUE NORTH N D PRE-DEVOPS FUNCTIONAL CONTRIBUTING TRANSFORMATIONAL 55

DEVOPS JOURNEY – SEEKING TRUE NORTH N PRE-DEVOPS FUNCTIONAL CONTRIBUTING TRANSFORMATIONAL 56

KEY PRINCIPLES 57

KEY PRINCIPLES 58

59

60

TO SUM UP… Create a culture of learning where teams feel safe to make honest, new mistakes while they push the boundaries of technology. 61

VICTOR GAJENDRAN VICE PRESIDENT, TECHOPS PLATFORM VICTOR.GAJENDRAN@TICKETMASTER.COM @VICTORGAJENDRAN 62

63 DECK TITLE