Develop an electronic survey system to allow consumers of mental - PowerPoint PPT Presentation

Public Policy Surveying Last 4 national health surveys • NZ Health Survey, 20,000 houses pa 7 yrs NZ Transport Survey • Previous: NZ Crime & Safety Survey, Health &Lifestyles Survey, Adult Nutrition Survey, Alcohol & Drug Survey, Oral Health Survey Research and Evaluation Mainly HRC/MoH funded • Māori Provider Development Scheme - 2017 Mārama Real -time Feedback • • Previous: Primary Health Care Strategy Evaluation, Improving Access to Services, B4 School Pilot, Intensive Home Visiting HealthStat Population analysis and data exploration package • National Sample -100 practices National Influenza and Gastroenteritis Surveillance • • MoH Māori and Pacific monitoring Data Exploration – Visual Analytics for PHOs •

Develop an electronic survey system to allow consumers of mental health/addiction services to provide feedback in real time Waikato DHB Northland DHB Waitemata DHB Counties Manukau DHB Odyssey House, youth services Youth Horizons, youth services Turuki Primary Healthcare

www.hdcrtf.co.nz l

• Resources • Communications and updates • Support tickets-keep track of all questions and answers Working towards • Marama user communications • Questions and answer forum https://marama.freshdesk.com/support/login

• Whanganui • Lakes • Waitemata • Hutt Valley • Counties Manukau • Wairarapa • Waikato • Capital and Coast • Auckland • West Coast • Bay of Plenty • Tairawhiti • Taranaki • Southern • Hawkes Bay DHB results combined for consenting organisations www.patientexperiencesurvey.co.nz

• Balance Whanganui • Affinity Services Ltd • Emerge Aotearoa • Linc Support services • Te Puna Hauora • Odyssey House • Te Taiwhenua • MASH Trust • Youth Horizons • Mana o te Tangata Trust • Te Puna Hauroa • Odyssey House • SIDU (service integration and development C&C • ADHB Women's Health • HHL Healthcare of NZ • Ministry of Defence

• What is a ‘site’? • Use of Marama RTF survey software • Data collection from 5 devices • One survey- HDC RTF question set- can add in2 additional questions • Marama RTF live results dashboard • Organisational detailed reports • Provision of html code for embedding reports in third party applications or websites. • Access to BI reporting tool for developing and distributing your own reports • Training and support with one identified representative (train the trainer). Limitations apply.

• Touch screen devices or URL option • Seven questions asking to rate experience, plus optional 2 additional questions • 3 demographic questions and role - consumer/support • Takes about 3 min • No identifying info asked • Free text option • 7 different languages DEMO WEB SURVEY: http://maramasurvey.co.nz/#/publicsurvey?774628643891970

CBG programmes the survey according to specifications. Install app Enter user log in and survey password and upload Name the device Assign the device to a ‘Reporting Group’ Run the survey Results can be entered offline and are uploaded automatically when a Wi-Fi connection is made

• I feel respected • I am involved in decision making • The people I see communicate with each other when I need them to • My family / whanau are given information and encouraged to be involved • I have the support I need for the future • Our plan is reviewed regularly • I would recommend this service to friends and family if they needed similar care or treatment • Is there anything you want to say about your recent experience with the service or anything you think we can improve on?

• List of recommended and tested devices • Need to meet minimum specifications • Recommend 10 inch screens • Decide level IT support required / responsibility • Device software and physical security

• My culture and beliefs are respected and acknowledged • Family relationships are improving as a result of … • How long have you been involved in … • I can access support to help me be involved with education or work • I have my appointments within a reasonable time frame • Our plan is reviewed regularly and our needs are addressed • Which team/service are you here to see? • My expectations are being met • Were we welcoming and friendly? • I have the means and resources to act upon my choices • I am in control of my recovery

• Evaluate specific initiatives over a short period of time • Select to repeat some of the core questions for comparability • Can be identifiable • Skip logic • Customised images, question types • Link in with same analytics

Included in the site license is an analytics package 1. Live reports updating every minute- provides a simple summary of results, good for presenting to the public and services. 1. Organisational reports updating hourly- a set of automatically populated analysis for the HDC question set. • Accessible via a secure website • Sharing and broadcasting options. • Business Intelligence system - design and distribute own reports

• Report Writers Can combine roles and • Free Text Editors distribute credentials • Report Viewers

http://maramareports.co.nz/